All reviews

Rating Breakdown

  • 5
    89% (2,616 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,732)
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5 / 5 Share

June 22, 2022

Omnisend is my emailing provider and their Shopify app works really well. The customer service is quick and efficient.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2022

Anytime I have an issue or question I get a timely, effective and very polite response. On top of that they have a great product that is constantly evolving in the right direction.

Using app

9 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 22, 2022

I have been using the app for almost 2 years now. Omisend is easy to navigate and the support team is so helpful and efficient. Nikola has helped me with a few issues, and I am very impressed by the speedy replies. Definitely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

We started with the free version of Omnisend to create basic Welcome Automation, and abandoned cart messages. The service is very clear and the whole interface very user-friendly. We are planning to migrate to Omnisend for all our marketing campaigns. Especially that the support is very fast. Update after 3 months of use: The best app to boost our business and conversion. More over, they (Nikola, Diego & Kristina) are always fast to answer all our questions :)

Store

DROMFIT

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 17, 2022

This app is fantastic! It is super cheap and very intuitive. The customer service is bang on and extremely helpful 10/10 recommend!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 14, 2022

longtime user, it is a good system but the support has always been excellent. highly recommend omnisend

Using app

Over 1 year

Total reviews

14

Average rating

4.9

5 / 5 Share

June 7, 2023

Wonderful customer service support! Quick, effective and acurate. Thank you so much Daryna for the help :) Great App for MKT Costumers

Store

CEDRO

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 11, 2022

Thanks Nikola for your quick and accurate response , I got from this app what i want. Highly recommend.

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2022

Great and fast help from the support team, especially Daryna. Great app in general. Highly recommend.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 9, 2022

Great help and advise as always. Olesia did a great job in setting me up with videos etc and advise :)

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2022

Nikola from Omnisend helped in setting up an automation correctly when I knew there was an issue with it. Overall I've found Omnisend a very intuitive and easy to use email system, perfect for our emerging brand.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

Very helpful. Kristina & Olesia were great. I appreciate the quickness of their responses, as well as the helpful pics they supplied. edit: I've had to contact them many times & each time the assistance has been great. Today Maria helped me so much. I'm grateful.

Using app

Almost 4 years

Total reviews

3

Average rating

4.7

5 / 5 Share

June 8, 2022

Great app for email marketing with drag-and-drop builder and segmentation, everything you need is there. Great customer service too!

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 8, 2022

Vraiment une bonne application d'emailing pour l'ecommerce. Excellent service client peu importe le moment de la journée où on les contact. Ils répondent super rapidement et ne laissent pas tomber les fils de discussion, même entre les changements d'équipe. Merci Olesia pour tes réponses à l'instant! :) Est-ce qu'il y a des choses que je voudrais qu'ils améliore? Certainement, ils ne sont pas parfaits, mais ils sont très bons et proposent chaque mois des belles améliorations. Je suis confiant d'avoir fait le bon choix de passer chez eux.

Using app

4 months

Total reviews

8

Average rating

4.6

5 / 5 Share

June 7, 2022

I've been using this service for close to a year and am happy with it! It works well with my Shopify store. If you ever need support or have questions, they are very responsive and helpful. I would definitely recommend this service to Shopify stores looking to launch and manage e-mail and marketing campaigns.

Store

Cpise

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 7, 2022

Loved the quick response from Baarath. He didn't know the answer to our situation but made sure to escalate to a team member who did. He kept in touch until the issue was resolved. 100% Recommend. Thank you both Yuliia & Baarath!

Using app

Over 1 year

Total reviews

2

Average rating

3.5

5 / 5 Share

June 6, 2022

Have been using Omnisend as our email marketing platform for about a year...switched from MailChimp. Omnisend's software has been easy to use and their Customer service is excellent! They are pretty quick answering any questions we've has so far. So far, so good!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2022

Great product features, engaging templates, user friendly. automations are great. Quick adds help you put together emails very fast.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2022

Excellent app for abandonment emails and SMS sending. I can create SMS campaigns with ease and I find it extremely useful when it comes to sending "in stock notifications", even with my highly customized theme this app did the trick with hardly any code at all.

Using app

3 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 3, 2022

Very user friendly. I am not the best at this stuff but Omnisend made it very easy! Highly recommend.

Using app

3 months

Total reviews

5

Average rating

4.8