Omnisend Email Marketing & SMS

Aug. 16, 2022

I use Omnisend for emails and sometimes there are certain doubts and urgent clarifications. The Omnisend support team is very prompt in their response, especially Olesia and Nikola. They are very patient and adept. They elaborate every detail and go out of their way to help. Thanks.

July 7, 2022

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

June 29, 2022

The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!

June 21, 2022

We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.

June 16, 2022

thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.

June 1, 2022

Just started to use this app and so far it's pretty easy to navigate in. Having some issues, but the customer service (Olesia) was really quick in response and helpful!

May 31, 2022

This app is awesome and easy to work with. Their support is very helpful. My biggest complaint is that they are missing SOO many features. They come out with new features all of the time but as of right now there are so many basic features that it just doesn't have.

May 20, 2022

The app is not perfect. There are some issues that should be developed. But the support team do their best to help their customers.

April 26, 2022

Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.

April 9, 2022

We love Omnisend! We have used it for some years now and have been happy with our experience ever since. It needs a few improvements on the SMS end to be truly perfect

March 17, 2022

Quick and easy to import email contacts and set up first campaign. I just wish there were more pre-defined templates. All-in-all a simple step by step process.

March 5, 2022

Love this app.. coming from square space I wish integrating my email list was easier but that’s the only downfall

March 1, 2022

So far so good!! I've switched over from Klaviyo because the UX is SOOO much better and that alone makes me want to use this app a lot more, which means that I'll probably get more out of it! Really easy to create workflows and campaigns. I love how easy it was to create segments. So far, I wish I could upload my brand fonts (maybe I can and I just haven't figured that out yet?) and I'm hopeful that there could be a button/ section added where I can link Smile.io and Judge.me directly in the email rather than just having those integrations for audience segments. Great app so far!

Jan. 29, 2022

Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights. The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.

Jan. 12, 2022

OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.

Jan. 3, 2022

I am using this app to do my email marketing for my store. I think that it is pretty powerful but there is a lot to learn. I had some issues with integration that finally got resolved. It did take a bit of back and forth to get the correct work around. Glad it finally got resolved. Thanks

Dec. 13, 2021

Very easy to use.. was impressed by how intuitive the campaign design was. Definitely worth considering this app for email marketing and db management.

Dec. 13, 2021

Very useful and the integration to Shopify makes if ideal for a quick start. Also integrated with Zapier which makes it easy to work with other service providers too

Jan. 3, 2022

By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.

Nov. 21, 2021

Loved how easy it was to set up SMS messaging. Email templets are very professional and ey-catching. Will be using the app again!