Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,880
chart
#72
All reviews
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Dec. 21, 2022
A really big thank you to our Customer Success Manager Gediminas who has been an incredible support to us this year, and whose recommendations have lead to us achieving fantastic results. The tool itself is really easy to us and understand with useful templates and explanations to build out campaigns, automations and audiences. I highly recommend Omnisend!
Thank you for the positive feedback! I’m delighted to work with you and look forward to providing you with even more value in 2023! - Gediminas, CSM at Omnisend.
Dec. 16, 2022
Had a few minor issues with it but support always are there to help quickly. Spoke to Salma this morning and had a response straight away which answered my query and provided me with all the info I needed.
Dec. 14, 2022
Top level software already, but the customer service makes omnisend what it is. The (MANY) times I'm trying to do something very specific and needy to get an automation to run exactly as I need it to for my store's needs, I can easily send a quick question and somebody like Stefan answers within minutes with a solution. Every time I go through this, I'm blown away by the customer service's positivity and willingness to help.
Dec. 13, 2022
Incredible email marketing tool for SMEs, all the necessary features and amazing UX. Big shout out to Matija from customer support for his reactivity and helpfulness. Definitely recommend :)
Dec. 13, 2022
We absolutely love this app. Great user interface, automation flows, and email builder. Their customer support is always swift and goes the extra mile to help. Special shout out to Nikola, Salma, and Luiz from the support team :).
Hi there! Thank you for your feedback!
Dec. 12, 2022
One of the best Apps of it's kind with equally great support. Kristina was fab, as always! I have no hesitation in recommending Omnisend. Has numerous benefits over similar apps.
Hello there. Thank you for your review, we appreciate it! Our support team is available 24/7 so we are here for you whenever you need us:)
Dec. 11, 2022
Amazing support, literally helped me for an hour to find out how to make my campaigns work from Recart.
Dec. 10, 2022
I was speaking to Stefan most of the day yesterday to fix an error of the emails not sending discount codes to my customers and he was very helpful and attentive to me needs, he did everything he could to rectify the issue with me and we got there in the end , all issues were rectified and store discounts working again now. would highly recommend this guy to anyone at Omnisend 10 out of 10 from me Stefan
Dec. 8, 2022
I really enjoy this app but I like the customer service even more. I submitted a question about trouble I was having setting up a new welcome series automation, and Kristina from Omnisend not only responded quickly, she gave a lot of detail when helping me navigate the site. She explained the reasoning behind each step so I could set up new automations in the future on my own in the future. After working with her, I felt more confident in navigating email marketing on this app. She AMAZING! Thanks, Kristina.
Dec. 8, 2022
Does exactly what it says on the tin! Can't complain about anything. Works flawlessly. amazing customer service and product
July 31, 2023
I can't tell you HOW MUCH BETTER this team is than other marketing companies! The customer service is SO GREAT- I've had Luiz, Stefan, Diego, Andres, and Karine provide excellent customer service in helping get my business started. Can't recommend this team enough!
Dec. 7, 2022
Tiana responded quickly and helped me through my questions about my first ever email campaign! What a relief because I'd been scrambling to get the email out on time and looking good. Thanks again!
Dec. 7, 2022
I was struggling with a huge issue related to my gift cards and Luiz's looked - restlessly - for solutions during 4 days, without never leaving me alone, following up each and every day and finally finding the way to solve my situation! I am so grateful for his professionalism, commitment and kindness! Thank you for being that efficient and reactive, Luiz, thank you for helping me clear out this problem that I've been facing for weeks!
Dec. 7, 2022
Olesia was very helpful in answering all of my questions in regard to pulling reports, filtering and guidance on sms, in a timely manner.
Dec. 5, 2022
Great for my campaigns. Very happy with the results. Would recommend to anyone looking for consistent campaign marketing.
Dec. 5, 2022
The Omnisend is simple yet functional and the support is exceptional. They respond my inquiries quickly and if anything was not solved, they provide us with the solution later for sure. Thank you.
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Dec. 5, 2022
Five stars for Omnisend support -- Luiz was quickly responsive (even though it was before 9am EST), and had an easy solution for me, including screenshots. The fix was made to our automated form within minutes.
Dec. 5, 2022
I downloaded this app to help with a customised email confirmation for one of the products available to purchase on my website. I've contacted support twice now with general enquiries and they have got back to me really quickly and been super helpful. Would highly recommend this app!
Dec. 5, 2022
Nice customer service... I am very happy using Omnisend... very recommended. Kristina was very helpfully