All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 31, 2022

We found it very easy to use Omnisend - mainly for email campaigns, automated marketing, and retention solutions. This app helped us increase sales and further established our website to where it is now. A small and simple addition to any website for big results. We highly recommend it!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2022

used for many times, highly recommended, all the staff are so professional and helpful, you will realised all you want here.

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 27, 2022

Multiplies your store's revenue quickly and simply. Stellar customer service - if there are issues, they will sit with you for however long it takes to fix the problem. In particular Kristina was very helpful. Fantastic app - multiplies your store's revenue with feature-rich email marketing.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2022

We made the switch to Omnisend for its transparent pricing, ease of use, and Shopify integration. Omnisend's team is top notch - Danielle checks in with my satisfaction often, answers all questions, and gives meaningful suggestions. Their team is constantly innovating and adding more features to support our growth.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

March 16, 2022

We've been using Omnisend for 2 years now. They are very responsive and the platform is great. Integrates very well with Shopify too. I recommend!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 16, 2022

Best app to work with when you want more control over the content & personalization of your emails. Very patient & helpful customer service, thank you Bassma.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2022

I've been with Omnisend for the past 5 years while everyone else was gushing over Klaviyo. We tried Klaviyo, and the email builder was so clunky and not intuitive at all, and the customer service was just decent. I have always resonated so much with Omnisend's interface and how intuitive it was, from the email builder and automation flows, managing multiple accounts, and more. I could tell they were going to be BIG one day. Even till today, their support has been incredible and personal. Couldn't recommend them more as a powerful email / sms / push notification platform.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

July 1, 2022

I really like this app, lots of templates to choose from & great automations. If you need customer support they are really helpful and knowledgeable. I like the live chat as you can get your questions answered immediately. Thank you Olesia for your help today :)

Using app

4 months

Total reviews

7

Average rating

4.7

5 / 5 Share

March 15, 2022

The app is easy to use, Also Kristina from Omnisend was such great help, in less than 2 hours my issue was resolved!! Highly recommended

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

March 14, 2022

Omnisend is a great app for email marketing. Easy and intuitive to use, it offers all the functuionalities we need. Customer service is available 24/7 and always helpful.

Using app

Over 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

March 14, 2022

I was looking for this. Easy to use, great design template and amazing feathers for email marketing.

Using app

About 4 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

March 11, 2022

Great app, great options for different automations.. honestly, much better solutions what shopify offers itself. Generated nice additional revenue since we installed it two month ago. Support also for multi language emails and automations, auto segment creations, auto tagging.. u name it they got it. Recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

OMG!!! I AM IN LOVE!! Such a great APP! just created my first campaign and hopefully Start getting sales!!! Customer Service is TOP NOTCH!! They responded right away!!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

05/22/2023 I had another positive support experience with Diego! A true professional and educator. 01/15/23 I had a concern about automation using the old email builder and what I needed to do as far as transferring to the new email builder, Diego did a great job of the show and tell and explaining how to make the transition. Again, I'm happy I chose Omnisend instead of another company. 09/26/2022 Update: Another awesome experience with support today. I was having a hard time understanding how to increase the number of automation flows without spamming. Diego had a lot of patience and helped me understand how to set the flows up without causing issues. Thanks, Diego! 06/29/2022 Update: Had the pleasure of working with Bassma today. I was having a hard time understanding the methodology of multiple automation flows and Bassma did an excellent job of explaining it. Once again, I was happy to have chosen Omnisend. 05/25/2022 Update: Once again I was paired with two great team members (Kristina and Baarath) who helped guide me through the process. I am so glad we chose Omnisend! Mike After realizing I had not written a review about my experiences with Omnisend since signing on, I felt compelled to do so today. After spending the better part of a month reading all the reviews, articles, and whatever else I could get my hands on. The decision was made to go with Omnisend about two years ago. While other platforms at the time may have had shinier objects to offer, the professionalism this team exhibited is second to none. I am a little older than most (60+) and have been in retail (brick and mortar) all of my life, so I look for things most do not. Each feature this group rolls out is organized, well thought out, and in the customer's best interest. Omnisend has figured out what most will never will. The secret of success is not expecting your customers to cater to you but to them! No, customers are not always right, but they are a necessary evil for survival. I wish I could remember everyone's name that has helped me get over all of the obstacles I put them through over the last two years; Kristina was my angel for this day; thank you, Kristina, for making me feel like a VIP (Very Important Person) today!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 9, 2022

I use Omnisend a lot for our marketing. The functionality allows us to be innovative with our customers; existing and new. Sometimes, we run into difficulties integrating promotions. The support from Omnisend is by far the best on Shopify. They are quicker than any other app (including Shopify), they are accurate and they don't give up until you are happy. We would find it very difficult to operate without them. Thank you.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2022

Love Omnisend! It's easy to use and makes very pretty emails. It's also cheaper than the other email apps.

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

March 8, 2022

I stumbled upon a few issue to set up the form and also certain technical issue that cause the form to look off, but upon the writing in to the support, they walked me through on the setup and when I had issue with the formatting, the support team, in this case the Bassma, has been very supportive in resolving the issue. Happy to be their customer knowing the support there to help resolving all the issues.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2022

Spent some time looking around the app, then took the free version. This is a powerful app not only for its functionality like automations and forms, but the analytics are fantastic. Like my marketing manager says, all we have to do is think what we want and there is a way to create it in OmniSend along with the analytics. The customer and tech support has been timely and helpful, which is very appreciated. Needless to say, we stepped up and are subscribing. If you want fast and engaged support for a powerful e-commerce multi-channel marketing app WITH great analytics, get this is app NOW.

Using app

9 days

Total reviews

7

Average rating

5.0

5 / 5 Share

March 3, 2022

Omnisend une équipe sérieuse et compétente... je l'utilise sur mes 3 boutiques et j'en suis très content de leurs services. Merci

Using app

4 months

Total reviews

5

Average rating

4.4

5 / 5 Share

March 3, 2022

It is easy to use and it also help us reach more customers and boost the sales. BTW, the help center always helps us solve the problem patiently and efficiently. Thank you so much!

Using app

About 1 year

Total reviews

4

Average rating

4.8