Omnisend Email Marketing & SMS

Sept. 5, 2022

I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.

Aug. 31, 2022

別のメールサービスと迷いましたが、たくさんメールを送りたいので、こちらにしました。日本のメルマガスタンドと違いできないこと（一部、二段階認証ができなかったり、ステップメール更新された場合に、新しい登録者に配信するなど）がありますが、コスパを考えると、当店には一番合っているのではないかと思っています。 サポートからのメールも、1日かかる場合もありますが、早めで安心できます。

Aug. 30, 2022

Such a user friendly builder! I have used both the old and the new builder and have found both to be a delight to work with. I have only had one issue before and it was sorted very quickly after chatting with Nikola.

Aug. 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

Aug. 18, 2022

Omnisend has been a great new addition to my website and the online help services is quick and efficient. Thanks Kamilia for the speedy service!!

Aug. 16, 2022

I use Omnisend for emails and sometimes there are certain doubts and urgent clarifications. The Omnisend support team is very prompt in their response, especially Olesia and Nikola. They are very patient and adept. They elaborate every detail and go out of their way to help. Thanks.

Aug. 14, 2022

Just started using this app. had trouble navigating through omnisend, Nikola was really kind and helpful in assisting and resolving my problem. It would be great if in case like a newbie like me whom had skipped the goals that there's a way for the goals to be redisplayed. Thank you

July 7, 2022

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

June 29, 2022

The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!

June 24, 2022

New to using the app but so far so good. Had a bit of issue setting up the email automation as I couldn’t see the option to delete some section so I contact support and Sanya was able to help by even introducing me to Loom, an app that helps share screen and she showed me how to go about deleting the section which was there already but couldn’t see it on my screen. Service is great Thanks!

June 21, 2022

We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.

June 16, 2022

thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.

June 1, 2022

Very easy to use and excellent support (special thanks to Nikola and Daryna!). We were able to easily create automations and nice email templates. The only thing we are missing is some better newsletter popup layouts and customization, they look too old style so we had to use our own custom form for lead gen.

June 1, 2022

Just started to use this app and so far it's pretty easy to navigate in. Having some issues, but the customer service (Olesia) was really quick in response and helpful!

May 31, 2022

This app is awesome and easy to work with. Their support is very helpful. My biggest complaint is that they are missing SOO many features. They come out with new features all of the time but as of right now there are so many basic features that it just doesn't have.

May 20, 2022

The app is not perfect. There are some issues that should be developed. But the support team do their best to help their customers.

May 17, 2022

Always helpful when I reach out for support. Plus the follow up is first class. They always want to be sure I have received the support I need. Most of the support is just because I am still in a learning curve due to time. I am sure once I have the time to slow down and spend more time with the app it will be of great help. I can see the potential.

April 26, 2022

Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.

April 18, 2022

We switched to Omnisend about 6 months ago in order to integrate our sales site with our email platform, and it's made an incredible difference. The ability to see direct sales from each email we send and develop a strategy from these results has been very impactful. The support team is always very responsive, helpful, kind, and communicative. There have been recent reporting & platform enhancements, which have been awesome! I still feel that there's room for improvement on the reporting and capabilities side, but am hopeful that these will be implemented due to how often they push new releases!

April 9, 2022

We love Omnisend! We have used it for some years now and have been happy with our experience ever since. It needs a few improvements on the SMS end to be truly perfect