All reviews

Rating Breakdown

  • 5
    89% (5,262 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (203 ratings)
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5 / 5 Share

Jan. 29, 2022

super easy to use, just added to my shop. I cant wait to see how we grow with the app and its capabilities.

Using app

About 1 month

Total reviews

19

Average rating

4.7

5 / 5 Share

Feb. 14, 2022

Absolutely love it. Far better than Mailchimp or any others I've tried (and I've tried them all...) The app is super easy to use and navigate. The automation set up is intuitive and a breeze. The support is super responsive and A1. Highly recommend.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 29, 2022

I love that they are always working to improve the capabilities and the features to make designing campaigns easier. Luiz, Kamila, and Deniz are my go-to for any questions or when I want to request a new feature!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

I'm just getting started with the app and so far the customer support is outstanding. Thank you Support Team

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Omnisend is excellent for e-mail marketing, easy to use. Most importantly, its price plan is very cost-effective.

Using app

6 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Email marketing can be confusing with rules and automation and I had a hard time understanding the flow. However, Sarah had made a tremendous effort in making sure everything was smooth sailing and had walked us through a step by step process to make sure we had achieved the goal that we wanted. Huge shoutout to Sarah of Omnisend. Keep it up!

Using app

4 months

Total reviews

8

Average rating

4.9

5 / 5 Share

Jan. 27, 2022

Amazing and extremely useful application. Totally recommend because of the friendly interface and the way it works is smooth and nice

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Very fast responses to our multiple inquiries. Ally crushed it! Excited to see how much further we can go with just setting up Omnisend to work for us

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

I had to make a switch when Shopify & MailChimp got into a ridiculous argument over data privacy. That's when I discovered Omnisend: worth every single penny! Haven't had any issues, it's very user-friendly and their support has always been very quick and effective. I'd definitely recommend it.

Store

Eidon

Using app

Over 3 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Jan. 25, 2022

I am a current user of mailchimp, but probably not anymore, after discovering Omnisend! I have used also other tools that does the same work, but I truly impressed by Omnisend features and how it is smoothly integrated with Shopify!! I am getting the same ease of use when it comes to create campaigns, AB tests, along with other premium features.. all of this with a much reasonable pricing than other services on Shopify or outside Shopify.. I started using the app, imported all accounts in one place, so far so good, and highly recommend!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

I used this app to help me set up automatic emailing and forms. It is so helpful to a novice and the templates are brilliant

Store

Hampets

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Bin absolut begeistert! Bin lange hin und her zwischen Seguno und Omnisend und letztendlich mich für letzteren entschieden. Support 1A!

Using app

About 1 year

Total reviews

21

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Honestly, I have just experienced the best customer service ever! Kristina is a ROCKSTAR. She went above and beyond to help us fix an email domain issue. She was there with us step by step, communicating clearly all the way. Now I love Omnisend even more. Thank you for your amazing product and SERVICE.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

We've looked through a number of automation platforms and found Omnisend to be the perfect fit for us because of its segmentation and automation features and its reasonable pricing. Josh has been a great help with the introduction and onboarding as well.

Using app

15 minutes

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 23, 2022

Looks great, easy to navigate - had automations, forms and emails up and running in a day. Josh was excellent at explaining everything clearly - really impressed!

Using app

4 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 22, 2022

Im using omnisend for my Blenderfy official website. And im really impressed by all the features they offer in the basic plan. Since im a starting webshop company its perfect to start with. And their support is not only amazing and quick, but one of the best support i've ever had! These things made me write this review to say im a satisfied customer. Their responsiveness is insane. :-)

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 21, 2022

I have worked with several marketing automation platforms and found omnisend to be an excellent tool. It has everything an ecommerce needs but what I find most satisfying is the technical support that helps you to configure everything being in the free plan.

Store

Suimap

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2022

The whole Omnisend Team has been fantastic. We were up and running immediately and they helped us walk through all our existing workflows to make sure they were set up correctly. Now with ongoing support, we're working on augmenting our existing emails and creating new workflows. It's been a great switch for us!

Using app

12 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 20, 2022

Daryna was super helpful with helping me fix some of my segmentations and automations! I recently switched from another platform to Omnisend and I love the support team, they are always ready to help no matter what! Recommend this App! :)

Using app

About 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

March 7, 2022

The platform is a bit complex due to the millions of functionalities, so its handy that they have the best support ever over chat and email. They have a new design builder that is so much better than the previous, now the emails look fresh and it's easier to use.

Store

Dukier

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. You mentioned that the email builder could have more modern-looking design options, so I would be happy to walk you through the steps on how you can get it. The newest and modern templates can be found in our new email editor. First of all, you will need to access the new builder and then you will be able to access brand new email templates. Feel free to have a look at this article which has a step by step how to process - https://support.omnisend.com/en/articles/5344515-new-email-editor#h_f159af217a Thanks again for taking the time to leave this feedback! Justin