Omnisend Email Marketing & SMS
All reviews
Stop looking for other tools. You will not find a better one with better designs, editor, sequences, pricing, and options. The best email marketing tool for Shopify! Viktor, founder & CEO of moonlight
Needed some assistance with segments and clearing out old emails and Andres was excellent. Helped me out and was really knowledgable. Spoke with Karine today to help me with a Sunset Policy and she was brilliant. Checked my settings for me and was super helpful.
I had an issue with a pop-up and I got a response by the customer service a few minutes later. I was helped by Matija and we sorted it out very quickly. Thank you
I am so pleased with the email design layouts, and most importantly - the customer service. The app has helped me generate sales using their automated emails. It's really amazing and worth the try for any business.
I love omnisend. Very user friendly and if you don't know something their customer service is amazing. Very prompt to reply via their online chat. Would definitely recommend.
WOW!! I just left my old email platform to come to Omnisend and I'm honestly genuinely blown. I hated writing emails with my former app, this one made my creativity come back 10 fold and the customer service is amazing. I was helped my Matija and Luiz today that treated me as royalty. TAKE MY MONEY! :-) Very satisfied with everything, don't hesitate this is your platform they are amazing!!
I use it all the time! I use it for email marketing and it is very useful to be able to send regular emails or send emails automatically. There is a form for collecting emails.
Not only is it extremely easy to use there is always someone there to guide you I don't use it enough but when I do I get results.
The support team has been very helpful. We recently had a couple issues with an email and Luiz stayed with me on the chat, followed up and made sure I was happy with the resolution. They were able to resolve the problem and got back in touch in a timely manner. I appreciate Luiz and his persistence on finding answers. Thanks for the great support - Sally Cool Corks
The business I work for currently uses Omnisend and these folks are AMAZING! Can't express how thankful for the resources and the quality support we continue to receive. I recently had the pleasure of being assisted by SALMA, who was able to quickly and efficiently troubleshoot some minor issues I was coming across when creating automated emails & forms. My questions were kind of not the greatest because I honestly didn't know how to explain my problems at first BUT she was very kind and patient. I look forward to working with these folks if they are in any way providing me with the service Salma had! :)
I love using Omnisend as it makes it easy to manage my subscriber and get a good email marketing flow. Their recent updates have really elevate the value of this company, it's now even more user friendly and makes designing and sending emails a breeze. If you need help, there is always someone available to message you back, and I have to say that Baarath with Omnisend is a phenominal representative. He helped me check my automations and really explained how a particular set I had worked, what was needed and what steps were unnecessary. That is exactly the kind of help I look for if I ever contact customer service. Clear and detailed answers to the questions I ask. Thank you Baarath, you are an asset to you team and company. Omnisend, hire more people like him please.
Super easy to use & so effective in boosting sales! I encountered a limitation today & Salma was quick to assist. Very happy with the product, and customer service!
Great tool and great customer service. Solves a lot of email marketing issues. I recommend 150%. Better than Klaviyo and MailChimp
Encountered an issue that required immediate attention, Olesia was very quick to resolve this issue and provided friendly and informative support throughout.
Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful
The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.
We made the change to Omnisend from Klaviyo when Klaviyo jacked up their pricing last year. Omnisend's feature set is not quite as robust but they do keep updating it and the chat support is much better and quicker than Klaviyo at half the price. Today, Salma and Adres helped me but every rep has been great. We're happy with the switch.
Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.
My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.
I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)
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