All reviews

Rating Breakdown

  • 5
    90% (2,634 ratings)
  • 4
    4% (126 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (139 ratings)

Reviews with Text

  • 93% (2,745)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 5, 2022

Five stars for Omnisend support -- Luiz was quickly responsive (even though it was before 9am EST), and had an easy solution for me, including screenshots. The fix was made to our automated form within minutes.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

I downloaded this app to help with a customised email confirmation for one of the products available to purchase on my website. I've contacted support twice now with general enquiries and they have got back to me really quickly and been super helpful. Would highly recommend this app!

Using app

10 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Nice customer service... I am very happy using Omnisend... very recommended. Kristina was very helpfully

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2022

Great app and the customer service is amazing. They are quick to respond and answer any questions you have. Should out to Salma for all the help.

Store

Hoi Bo

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Amazing app, super user-friendly, countless possibilities for creative people, and amazing templates for those, who don't have the time. Support was great too! Shoutout to Kristina

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Baarath was very helpful in helping me set it up and figure out why it wasn't sending. Very good app and support

Using app

About 18 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Super application, on pilote parfaitement notre activité Je gère les paniers abandonnés via Omnisend et plus directement depuis shopify c'est beaucoup mieux. Le support est hyper réactif.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

We've been using Omnisend for email campaigns and automated email for over 2 years. It's easy to use, segments work great and the customer support from Olesia and the whole team is outstanding. I would (and do) recommend Onmisend.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

Luiz help was really really helpful, and he found the solution really quickly ! many thanks for this :)

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

Olesia helped me connect my Shopify store to Omnisend and thanks to her support everything went smoothly. Really recommend Omnisend customer support!

Using app

21 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Diego was great and helped me figure out why my pop-up was not popping up at first. Great customer service. The are right there on the spot when you need them.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Quite easy to use and the support they offer is quick and helpful. Deniz was really of quick help. I recommend

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

The customer service is amazing. Kristina, thanks for assisting successfully. Great job! Great customer service

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Works really well, and the customer service is awesome. Big thanks to Nikola for following up, and assisting so promptly.

Store

inaluxe

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2022

Omnisend is a great little ESP for Shopify. Omnisend consistently upgrades their user experiences and provides timely support.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2022

Was having problem with my SMS credit and was worried about my credit going through for BF. Kristina was able to assist and resolve my problem right away understanding how important this period is for small businesses.

Using app

About 2 years

Total reviews

13

Average rating

3.8

5 / 5 Share

Nov. 23, 2022

New to omnisend but the customer support has made this process a breeze. Diego was exceptional and super insightful. He literally assisted me via chat for almost 2hours and with extreme patience.

Using app

12 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

With friendly and knowledgeable customer service, they were able to solve any problem I came up with. I enjoy using Omnisend. I highly recommend it. You will make money, and it won't cost you a lot. It is really user-friendly and has a lot to offer. Without a doubt, it will help your business grow.

Using app

12 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Nov. 23, 2022

Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool!

Using app

2 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 23, 2022

This app has been a great one for all the email marketing that needs to be done for our business. It is easy to us and definitely automates so many features which you wont find anywhere else.

Store

NYNM

Using app

2 months

Total reviews

6

Average rating

5.0