All reviews

Rating Breakdown

  • 5
    89% (5,255 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 5, 2022

The Omnisend is simple yet functional and the support is exceptional. They respond my inquiries quickly and if anything was not solved, they provide us with the solution later for sure. Thank you.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Five stars for Omnisend support -- Luiz was quickly responsive (even though it was before 9am EST), and had an easy solution for me, including screenshots. The fix was made to our automated form within minutes.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

I downloaded this app to help with a customised email confirmation for one of the products available to purchase on my website. I've contacted support twice now with general enquiries and they have got back to me really quickly and been super helpful. Would highly recommend this app!

Using app

10 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Nice customer service... I am very happy using Omnisend... very recommended. Kristina was very helpfully

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

I really love using Omnisend, it's very easy to understand and has many great included benefits for free. The support is great, and both Luiz and Deniz were SO quick to help, positive, and thorough. <3 I really appreciate the help from their team.

Using app

6 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Dec. 3, 2022

Great app and the customer service is amazing. They are quick to respond and answer any questions you have. Should out to Salma for all the help.

Store

Hoi Bo

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Amazing app, super user-friendly, countless possibilities for creative people, and amazing templates for those, who don't have the time. Support was great too! Shoutout to Kristina

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Kristina was a great help! Replied to my message and fixed my issue in less that 3 mins. The app is super easy to use and very well set out :)

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Baarath was very helpful in helping me set it up and figure out why it wasn't sending. Very good app and support

Using app

About 18 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Super application, on pilote parfaitement notre activité Je gère les paniers abandonnés via Omnisend et plus directement depuis shopify c'est beaucoup mieux. Le support est hyper réactif.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

We've been using Omnisend for email campaigns and automated email for over 2 years. It's easy to use, segments work great and the customer support from Olesia and the whole team is outstanding. I would (and do) recommend Onmisend.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

Luiz help was really really helpful, and he found the solution really quickly ! many thanks for this :)

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

A littble bit expensive,but their service is great,i think i will keep this app on my store to run our email campaigns.

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 30, 2022

I've been using this Omnisend tool for a year, and the new builder is too easy to use ready-made templates are excellent, and the most fantastic Customer Support team is just mind-blowing. Whenever I get stuck, I just hit my problem in their inbox, and they do their best to resolve it. You guys are doing a great job, including Kristina, Nikola, Olesia, Yuliia, Salma, Deniz, Stefan, Sanya and others. I highly appreciate your hard work. May God bless all of you.

Using app

About 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

Nov. 29, 2022

I was having trouble integrating a form as a full landing page and Kamilia, Yuliia and the Tech Team helped me out with that. The customer service is on point.

Store

ikigai

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

Olesia helped me connect my Shopify store to Omnisend and thanks to her support everything went smoothly. Really recommend Omnisend customer support!

Using app

21 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Diego was great and helped me figure out why my pop-up was not popping up at first. Great customer service. The are right there on the spot when you need them.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Quite easy to use and the support they offer is quick and helpful. Deniz was really of quick help. I recommend

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

The Omnisend customer service is so good!! Stefan and Sanya were so quick to respond, effective at solving my problem and kind throughout. Thanks!!

Using app

Over 2 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Nov. 28, 2022

The customer service is amazing. Kristina, thanks for assisting successfully. Great job! Great customer service

Using app

Over 3 years

Total reviews

5

Average rating

4.8