Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,891
chart
#63
All reviews
Rating Breakdown
Oct. 14, 2022
Great app and great support (especially @Yulia). Would like to see more designs and graphics content though.
Oct. 13, 2022
Great support from Olesia to resolve a long-standing issue I've had with automated emails. Thanks for your help
Oct. 12, 2022
Amazing app with awesome support. Highly recommend this as your main newsletter marketing as well as your user/lead database.
Oct. 12, 2022
After searching so many options, I finally found this app and it worked great for me. It really serves the purpose. Interface is user friendly. Besides this, their support system is also good. The team response quickly. Specially thank you so much Olesia for helping me out through the entire time I set up the app. I really appreciate the way you provide me tutorial videos to understand things easily.
Oct. 11, 2022
The app looks pretty good, you can do a variety of things with it. The customer support is very helpful as well!
Oct. 11, 2022
Good app for email marketing, no complaints about the features and functionality. Deniz from support was a great help answering all the questions we had.
Oct. 10, 2022
Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.
Oct. 7, 2022
I have always received great customer service from this app. Nickola was super helpful with my last question and provided timely responses.
Oct. 7, 2022
Love the app for the automations and analytics, also they are very quick to response when you need help. So 5 stars definitely.
Oct. 7, 2022
Great app, we use it every day for our newsletter, and Olesia from their support team was a great help.
Oct. 6, 2022
A lady from support with the name Sanya... offered a fast and great help teach me about some features in omnisend
Oct. 6, 2022
Sent a mass email to our customers and a lot of them bounced which caused our account to get put on pause. The team at Omnisend were really helpful and patient and guided us on how to get it back active. Thanks to Sanya, Olesia, and Baarath for their amazing work! 10/10 would recommend
Oct. 5, 2022
So far we are liking the app. It is taking other duties and putting them into one easy place to work with and get analytics as well. It's so helpful in saving us time and effort with campaigns and keeping our customers engaged with our store. We are just still in the learning stages of all its wonderful uses. Looking forward to learning more. We would recommend this app.
Hello there! Thank you so much for your feedback! We're thrilled to hear you're having a blast with our app. Learning the product thoroughly is one of the most important tasks to perform in order to get the most out of it. Please visit Omnisend Academy at academy.omnisend.com for all the information you need to get up and running as soon as possible! Have a wonderful day!
Oct. 5, 2022
Super useful app with great customer support. I was running into a problem adding our custom domain email and Bassma, Baarath and Stefan from support were all really nice and helpful and were able to get everything sorted out. Creates beautiful emails and makes something with the potential to be extremely complicated very intuitive as well as effective.
Oct. 5, 2022
Just started using Omnisend and so impressed so far. The interface is really intuitive, the templates are beautiful and the functionality has enough flexibility for me to achieve what I would like to without too much hassle. On top of that the support is amazing. Kristina has just helped me with an issue in under 2 minutes. Highly recommend
Oct. 4, 2022
Great Marketing Automation solution. Good design options and customization setting. Easy to segments and create landing pages. Integrates well with Shopify. Everything without writing a single line of code. Sanya from the support team has been very helpful. Excellent service.
Oct. 4, 2022
This is a great app - during setup, I needed some help and the customer service was amazing! Thanks to Deniz and Nikola.
Oct. 4, 2022
The online app world is crowded and it is challenging to find a solution that fits all your needs - however, the Point of Difference I ALWAYS look for is the support that is offered and Omnisend have been outstanding in that regard. To Kristina and all the other support crew - hats off and thank you!
Ahoy there! Thanks for sharing the feedback! Our Support Team's first objective is to provide the finest possible assistance to all of our clients at every step of the journey, and we're delighted to hear you enjoyed the experience! Please contact us as soon as you have a question - our Customer Support team will be happy to assist you! Stay awesome and have an amazing day!
Oct. 3, 2022
Ran into a hiccup setting up a workflow for custom discount codes (in which subscribers weren't receiving an email with a promo code after signing up). Reached out to support and enter the incredible Luiz who got us sorted out immediately! (Thank you, Luiz!) I must also add that customer support for this app, in general, is stellar — they're quick to respond thoughtfully and oh-so-friendly while providing relevant help. See ya MailChimp, there's a new kid in town.
Oct. 3, 2022
I used the free trial to try newsletter blasts as an email marketing strategy. Unfortunately, I think my subscriber base of 1,000 is too small to get an ROI from it. So I downgraded to the free plan because it has been pretty helpful in getting new subscribers. I may try the paid plan again in future when I have about 5,000 subscribers. No harm for you to just get the free plan first and help you build up your subscriber base.