All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

Oct. 20, 2023

Very good experience, the problem was solved quickly and the answer was simple and easy to understand.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

Next level features and customer support - night and day difference in comparison to Mailchimp - Beran was extremely patient and helpful with answering all my questions!

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

Wow, a fantastic tool for fair prices and what a great support! Maria did an outstanding job in helping me with my problems and together we found the solution!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

Beran provided excellent support in setting up domain verification and answering my questions with precision. The Omnised app is user-friendly and offers a range of valuable features. I'm highly impressed with both the support and the app's performance. Great job!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

Perfect Tool to use - everything in ONE App. The is customer service. Had few problem/questions and had the opportunity to get in contact with Didem --> absolute perfect Customer Support. Very responsive, quick and easy solution to solve all of my problems!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

I just migrated from another platform, and am very happy with Onmisend. It's generally very intuitive and easy to use, and I LOVE how easy it is to customize the emails! I've found their chat support to be extremely fast to respond and very helpful, especially as I've been navigating the transition and trying to get all my automations moved over as quickly as possible. Their support team is awesome- it's only been a few days and I've chatted with Maria, Sila, Deniz, Didam, and Stefan.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Really easy to set up automations, forms and everything else. We are about to launch so we will see the results soon but the support team is amazing all around. Big shout out to Maria, thanks for all the help!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

I just wanted to give Omnisend support a big Kuddos SIia, Kayque and Baarath. I needed to switch my account over and they helped me through the process. I was more confused they they were. Sila created a video for me to see that everything was setup correctly. I can not be more happier. Everyone is with the other guys Im glad i stuck with Omnisend this experience has made it all worth while. Thanks guys.

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Matija gave me an amazing support!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Sanya was very patient in answering and helping me out. I'm happy with the overall service and it would be better if the price could be cheaper!

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Maria was great! She answered all my questions very quickly and without hesitation. Maria also sent me step by step instructions on how to find the information I needed as well as gave me additional information that will help me in the future!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Karine is amazing.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Using app

10 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 15, 2023

I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!

Store

Kantu

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2023

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2023

Very good app & extremely good customer support! Customer service is outstanding and my special thx to Stefan!

Using app

26 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 13, 2023

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Using app

About 4 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.

Using app

About 1 month

Total reviews

2

Average rating

5.0