All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

June 9, 2023

Relatively easy to learn, reasonable price, and amazing customer service.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2023

Love Omnisend! Its user-friendly interface and powerful features allow for personalized campaigns that resonate with customers. The automation capabilities and captivating templates are so easy to setup and have boosted our conversions significantly. Streamlined workflow and insightful analytics make it a must-have. Highly recommended!

Store

Saulė

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2023

This is the best customer support team I met so far. Luiz did incredible job, he was testing different email options within 3 hours with me. He was patient, calm, even made jokes :) I truly appreciate all his help! Will recommend Omnisend to everyone!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 9, 2023

Great so far Easy email marketing and workflow setting Very detailed marketing report Prompt and friendly support team. And Matija is so patient and helps me a lot!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 8, 2023

Sanya, was a ton of help! Thank you for all the help, highly recommended. Easy to understand and use!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 8, 2023

It's been great so far - support has been responsive when trying to get everything setup and configured.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2023

Great tool and service so far: - great email and workflow builder - actually supports multiple locations for most data (doesn't pull localized product data yet but there are some workarounds) - good statistics - responsive support team Would definitely recommend!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

Very responsive and good support, Baarath help me solve my issue with an automation email really fast. I really appreciate that because im supper busy during the day and I do not want to wasting time sitting at the computer all day.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

Nothing short of fantastic! intuitive, fairly priced and extremely feature-rich. We've been using Omnisend for our marketing for some years, and have had great results.

Using app

About 9 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 6, 2023

Very responsive and good support. Deniz provided quickly useful information to help solve my issue.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 5, 2023

Hi, Thank you Baarath, was a great help , it's been awhile since I used email marketing and need some assistance.

Using app

Almost 5 years

Total reviews

4

Average rating

4.8

5 / 5 Share

June 2, 2023

Thank you Salma for being very attentive to my request on Tuesday, we were able to solve the problems, she was very kind, attentive and quick to solve me. thank you so much

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 1, 2023

Super easy to use, high converting tool with fair prices and great support! I tried the Onboard Shopify emailer for months and never got a conversion. Omnisend started generating sales within days. Can highly recommend.

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 1, 2023

Very good and responsive support, especially Andres. They provided useful information and material to help solve my issue.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2023

Prompt, patient, and understanding customer support (assisted by Matija). Very impressed by the clear instructions, follow-up, and understanding of the issue. The issue got resolved very quickly.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 31, 2023

As of right now, this app seems to be EXACTLY what I need and it seems like it can't get very much easier than this without limiting the apps capabilities. The best part for me was the amount of support I have received so far. Baarath was incredibly helpful and an extremely effective communicator.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2024

Omnisend is very user friendly and the people who have helped me in the support chat have always given me fast, easy solutions to my questions. Karine is the best! Update as of 1/14/24: I stand by my original review. Didem helped me figure out the upcoming domain changes and was incredibly helpful. Would've taken me 5 times as long to figure it out on my own.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2023

Omnisend is a top notch with their integrations and optimisations. On top of that their around (clock/world) customer service is something too fabulous. I don't know if anyone has talked about it, but that definitely needs more of a hype. Great job from these guys in the past few days in helping me out with minor tweeks. Would like to mentions Joy, Andres & Dom from the omnisend Support team, for their continued help to resolve issues and deliver assistance. Thank you guys

Store

iShoes

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you so much for your fantastic review, we are thrilled to hear that you are pleased with our platform overall! We take immense pride in our extensive range of integrations, ensuring that our product seamlessly integrates with various platforms and meets your specific needs. Our dedicated team works tirelessly to optimize our services, ensuring that you can make the most out of our product and achieve your goals efficiently. We understand the importance of reliable support, which is why our 24/7 Support team is always available to assist you. We aim to provide timely and comprehensive assistance whenever you require it, ensuring a smooth and hassle-free experience for you. Your praise motivates us to continue delivering excellence in every aspect of our service. We truly value your trust and appreciate your choice to work with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your kind words! We are excited to continue serving you and surpassing your expectations!

5 / 5 Share

May 30, 2023

Thanks to Joy, I had exceptional support and my concern was resolved seamlessly. Fast response time and a pleasure to deal with. Thanks Joy!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2023

Olesia was most helpful. Excellent and knowledgeable tech support. Quick to respond, and resolved multiple issues I was encountering. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0