Omnisend Email Marketing & SMS

Dec. 26, 2022

The app is easy to use and has great customer service. I am still on the free plan for the moment, so there is no live chat, but they do respond pretty quickly via email, and Melanie has been very helpful. Update: I used it for a while now on the Standard plan, and it's pretty good, and customer service with the live chat is great! Thank you!

Feb. 10, 2022

Such an awesome support team. Sarah, Kristina, Yevhenii, Kotryna guys you are doing an amazing job. Keep up the good work.

Feb. 10, 2022

Always a great support from Daryna and other team members. Great integration with Shopify, convenient segmentation. Automations and campaigns work exactly as promised. Would like more flexibility in embedding signup forms - that's in my opinion biggest disadvantage. Hope Omnisend will add this functionality as they have added many new features since we using them for 2 years. Otherwise nice app satisfying all major needs you expect from email software.

Feb. 9, 2022

Great support. Plenty of detailed how-to tutorials on their site if you're unsure on how to do something, plus anything that isn't covered is quickly answered by their support team through the online chat. Integration with Shopify work's seamlessly. Cost of the plan isn't the cheapest out there, but pays for itself and then some.

Feb. 9, 2022

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

Feb. 8, 2022

I've been using this app for about 2 years now. I chose it because it was a more cost-effective option than Klayvio and because it integrates so well with Shopify. It makes it easy for me to maintain a consistent email marketing program, and deliverability has been excellent. Recently, I reached out to customer service to help me create a sunset sequence to clean my list of unengaged followers. It's unfortunate that a sunset workflow isn't already built in to the app, and I'll be honest - my first few attempts to get help from customer service were not great. But I persisted in asking questions and finally an agent named Kristina reached out to me and not only helped outline the workflow for me to copy, but created a Loom video to show me exactly how to do it. Now that's the meaning of customer service.

Feb. 7, 2022

I've been a client of Omnisend for years. I LOVE the design templates, very easy to navigate. I would definitely recommend. Rosie

Feb. 7, 2022

I used this app to help me generate sales by creating interesting email campaigns. This is my first time doing email marketing and this app made it simple.

Feb. 6, 2022

Very nice and easy app to use. I really enjoyed building my first email marketing campaign. Also, the team support was very helpful...

Feb. 4, 2022

Everything is working as excepted thus far. I had problems with my sender domain but Bassma, Nada, and the team made sure I wasn't left alone. Great customer support.

Feb. 4, 2022

I was somehow locked out of my account and was need of SUPER support. Melanie and the Omnisend team quickly addressed my issue and communicated with me through out the process.

Feb. 3, 2022

Thanks for Kamilia great support , offer me lots of great help.Ominised team is very great and can always help me improve my sales

Feb. 3, 2022

Great email marketing software, easy to use, has lots of premade templates for your email designs and campaigns. Their builder is pretty easy to use too.

Feb. 3, 2022

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

Feb. 2, 2022

Very easy to use. We were able to set up automations and forms very fast. Excellent support from Kamilia. :)

Feb. 1, 2022

11 Months of Omnisend (lol... I like to use apps for a long time before giving a review) - I tried Omnisend 3 years ago, then I left and then came back and still here after 11 months. To be honest, I was a bit annoyed when the price went up from $16US to $20US (quite a lot for Australian $). So I started looking elsewhere and then to my surprise I really began to APPRECIATE all that Omnisend provided even with the high cost. So here are my reasons for staying and my appreciation for this OUTSTANDING email marketing & pop up etc. As a small business owner, I value feedback and reviews and therefore, I like to give one where one is due. 1. Easy to navigate Dashboard with detailed campaigns, automation, forms, audience set up and amazing reporting (e.g. overview & activity) 2. I found support staff to be helpful and prompt to respond 3. Creative & easy to use templates for campaigns and automations 4. BE SURE to set up (FREE) and verify your DNS for SPF & DKIM so your campaigns and automations shows your business name. This really helps with deliverability. Shopify helped me with this bit but Omnisend have tips for set up for specific domains. 5. Delete unnecessary/ non subscribers in your list for effective delivery. Hope you find this helpful as I know how frustrating it is to find apps that really works, especially for a small business. PS - Omnisend , please add the SMS options for Australia.

Feb. 1, 2022

First impressions are nice!!!Let's see how it goes. Support is here and to the point. Impressed so far.

Feb. 1, 2022

Having used a cheaper, albeit prettier, email marketing system, I am now an Omnisend convert. Nothing compares to Omnisend functionality, and when you use it to its full potential, it really does pay for itself and more. I had a query on segmenting my audience based on the radio buttons checked on a form and they were very quick to respond and solved my issue. Take your time getting your templates right, so new campaigns are quick and easy to send out, and i really love the Split function on workflows!

Jan. 31, 2022

Love Omnisend, it's made it very easy to build beautiful email and follow up with my customers and generate repeat revenue with a high ROI. Kamilla from their support staff was very helpful in helping me analyze and improve my processes

Jan. 29, 2022

Adorei o Aplicativo Omnisend Email. Funciona perfeitamente para o que precisava, incluindo envios para clientes que não clicaram para receber news por algum motivo. O Aplicativo Omnisend Email é bem simples e fácil de usar, apenas arrastar e soltar para criar campanhas com belos layouts. Parabéns aos criadores, vale cada centavo :)