Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,880
chart
#122
All reviews
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Dec. 22, 2023
Melanie was very helpful with my new campaign!! She was very prompt and answered very quickly she was nice Also Dilara was amazing professional and fast
April 27, 2022
Switched from Klaviyo to Omnisend. Great pricing, supportive staff, all around we are having a smooth transition and I couldn't be happier!
June 21, 2022
EDIT: Omnisend fixed the tax issue with new email builder. Support is great and now everything works well for us. Omnisend's order confirmation customizable fields don't include product tax and this is a major problem with otherwise great app. According to Finnish law (probably in Sweden and Norway too) customer needs to be given following information about their purchase's price: price (without VAT) + VAT = total price. Omnisend can only present price (incl. VAT) and total price, but no VAT. They have offered a 'workaround' to write a message to the order confirmartions "Prices include VAT." This does not change the fact that the amount of tax is still missing. Because of this issue we get weekly phone calls and emails from customers and their accountants complaining about the receipt. Only thing we can do is to send them a manual receipt from Shopify. It is embarrasing and takes a lot of time. We have been able to create some great automations with Omnisend, but this is making us lose our minds and so far Omnisend has not been willing to implement the feature after multiple requests. Shopify provides this price tax information, so it would be easy for them to add.
Greetings and many thanks for your review! We recognize the critical nature of this feature and have already submitted a request to our Product team. Unfortunately, we are unable to provide you with an ETA at the moment; however, the request has been prioritized. Our customer service representative has already contacted you to provide additional information on the matter. Have a fantastic day!
April 22, 2022
I love omnisend. Endless support from real agents and the new updates have our emails looking great! Kristina helped me set up my welcome email workflow.
April 18, 2022
Thank you so much Daryna, Sanya and the team. I was just starting to use Omnisend and you really helped me get my emails in order. Amazing support.
April 14, 2022
Thank you for the help Diego; prompt answers when requested and resourceful knowledge. Really helped me to make the whole process easy and clear to understand.
April 13, 2022
Great support! Small technical issue with set-up and the support team helped to fix it within 10 mins.
April 12, 2022
I chose this app based on the remarkable reviews and additionally the easy to use tutorials provided, and couldn't be happier! As a new business owner the templates simplify creating emails which is such a time saver, and the overall experience using the app is seamless. When needed the support team is ALWAYS available, and always helps to follows up to ensure I've found the resources or solve I need - this level of support is super rare these days. Love Omnisend!
April 12, 2022
Absolutely love Omnisend. First and foremost, their integration with Shopify is seamless, which was the reason we started using them to begin with. Their world class customer service and fast response times are truly impressive; anytime questions arise, an Omnisend team member responds within minutes to lend and hand. The email editor is stellar and always being improved upon. I can't say enough about this company. Phenomenal integration, excellent functionality and incredible customer service are the reasons we use Omnisend for all our email marketing campaigns!
April 12, 2022
While the app is fantastic, what sets it apart from the rest of what we've tried/used is the customer service. Anytime I need a hand with anything whatsoever, someone to help is just minutes away. I also have an awesome rep, Danielle Heck, who helps us weekly with everything from a business overview, technical troubleshooting, new tips and tricks, features, etc. Hands down, great decision.
April 12, 2022
Kristina was awesome, patient, helpful and always in a good mood to set up my automated campaigns ;)
April 7, 2022
I used this app to help me to do a letter, I appreciate how Melanie involves and help to understand one important step. Thank you!
April 6, 2022
Beautiful email marketing software made easy for Shopify. Onnisend is a great team and offers outstanding support!
June 2, 2023
I have looked at the other apps but Omnisend is the easiest to use. Salma was amazing. She has solved my problem so quickly. She is very attentive and fast. Also very thoughtful. She has kept me informed with my request while she was working on it. Very good! I definitely recommend businesses who is thinking about using it. Great thank you
April 6, 2022
We wanted to try something entirely different with a customer segment. I am a novice and couldn't figure out how to get it done. I asked for help from Omnisend staff. Stefani, the guy who helped me, created a simple solution for getting it done AND to help me understand made me a video to show me each step of the way. Because of the video and his directions I didn't just know what to do but understood why I had to do each step making it so much easier. I am now a master of developing out of the norm segments all because of their help! If you can't find your solution use the Omnisend staff - fabulous! Absolutely recommend! Thank you, thank you, thank you! -Vickie
April 6, 2022
Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!
April 2, 2022
Super great app that develops and meet the requirements for the merchants of tomorrow. Great support team and Kristina is a star
April 2, 2022
Today I came with a lot of questions:) but Yuliia was very friendly and had a great knowledge so really earned the five stars
April 2, 2022
This app helped me send my first ever professional newsletter and couldnt have been more straight forward