Omnisend Email Marketing & SMS

March 6, 2023

I usually have problems with email campaigns, and I always get prompt assistance from most of them. They are all very professional and patient. I want to give a special mention to Andrés because he has been so helpful.

March 6, 2023

The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront. If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!

March 6, 2023

Great customer service! Got almost immediate help by Luiz via the chat, and he was able to quickly and easily answer my questions.

March 5, 2023

Love this app - super user friendly, tons of capability and easy to integrate segments into advertising. You can make it as simple or complex as you want. Customer support is always very thorough and helpful as well!

March 10, 2023

Updating my review as Ariana helped me all the way and answered my all the question that I asked. thanks

March 4, 2023

I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you, Eco Threads Clothing

Jan. 30, 2025

So far, excellent. I'm not particularly techie, especially when it comes to email campaigns but I am managing to get set up. The platform is full of useful features and the customer service is second to none. Shout out to Agustin, who willingly helped me through an issue that had most likely been caused by me in the first place. Looking forward to getting more granular with a personalised approach which Ominsend is clearly capable of. Thank you, Agustin and the team. March 23: Additional shout out to Matija who was super quick on a technical query which was handled swiftly and thoroughly. Importantly the instructions given were easy for me to understand too - after spending so much time researching various campaign platforms - now I am thinking, why would you not choose Omnisend As of 2025, I am still an advocate of Omnisends intuitive platform with fantastic customer service - thank you Omnisend

Feb. 28, 2023

great customer service (shout out to you Augustin), and easy platform to use - we've been using them for a couple of years without issue.

Feb. 28, 2023

We have been using the app for a few years now and are very happy with it. There are constant improvements to the app that gives us flexibility to communicate our message to our community. The customer service is the best, quick and always efficient. Matija is the best and follows up closely. Very happy overall!

Feb. 28, 2023

Great support team, and great product with this new version. Nikola helped me quickly and effectively. Thanks!!

Feb. 27, 2023

We absolutely love Omnisend. They have a wide range of capabilities that allows our store to connect with our audience, make different offers to them with a highly intuitive email builder, and be able to market through outside app integrations easily. The ICING on top is the amazing service and tech support. We always receive a quick response and any troubleshooting resolved. A special thanks to Luiz and Kamilia!

Feb. 27, 2023

nice support from Yuliia, she is so patience and have a clear instruction to solve our issue. great customer service

Feb. 27, 2023

Andrés was very helpful, fast support it was 3 am he helped. i thought we are the only ones who did that.

Feb. 25, 2023

So many features to love, and very well structured! Andrés was very helpful, He gave me a solution to a problem I was dealing with very quickly.

Feb. 24, 2023

nice app and nice customer support. I use Omnisend from Klaviyo. monthly cost is cheap and 24hours support is very nice. I've been fan in only 3days. at first, mail system was paused many times that was so annoying. but now I'm satisfied with them. i recommend.

Feb. 24, 2023

Omnisend is a solid email platform for the price. They're constantly adding new features and the support team is generally really helpful (shout out to Luiz!).

Feb. 24, 2023

I actually just downloaded the app and am really blown away by how much it can do . . . and for now, I'm on the free plan. I had some questions and the chat support was quick and helpful. I am really looking forward to how much more I can discover in this wonderful app!

Feb. 24, 2023

Omnisend is really the best ever. We have tried almost everything on the market but nothing is as good! Staff are very helpful and always friendly and ready to help. Thank you very much! Keep up the standard!

Feb. 24, 2023

My campaign couldn't connect to a 3rd party app. So I received support from Andrés who helped me a in about 5 minutes with the preparation of my first campaign!

Feb. 24, 2023

Support ist spitze. Andrés hat uns mehrfach sehr geholfen. Tausend Dank für die stets schnelle Unterstützung.