All reviews

Rating Breakdown

  • 5
    89% (2,571 ratings)
  • 4
    4% (128 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (27 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

Feb. 4, 2022

I was somehow locked out of my account and was need of SUPER support. Melanie and the Omnisend team quickly addressed my issue and communicated with me through out the process.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Omnisend support team is AMAZING! It's like you have some of their people working on your project. Last night a had a chat communication with Kristina and she provided so much energy and willingness to make our idea realise that we're amazed. Thank you !

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 3, 2022

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 2, 2022

Very easy to use. We were able to set up automations and forms very fast. Excellent support from Kamilia. :)

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

SO FAR EVERYTHING HAS BEEN TO EASY! I LOVE IT AND CANT WAIT TO SEE WHAT RESULTS I GET FROM THE APP!!!

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

First impressions are nice!!!Let's see how it goes. Support is here and to the point. Impressed so far.

Using app

23 days

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Having used a cheaper, albeit prettier, email marketing system, I am now an Omnisend convert. Nothing compares to Omnisend functionality, and when you use it to its full potential, it really does pay for itself and more. I had a query on segmenting my audience based on the radio buttons checked on a form and they were very quick to respond and solved my issue. Take your time getting your templates right, so new campaigns are quick and easy to send out, and i really love the Split function on workflows!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Adorei o Aplicativo Omnisend Email. Funciona perfeitamente para o que precisava, incluindo envios para clientes que não clicaram para receber news por algum motivo. O Aplicativo Omnisend Email é bem simples e fácil de usar, apenas arrastar e soltar para criar campanhas com belos layouts. Parabéns aos criadores, vale cada centavo :)

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

super easy to use, just added to my shop. I cant wait to see how we grow with the app and its capabilities.

Using app

About 1 month

Total reviews

23

Average rating

4.7

5 / 5 Share

Feb. 14, 2022

Absolutely love it. Far better than Mailchimp or any others I've tried (and I've tried them all...) The app is super easy to use and navigate. The automation set up is intuitive and a breeze. The support is super responsive and A1. Highly recommend.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

I'm just getting started with the app and so far the customer support is outstanding. Thank you Support Team

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Very fast responses to our multiple inquiries. Ally crushed it! Excited to see how much further we can go with just setting up Omnisend to work for us

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

I had to make a switch when Shopify & MailChimp got into a ridiculous argument over data privacy. That's when I discovered Omnisend: worth every single penny! Haven't had any issues, it's very user-friendly and their support has always been very quick and effective. I'd definitely recommend it.

Store

Eidon

Using app

Over 2 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Jan. 25, 2022

I am a current user of mailchimp, but probably not anymore, after discovering Omnisend! I have used also other tools that does the same work, but I truly impressed by Omnisend features and how it is smoothly integrated with Shopify!! I am getting the same ease of use when it comes to create campaigns, AB tests, along with other premium features.. all of this with a much reasonable pricing than other services on Shopify or outside Shopify.. I started using the app, imported all accounts in one place, so far so good, and highly recommend!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Bin absolut begeistert! Bin lange hin und her zwischen Seguno und Omnisend und letztendlich mich für letzteren entschieden. Support 1A!

Using app

3 days

Total reviews

27

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Honestly, I have just experienced the best customer service ever! Kristina is a ROCKSTAR. She went above and beyond to help us fix an email domain issue. She was there with us step by step, communicating clearly all the way. Now I love Omnisend even more. Thank you for your amazing product and SERVICE.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

We've looked through a number of automation platforms and found Omnisend to be the perfect fit for us because of its segmentation and automation features and its reasonable pricing. Josh has been a great help with the introduction and onboarding as well.

Using app

15 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your thoughtful review. We’re glad to hear Omnisend’s segmentation and automation capabilities, along with our pricing, made us the right choice for your business. Josh will be pleased to know his support made your onboarding experience a smooth one. We’re excited to support your growth ahead.

5 / 5 Share

Jan. 23, 2022

Looks great, easy to navigate - had automations, forms and emails up and running in a day. Josh was excellent at explaining everything clearly - really impressed!

Using app

4 days

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for the great feedback! We’re glad to hear that getting started with automations, forms, and emails was quick and seamless. We’ll pass your kind words along to Josh — he’s dedicated to making every setup experience as clear and helpful as possible. Here’s to continued success ahead.

5 / 5 Share

Sept. 16, 2025

The platform is a bit complex due to its millions of features, so it's very useful that they offer excellent technical support via chat and email. They have a new design generator that is much better than the previous one, and emails now have a fresh new look and are easier to use. They add new features every day and are improving a lot. It's well worth it.

Store

Dukier

Using app

Over 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your thoughtful feedback! With so many features packed in, we know the learning curve can be a bit steep — that’s why our support team is always ready to help out (and thrilled to hear they’re hitting the mark!). We’re especially glad the new design generator is making your emails shine. Continuous improvement is our mantra, and it means the world to know it’s making a difference for you.

5 / 5 Share

Jan. 19, 2022

Excellent for e-mail marketing, very easy to use. Excellent customer service, willing to help you and solve any matter you may have. I absolutely recommend it!

Using app

5 months

Total reviews

2

Average rating

5.0