All reviews

Rating Breakdown

  • 5
    89% (5,261 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

April 14, 2022

Thank you, Melanie, Sanya, and Diego for helping to get my email sent! Great service. I like knowing you are there when I need you.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2022

Great support! Small technical issue with set-up and the support team helped to fix it within 10 mins.

Store

Divyne

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2022

I chose this app based on the remarkable reviews and additionally the easy to use tutorials provided, and couldn't be happier! As a new business owner the templates simplify creating emails which is such a time saver, and the overall experience using the app is seamless. When needed the support team is ALWAYS available, and always helps to follows up to ensure I've found the resources or solve I need - this level of support is super rare these days. Love Omnisend!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2022

Absolutely love Omnisend. First and foremost, their integration with Shopify is seamless, which was the reason we started using them to begin with. Their world class customer service and fast response times are truly impressive; anytime questions arise, an Omnisend team member responds within minutes to lend and hand. The email editor is stellar and always being improved upon. I can't say enough about this company. Phenomenal integration, excellent functionality and incredible customer service are the reasons we use Omnisend for all our email marketing campaigns!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2022

While the app is fantastic, what sets it apart from the rest of what we've tried/used is the customer service. Anytime I need a hand with anything whatsoever, someone to help is just minutes away. I also have an awesome rep, Danielle Heck, who helps us weekly with everything from a business overview, technical troubleshooting, new tips and tricks, features, etc. Hands down, great decision.

Store

Cloud9

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 12, 2022

Kristina was awesome, patient, helpful and always in a good mood to set up my automated campaigns ;)

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

April 8, 2022

Bonne application jusqu'ici, je l'ai téléchargé il y que 3 jours mais mes mails fonctionne comme je veux. J'ai contacté l'équipe support après avoir installé l'application pour des questions et le paramétrage de notre adresse d'envoi. Kristina de l'équipe support était disponible, très réactive et a su répondre à mes questions de manière très complète. Le support à l'air top alors je recommande.

Store

Myras

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2022

Simple UI & UX. Amazing team, supports you 24/7. Goof thing is they are working & improving things in Omnisend. Hopefully they will take it to new heights.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2022

OMNISEND is a very powerful software, very helpful to me. The support team was excellent, especially Stefan and Sanya, who dealt with my problems in a timely manner

Store

IMISSME

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2022

We use this application for all our email campaigns and automations. Their support, specifically Kristina has been amazing in helping us figure out technical issues we've come across with flying colors. Thank you, and keep up the great service!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2022

I used this app to help me to do a letter, I appreciate how Melanie involves and help to understand one important step. Thank you!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 6, 2022

Beautiful email marketing software made easy for Shopify. Onnisend is a great team and offers outstanding support!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2023

I have looked at the other apps but Omnisend is the easiest to use. Salma was amazing. She has solved my problem so quickly. She is very attentive and fast. Also very thoughtful. She has kept me informed with my request while she was working on it. Very good! I definitely recommend businesses who is thinking about using it. Great thank you

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

April 6, 2022

We wanted to try something entirely different with a customer segment. I am a novice and couldn't figure out how to get it done. I asked for help from Omnisend staff. Stefani, the guy who helped me, created a simple solution for getting it done AND to help me understand made me a video to show me each step of the way. Because of the video and his directions I didn't just know what to do but understood why I had to do each step making it so much easier. I am now a master of developing out of the norm segments all because of their help! If you can't find your solution use the Omnisend staff - fabulous! Absolutely recommend! Thank you, thank you, thank you! -Vickie

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

April 6, 2022

Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!

Using app

Almost 3 years

Total reviews

12

Average rating

5.0

5 / 5 Share

April 5, 2022

This app is easily the best thing I've added to my shopify store (second only to my products of course!). The analytics are fantastic, the live view is addictive and the power of setting up forms, automation and EDMs is just too good. If you haven't got this, you are missing out.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2022

Omnisend is great ans straight forward for newbies,I love it and I prefer using it to Klaviyo,The Templates are easy to use

Store

POWRAIR

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 2, 2022

I had a hard time working out the kinks in my SMS Text to Join automation and Kristina was patient, communicated effectively, and personable! She resolved my issue perfectly! I was considering deleting the app until she came in and saved the day!

Store

You9ted

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2022

The developers have been super responsive addressing any of my questions or concerns, even though right now I am using their free plan. I am super satisfied with their customer service and the app itself has been working well so far. I was able to customize our email sequence efficiently and nicely. Melanie has been super helpful going out of her way to help me with my questions. Melanie has been a top notch representative of the company!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2022

Super great app that develops and meet the requirements for the merchants of tomorrow. Great support team and Kristina is a star

Using app

Over 5 years

Total reviews

1

Average rating

5.0