Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,880
chart
#82
All reviews
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Jan. 19, 2023
Great tool and great customer service. Solves a lot of email marketing issues. I recommend 150%. Better than Klaviyo and MailChimp
Jan. 19, 2023
Encountered an issue that required immediate attention, Olesia was very quick to resolve this issue and provided friendly and informative support throughout.
Jan. 19, 2023
Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful
Jan. 19, 2023
The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.
Jan. 18, 2023
We made the change to Omnisend from Klaviyo when Klaviyo jacked up their pricing last year. Omnisend's feature set is not quite as robust but they do keep updating it and the chat support is much better and quicker than Klaviyo at half the price. Today, Salma and Adres helped me but every rep has been great. We're happy with the switch.
Jan. 18, 2023
Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.
Jan. 18, 2023
My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.
Jan. 18, 2023
I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)
Jan. 17, 2023
Customer support was very helpful and went out of their way to present everything to us in a neat and concise manner. Thanks Sanya.
Jan. 17, 2023
the customer service is helpful and they replies so quick. will recommend others to use this app. .
Jan. 16, 2023
Great app, the team develops it all the time! Customer support is quick and the people are very understanding! Recently I had a request which was processed by Matija, Nikola, and Diego in an accurate way, providing a lot of useful information and explaining different options very well. The communication was very smooth.
Jan. 15, 2023
Thank you Kamilia for your help! Thank you for the help full links! Thank you for solving the problem!
Jan. 13, 2023
I am very bad at tech anything but the Omnisend support team really helped us out. Luiz was able to answer all my questions and got my issues sorted out in less than 20 min. Very happy with the detailed answers he provided including screen shots since I did not know what the hey I was doing!
Jan. 13, 2023
Excellent app and support. Easy to use and good analytics. Have had several queries over time and all dealt with timely and effectively
Jan. 12, 2023
we've been using omni-send for a while. great customer service. Luiz got us back on track right away when we ran into credit limits.
Jan. 12, 2023
Matija from Omnisend helped us to reduce our monthly payment and keep the light running. Thank you for that.
Oct. 25, 2024
The app works perfectly and offers many options for workflows, automations and segmentation of data. The support (thanks Maria, Karen, Agustin and Andrés) helps quickly and competently with problems.
Thank you for the shout-out! Maria, Karen, Agustin, and Andrés are practically doing a victory dance over here! 💃🕺 We’re thrilled the workflows, automations, and segmentation are all running smoothly for you, keep the feedback coming, and we’ll keep the support flowing!
Jan. 12, 2023
Great app and really appreciate all the help from Kristina to get it working correctly for me. Best, Luke
Oct. 12, 2023
It's very intuitive and customer support is just amazing - very quick and helpful to respond. Andrés was very helpful. I'd highly recommend using Omnisend for email campaigns, automation, pop up forms and building your email list.
Jan. 9, 2023
Platform is straightforward and easy-to-use. On the occasions that I had some questions with automation emails, pop ups, customer capture campaigns or forms, the customer support team was very quick to respond with helpful articles and answers that made it easy and quick to move forward. Overall, I recommend to all users who are looking to create automation workflows and have the ability to chat with someone when needed. Thank you Luiz, Sanya and Diego for being readily available to guide me through this new learning experience!