All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 31, 2023

Omnisend has been a great tool for doing all of my email marketing campaigns and I love all of the reports. It's so easy to use that I just upgraded my plan. I did stumble with an issue, but Customer Service Rep Andrés provided great insight and helped me solve it! Grateful for the chat feature and how quickly he was able to help me with the problem.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2023

Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!

Using app

Over 3 years

Total reviews

13

Average rating

5.0

5 / 5 Share

March 31, 2023

Really good customer service with quick response and helpful too. I would recommend their tools to help with email.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2023

Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.

Using app

10 months

Total reviews

12

Average rating

5.0

5 / 5 Share

March 30, 2023

Awesome response time and extremely courteous...keep up the great work. Managed to look into my query instantaneous.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2023

Great response time and I always get a detailed step by step on how to fix what I am stuck on. Highly recommend!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2023

Omnisend support team is excellent at addressing issues and finding suitable resolutions. I recently encountered a problem with one of my forms not displaying and Matija was able to escalate the case and get a quick resolution to my issue.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 29, 2023

Salma has been incredible to work with - very knowledgable and helpful! I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 28, 2023

Omnisend ha sido sin duda la plataforma de email más sencilla, intuituva y bien diseñada que he usado. Desde que comencé con ella he podido realmente explotar el potencial de los correos electrónicos.

Store

Qactus

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 28, 2023

So easy to deal with if you are confused or need help. Karine helped me to change the domain DNS settings which can be complicated. It was quick and easy with the help!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2023

Omnisend's customer service is top notch. They are fast, friendly and there for you. Many companies can take an example from Omnisend. It's a nice, clear email system. Very convenient to use. Thanks to Andres, we had a very quick answer to all our questions.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 27, 2023

Omnisend and shopify is a good partnership. However I wish i could embed videos so my so my customers dont leave the email. Without using a 3rd party interface.

Using app

About 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

March 27, 2023

Thanks to Karine, I was able to get the information on automation emails and I managed to run the campaign using the screenshot provided.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2023

Migrating from Klaviyo (which we have been using for a looong time) after carefully evaluating both services. We are so happy with the journey so far. The design and structure of the emails feels much more up to date and once you get used to the differences creating emails is so much more intuitive. The customer support is outstanding - super quick, understandable and responses on point. Must also mention Deniz who apart from providing accurate help also went that extra mile to check that everything turned out well. Beyond pleased.

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2023

used a lot of these types of email marketing platforms. This is one of the best, easy to navigate, design, report and automation. Highly recommended

Using app

2 minutes

Total reviews

6

Average rating

4.5

5 / 5 Share

March 25, 2023

Email marketing was easy to use, customer service was professional and responsive, and I was able to resolve the issues I encountered promptly every time.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2023

Amazing customer service. Karine and her team got back to me so quickly and answered all my endless questions. Can't fault their friendliness and extra efficient customer service.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2023

I have used many Email Marketing Plugins-Apps, like Mailchimp for years, to me Omnisend is the best. They have very good Email Creator, Great Automations and it's Super Easy to Use. Their Support team is always fast at replying.

Using app

About 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

March 21, 2023

Karine was very helpful with my payment update issue. I was relived at how quickly this was resolved!

Using app

Almost 4 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 20, 2023

I am so happy to have found Omnisend. Their customer service is outstanding. The deliverability of my emails is better with Omnisend and is so easy to use!

Using app

Almost 2 years

Total reviews

13

Average rating

4.5