All reviews

Rating Breakdown

  • 5
    89% (5,255 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Nov. 2, 2022

Salma and her support team are very supportive and very professional, they have been outstanding with us. Would highly recommend Omnisend. Thank you guys! Raúl.

Using app

5 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

Customer service is very helpful and and quick to respond :) The emails look nice and professional .

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

The customer services, we received from Nikola, is really amazing and exceed from our expectation. Appreciated!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

So easy to use, I feel so happy to be in control of my email marketing! Definitely use or switch over to Omnisend! Incredibly easy to make emails and to know who you are sending them to

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Fair price and nice service. The product has updated much this year and I am getting more satisfied with it. Also, quick response.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 30, 2022

Easy to use and the one time I had an issue, the customer service team assisted me immediately via the chat function and help solve the problem. :)

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2022

I’m a startup doing everything myself for the most part. I spent hours reviewing other platforms and even tried a few trials. Omnisend was the easiest, and by far best customer service 24/7. I work everyday as the founder. Saturday and Sunday and omnisend was available within minutes. All The techs I work with know the software and guide me perfectly. I’m upset I paid active campaign money just to try theirs which was expensive and there are some major bugs with active campaign that should not be with how big of a company they are and their access to resources. I’m a huge fan of omnisend ❤️❤️❤️❤️❤️❤️❤️

Store

Yonder

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 30, 2022

A user-friendly marketing tool and their academy is also very great and informative. Shout out to Deniz for being a great support! :D

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 29, 2022

Ottimo servizio clienti ho avuto vari problemi ma sono stati risolti molto velocemente grazie a tutto il supporto clienti specialmente da Deniz

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 29, 2022

Reply from Kamilia was fast and accurate I love it she made my work easy when using the app. this app is highly recommended.

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 28, 2022

I met with a problem after changed store theme. Sanya is helpful solving my trouble. I am grateful with this app and the team.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2022

kristina is very sweet and helpful. Her answers was always very fast. Thank you again very much! :) :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2022

Despite the interruptions in the work of platform the support always works best, Olesia was always in touch and helped solve the problem very quickly!

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Baarath from the customer help team was very helpful. Thanks a lot for the video instructions. Those helped a lot.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Kristina from the Omnisend team was incredibly helpful with getting some automation flows fixed on my new store. Really glad to be using this platform!

Store

STRATUS

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Been using this app for a while, it's very complete and works great. Everyone from the support staff is very helpful and friendly. 100% recommend.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Olesia was very helpful, responded to e-mails promptly and answered my questions clearly. Thank you.

Using app

About 2 years

Total reviews

8

Average rating

4.4

5 / 5 Share

Oct. 27, 2022

Amazing and very prompt customer service. Olesia was able to assist immediately and resolve my issue

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

The customer support is not only thorough and comprehensive but very prompt and courteous. You can ask them anything under the sun from workflows to forms to campaigns and they'll have your back all the way through. Kristina especially has been a tremendous help! Thank you omnisend.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

I recently started using Omnisend and find it outstanding. At first, I thought it was just an email service but my use continues to expand. I have now set up automated campaigns, abandoned cart campaigns, pop-ups and forms. I have reached out for support on two occasions and have gotten in touch with real human beings who helped solve my problem. Most recently, Salma helped me navigate a new service I was trying to set up and was friendly and easy to work with. I'm really impressed and recommend them without hesitation.

Using app

Over 1 year

Total reviews

4

Average rating

4.8