All reviews

Rating Breakdown

  • 5
    89% (5,254 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

March 30, 2023

the people are very helpful and nice. The app also works very easily and quickly certainly a drag . nice to work with this guys

Store

Chupa's

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

Salma has been incredible to work with - very knowledgable and helpful! I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

Omnisend ha sido sin duda la plataforma de email más sencilla, intuituva y bien diseñada que he usado. Desde que comencé con ella he podido realmente explotar el potencial de los correos electrónicos.

Store

Qactus

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

So easy to deal with if you are confused or need help. Karine helped me to change the domain DNS settings which can be complicated. It was quick and easy with the help!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

Omnisend's customer service is top notch. They are fast, friendly and there for you. Many companies can take an example from Omnisend. It's a nice, clear email system. Very convenient to use. Thanks to Andres, we had a very quick answer to all our questions.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2023

Omnisend and shopify is a good partnership. However I wish i could embed videos so my so my customers dont leave the email. Without using a 3rd party interface.

Using app

About 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

March 27, 2023

Thanks to Salma for the great and fast tech support provided, she sent me a video explaining exactly what I needed.

Store

Mugzi

Using app

40 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

Thanks to Karine, I was able to get the information on automation emails and I managed to run the campaign using the screenshot provided.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2023

Migrating from Klaviyo (which we have been using for a looong time) after carefully evaluating both services. We are so happy with the journey so far. The design and structure of the emails feels much more up to date and once you get used to the differences creating emails is so much more intuitive. The customer support is outstanding - super quick, understandable and responses on point. Must also mention Deniz who apart from providing accurate help also went that extra mile to check that everything turned out well. Beyond pleased.

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2023

The helpline is quick and helpful making it easy for a first time user to get comfortable with this app! Deniz, Thank you!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2023

Email marketing was easy to use, customer service was professional and responsive, and I was able to resolve the issues I encountered promptly every time.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2023

Baarath was very helpful, answered my questions as well as resolved my issue very quickly. Thank you.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2023

Amazing customer service. Karine and her team got back to me so quickly and answered all my endless questions. Can't fault their friendliness and extra efficient customer service.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2023

Baarath, was verry helpful and answer all my questions and gave me suggestions to improve my email flows. Thanks.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2023

I have used many Email Marketing Plugins-Apps, like Mailchimp for years, to me Omnisend is the best. They have very good Email Creator, Great Automations and it's Super Easy to Use. Their Support team is always fast at replying.

Using app

About 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

March 23, 2023

Olesia was very quick in responding to my query and gave me the information I needed in a manner that was easy to understand. So far, I have been impressed with Omnisends responsive and helpful customer support.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2023

Salma was super helpful! Yet another positive support experience from Omnisend support. I wish every large company had such responsive tech support.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2023

As a newcomer to Omnisend, Stefan was very helpful with guiding me to the features I needed. Good impression with my first interaction with customer service. Later, I contacted the chat again with a different question and spoke to OLESIA. She was fantastic, spending a lot of time sourcing a solution for my problem. Although the task I wanted to do isn't available with Omnisend, Olesia's solution gives me a way to achieve the same result. Many thanks, Olesia.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2023

Karine was very helpful with my payment update issue. I was relived at how quickly this was resolved!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2023

I am so happy to have found Omnisend. Their customer service is outstanding. The deliverability of my emails is better with Omnisend and is so easy to use!

Using app

Almost 2 years

Total reviews

10

Average rating

4.7