All reviews

Rating Breakdown

  • 5
    89% (5,255 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Dec. 20, 2022

Great email marketing app, I've used them many times over the last few years and they have constantly improved their service. Amazing customer service. Fair pricing. Recommended!

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

Excellent tool, It has it all and the best they have an awesome and quick response support team (thanks Kamilia for your help) if you have any issue. 100% recomendaded.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

Extremely satisfied with the product! Special thanks to Kristina from the Support team for the provided patience and assistance. True Professional!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

Had a few minor issues with it but support always are there to help quickly. Spoke to Salma this morning and had a response straight away which answered my query and provided me with all the info I needed.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Top level software already, but the customer service makes omnisend what it is. The (MANY) times I'm trying to do something very specific and needy to get an automation to run exactly as I need it to for my store's needs, I can easily send a quick question and somebody like Stefan answers within minutes with a solution. Every time I go through this, I'm blown away by the customer service's positivity and willingness to help.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2022

Incredible email marketing tool for SMEs, all the necessary features and amazing UX. Big shout out to Matija from customer support for his reactivity and helpfulness. Definitely recommend :)

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

Luiz was very helpful and patient and professional she was on the line with me for an hour until the issue was resolved Thank you

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

Really nice app for email marketing. And the support is truly great. Tiana and her colleagues really helped me setting up my account and make it work perfectly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2022

I was speaking to Stefan most of the day yesterday to fix an error of the emails not sending discount codes to my customers and he was very helpful and attentive to me needs, he did everything he could to rectify the issue with me and we got there in the end , all issues were rectified and store discounts working again now. would highly recommend this guy to anyone at Omnisend 10 out of 10 from me Stefan

Store

LJVapes

Using app

17 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

I really enjoy this app but I like the customer service even more. I submitted a question about trouble I was having setting up a new welcome series automation, and Kristina from Omnisend not only responded quickly, she gave a lot of detail when helping me navigate the site. She explained the reasoning behind each step so I could set up new automations in the future on my own in the future. After working with her, I felt more confident in navigating email marketing on this app. She AMAZING! Thanks, Kristina.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

The app is affordable, and I value the customer service and the different blogs they have when understanding what to do.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Great in app service from Kamilia. A good service for a good price. friendly and helpful service and easy use

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Does exactly what it says on the tin! Can't complain about anything. Works flawlessly. amazing customer service and product

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

I just started to use omnisend, there are a lot of unclear places, Nikola is very patient to help me answer all the questions.

Store

BOLE

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I can't tell you HOW MUCH BETTER this team is than other marketing companies! The customer service is SO GREAT- I had both Luiz and Stefan swoop in to help. Can't recommend this team enough!

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Tiana responded quickly and helped me through my questions about my first ever email campaign! What a relief because I'd been scrambling to get the email out on time and looking good. Thanks again!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I was struggling with a huge issue related to my gift cards and Luiz's looked - restlessly - for solutions during 4 days, without never leaving me alone, following up each and every day and finally finding the way to solve my situation! I am so grateful for his professionalism, commitment and kindness! Thank you for being that efficient and reactive, Luiz, thank you for helping me clear out this problem that I've been facing for weeks!

Store

Pereski

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Olesia was very helpful in answering all of my questions in regard to pulling reports, filtering and guidance on sms, in a timely manner.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Great for my campaigns. Very happy with the results. Would recommend to anyone looking for consistent campaign marketing.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

The support from Omnisend has been amazing!! I love the chat option and they responded to me very quickly and resolved my issues perfectly.

Using app

About 2 months

Total reviews

1

Average rating

5.0