All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

May 12, 2023

I recently had the opportunity to use Omnisend, and I must say it has been a game-changer for my marketing efforts. This platform offers an exceptional marketing automation experience that is truly remarkable. I did encountered some challenges with the application, but I received highly professional assistance from Luis, which promptly resolved the issues.

Using app

11 days

Total reviews

17

Average rating

3.6

5 / 5 Share

May 11, 2023

Omnisend's customer service is amazing!! They are there 24/7 and respond so quickly. Karine was totally awesome and helped me with a few of my issues and I'm close to finishing my welcome series now... yay!! Definitely recommend!!!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

We just started to use Omnisend and we are so happy we the new look and feel of our email. The app is very intuitive, very easy to use but if you get stuck with something the 24/7 support is always ready to help you. If you are looking for an email marketing app , I highly recommend you to give it a try.

Using app

About 1 month

Total reviews

10

Average rating

4.9

5 / 5 Share

May 10, 2023

This has been my first marketing app, so I am still finalizing my thoughts overall BUT the customer service is so fast and knowledgeable! I always know it will not take long. I just finished up with Luiz. Thank you!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2023

Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you

Using app

Almost 4 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 9, 2023

We received wonderful online support...the program etc. is a bit tricky up front--but once you work your way around it becomes easy. But most important - if you're stumped or have questions --just ask. They have greatly improved the online support and that saw us through to the end.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2023

As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2023

So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2023

Fast and easy chat box support. I had a minor issue and was quickly addressed and resolved by Baarath. Excellent experience so far.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2023

I contacted the support : Agustin and Deniz were a ten out to ten ! I also like to use Omnisend, a lot of features are pretty useful and interesting. I would have had the ability to create a survey without asking the emails of my users. If you want to add new templates

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

May 5, 2023

Omnisend has been one of our best partners with Monika as a really helpful and supportive account manager. Very flexible pricing plans and the recent automations have really helped us a lot. Versus competitors this is the cheapest if you want to send unlimited emails.

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

May 2, 2023

Just downloaded and set up. It's great, simple and user friendly. Great pre build templates to select from, which give option to customise each. Perfect branding personalisation, it's simple but effective. Allows for more brand effective representation ability. Also like the idea you can also submit ideas on more templates...

Store

Kaotic

Using app

About 17 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

June 5, 2023

Another great experience. Plenty of hand holding and expert advice from Diego today while trying to verify my domain. Thank you so much! I literally couldn't have done it without you. So far so good! Just signed up. I had one little question so got on the chat and received an answer back from the lovely Baarath super quick. Then a follow up message to make sure I got the answer I was after and did I need anything further. I'm looking forward to properly getting started but I am so impressed with their customer support that I can't see there being any problems at all. It's a welcome change! Thanks!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!

Using app

About 4 years

Total reviews

4

Average rating

4.5

5 / 5 Share

April 28, 2023

We had a problem with some emails and credit, but with the helpful staff and support 24/7 they helped us and fixed the issue within 48h! Thanks to Matija for helping us and getting all our questions answered. Keep the good work and a good customer service.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 27, 2023

Great support today from Deniz. He explained how to sunset contacts who do not open mails or make sales. I will be doing this next. Thanks a lot.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 27, 2023

Great app and nice experience with the customer-service team. Efficient conversation. Thanks Daniz for the help!

Store

OneOdio

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 26, 2023

Been on Omnisend several months now after using Shopify's native email campaigns. I sometimes get lost in the weeds since Omnisend is so much more powerful, but patient support personnel like Luiz makes it easy to understand!

Using app

5 months

Total reviews

9

Average rating

4.9

5 / 5 Share

April 26, 2023

Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.

Store

Stiksen

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

April 25, 2023

I've been using Omnisend since 2019 and they're always prompt to assist with any troubleshooting I've had. My recent experiences with Baarath and Luiz was very helpful and now I have my customer preferences set up to offer opt-outs for special occasions.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0