Omnisend Email Marketing & SMS

Aug. 10, 2023

Thank you very much for Baarath's patient explanations. Despite the simplicity of my questions, as a beginner, I found it a bit challenging. Baarath professionally resolved these minor issues for me. He is a highly professional individual.

Aug. 10, 2023

Very nice app, complete and easy to understand. Customer service is amazing, patient and understanding. Special mention to Andrés who provided incredible advices and solutions.

Aug. 9, 2023

Olesia and team have been super helpful with my questions while I get used to Omnisend. It's a great app and really supporting my marketing. Thank you for all the assistance so far.

Aug. 9, 2023

I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.

Aug. 8, 2023

I wanted to take a moment to share my incredible experience with the Omnisend email marketing app and, more importantly, the exceptional customer support provided by Baarath. As a webshop owner, finding the right tools for efficient communication with customers is vital, and Omnisend exceeded my expectations in every way. When I encountered some challenges while using the app, I decided to reach out to their support team. To my surprise, I received assistance almost immediately, and it was Baarath who took charge of my query. Right from the start, he demonstrated a level of friendliness and professionalism that put me at ease. What truly sets Baarath apart is his dedication to ensuring customer satisfaction. Not only did he provide step-by-step guidance, but he went above and beyond by creating two personalized videos that explained how to resolve my issue. I've never experienced such personalized support before, and I was genuinely impressed by the effort he put into helping me. His deep understanding of the Omnisend app's features was evident as he walked me through the solutions. Baarath's patience, clear communication, and willingness to assist stood out throughout our interactions. He not only solved my problem but empowered me with knowledge that will undoubtedly benefit my webshop's email marketing efforts in the long run. As for the Omnisend app itself, I can confidently say that it's a powerful tool for email marketing. The features are comprehensive and user-friendly, making it an ideal choice for businesses of all sizes. However, what truly solidified my loyalty to Omnisend was the exceptional customer support provided by Baarath. In my opinion, Baarath's exceptional service deserves recognition. His commitment to helping customers succeed is commendable, and I wholeheartedly believe he should receive a raise for his efforts. In conclusion, I wholeheartedly recommend Omnisend for its outstanding email marketing capabilities, but above all, for the incredible customer support experience exemplified by Baarath. If you're searching for an email marketing app that not only delivers exceptional features but also unparalleled customer service, look no further. A big thank you to Baarath and the entire Omnisend team for making my journey as a webshop owner smoother and more successful. Your dedication is truly appreciated!

Aug. 8, 2023

Absolutely loving Omni Send! We recently switched from another provider and couldn't be more pleased with the decision. The user experience is fabulous and the support is second to none. There has been a few kinks getting the ball rolling which is natural when migrating and the team have been nothing but supportive. Special thanks to Matija who has been very helpful, communicative and delivers top class customer support!

Aug. 8, 2023

Excellent App, WOW! Very Impressive, I absolutely loved the free course! The best thing to happen to Shopify.. Thank You!!

Aug. 7, 2023

Tut genau was es soll und das sehr verständlich. Der Support ist sehr gut erreichbar wenn Fragen auftauchen (Danke an Karine). Bisher kann ich Omnisend zu 100% empfehlen.

Aug. 7, 2023

Thank you for all your help, Matija, Sanya, Salma. Thank you for all your help, Matija, Sanya, Salma.

Aug. 3, 2023

Omnisend has been so easy to use and their support team was quickly able to answer my question. I was connected to Kayque within seconds of inquiring on their chat and I was able to solve my question in just a few minutes. Thanks again Kayque and the rest of the Omnisend team!

Aug. 3, 2023

Good. Love the service, helped me a lot. Matija did the great job and helped me resolve lots of problems

July 31, 2023

We've only been using this app a week or two but I've said "this is amazing" more times than I can count. The A/B testing is an incredible tool that's very accessible and has already helped us understand how to better communicate with our customers. The one thing I've been frustrated with since transitioning from Shopify Email is that I can't access the images and products saved in my store. I'd like to be able to just "insert" > "product" like I did on Shopify and have it pull from the product pages. Instead I have to download and upload my photos to Omnisend. BUT All the other features and amazing customer service (thanks Karine!) has made that minor inconvenience easily tolerable.

July 31, 2023

My experience with Omnisend has been amazing! Customer service operator Matija was super helpful and very fast to response! highly recommend this app!

July 28, 2023

Kayque and Andrés from Omnisend truly exemplify professionalism and efficiency in their customer service. When I encountered a problem, they swiftly and adeptly addressed it, leaving no room for frustration. I'm genuinely impressed with the level of support they provided. If you're seeking assistance from experts who go above and beyond, look no further than Omnisend.

July 28, 2023

Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.

July 28, 2023

great support. 1:30am in the morning had some questions and Salma helped me out. can't complain when you have such customer service

July 26, 2023

Andres from Omnisend support was super helpful. He helped me transfer my customers who subscribed from shopify to omnisend. Now I feel like I can create my welcome email flows for new customers! Excited to get started! ;)

Dec. 24, 2023

Karine just helped me out with a problem I was having with Omnisend. It wasn't a problem with the software, it was just my understanding. Great service, thank you! UPDATE: I have been speaking with Luiz today and the support is absolutely amazing, the best I've had from any software vendor that I can remember, and I work in IT so have experience of many. Thank you Luiz, you're the best! UPDATE: I spoke with Didem about a question I had about billing and usage, and she was very friendly and helpful, thank you!!

July 25, 2023

Customer service has been outstanding since the beginning! Karine has helped me most recently and was able to solve my issue right away. Omnisend is perfect for small businesses starting out, their plans are affordable with the tools and analytics that they offer. Highfive, Omnisend!

July 23, 2023

I've been using Omnisend for a few months. I had previously been with Klaviyo but someone in a group I'm in highly recommended Omnisend for it's ease of use. Since I am a small one person business and didn't need all of the fancy stuff that Klaviyo has, I decided to switch. I've been very happy with Omnisend because it has a nice clean dashboard and interface, the forms and automations are easy to set up, my email campaigns are super easy and the customer service is very nice and helpful. Today Kayque answered a question I had about pop-ups which I appreciated. My email list is finally growing too which didn't happen as quickly on other platforms. This is the 5th email provider that I've used and I think it is the best one for me and I highly recommend it!