Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,884
chart
#64
All reviews
Rating Breakdown
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Aug. 26, 2019
its a bit confusing to navigate through the management system i think they need to change some things but seems ok. chat is pretty helpful.
Aug. 20, 2019
This was the first email campaign I sent, I am not a computer wizard and it was fairly straight forward. Lets see how it goes...My only critique thus far is I would have liked a phone support system in place to provide screen sharing.
Aug. 18, 2019
Omnisend worked well.It was pretty easy to create email content. I will continue to use for my future campaigns.
Aug. 14, 2019
First time user after changing from previous CRM. Really easy to use with great templates and amazing functions to better business
Aug. 9, 2019
I used to try to use klavio but it just gave me headaches honestly, with omnisend thigs where a lot more smooth and now i am actually starting to send email campaigns after just 1 day of setup. App is looking good!
Thank you for your review. We are happy you like Omnisend, we have a lot of new things to offer, like different channels for your marketing communication - use SMS, Facebook Messenger, Push notifications, Whatsapp and more to send messages to your customers. So feel free to reach out in case you need any help with the setup.
Aug. 9, 2019
We're still figuring things out, but so far so good! The interface is similar to MailChimp so the transition has been seamless thus far.
Aug. 8, 2019
I had an issue with the billing : i have added some subscribers (4500) to test the tool for a campaign and then i didn't deleted it. I was charged 60 usd / month for 3 months before realizing i didn't used the service i was paying for. The customer service helped me delete the old subscribers (that i no longer needed) and refunded me for the 3 months overpaid. The app is good for marketing automation.
Aug. 7, 2019
I new user of this app, it seems good but will see how much it is useful. till now customer service is very good
Aug. 5, 2019
so i just added this app, can't give 5 stars yet, as I'm not sure how it will help me, customer service has been great as somethings got a little confusing for a person who doesn't have great computer skills., you need to be patient in figuring out your template and design . overall so far so good!
Thank you for your review, sincerely hope your journey will only be positive continuing further. Feel free to always reach out to the support team, that's what we are here for - to answer all your questions and help you to quickly master the Omnisend platform!
Aug. 4, 2019
So far so good. Really like the ease of making a new campaign. Very intuitive. Still learning how to make segments and use them but I feel sure they will open up new opportunities for us. The only hiccup I've found so far is in using a new signup form. My hope was that I could use a sign-up form (for an event) to go directly into a particular segment (those people who will be attending the event) but that doesn't seem to be the case. Doesn't seem to work if the person has already signed up for something previously. I used my own email address to try and the new event signup form just said I was already on the list. When I went to my segments, it didn't show that I had signed up for the event at all. I guess it can't duplicate? I suppose I get why but sure did put a cramp in my main reason for choosing Omnisend (i.e. the signup options). Ah well. I guess I will have to figure out some manual work-around. Too bad too because that would be an incredibly useful function!
Thank you for such detailed feedback, we truly appreciate it! Actually, we think we found a workaround where you can tag the contacts that subscribe using your event form. The tag should also be added for the contacts that are already subscribed! Xenia from support is reaching out to you with a detailed guidelines on how to achieve this :)
July 29, 2019
i used this app for my email retargeting campaign, super easy to use great platform only took maybe 15 minutes to create my first one!
July 25, 2019
This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.
Hi Daria, thank you for your valuable review. Apologies for not the best support experience, let us turn things around for you! We have reviewed your conversations and seems that you are struggling a little with the cross-sell automation. You are right, there is a way to have it function retrospectively, our team leader Katherine will reach out and guide you through.
July 23, 2019
I just signed up with Omnisend and I had a few questions. The 24/7 support was there to answer my questions and everything is great. It's still early for me to rate the app but thus far everything is great.
July 19, 2019
I use this app to remind my clients about servicing and new products. It's easy to use once you have played with it for a while.
July 10, 2019
Easy to understand, get the hang of it right away, easy to customize and make it your own look even with template, saved me tons of time. Would like to make the image quality rendering better, and modify the templates to be a bit cleaner.
Thank you for your sincere feedback, we will pass it on to our product team. If you feel the image quality issues could be related to a bug, please reach out to our Customer Support Team at [email protected] and we will take a look!
July 8, 2019
I used this app to send my first email campaign. Was effortless and easy to use. Very well designed app
June 24, 2019
i've started my first email campaign so fingers crossed. directions were detailed and easy to follow. i'm not too happy with the options available for the email logo. my logo looks huge and with the title of the business and subtitle it just looks weird. i'd like more placement, appearance, and size options.
Hi, thank you for your honest feedback, glad your first campaign went smoothly! We will pass your feedback to our product team, meanwhile, the best solution for the logo would be to resize it in Paint or any other image editor and add the resized logo to Omnisend.
June 22, 2019
Omnisend is very easy to use and the switch over from mail chimp was very easy. I highly recommend it.
May 30, 2019
So far, so good! We have only used this app for one email campaign, but it was easy to use. Will update review if things go south.
May 28, 2019
Omnisend has a really beautiful interface, and the emails are looking great! There are some workarounds I have to do with automation, as the platform isn't fully on the same level as Mail Chimp, but all around, a pretty good service for a good price.
Using app
About 1 month
Total reviews
5
Average rating
4.8