Omnisend Email Marketing & SMS

March 16, 2022

Best app to work with when you want more control over the content & personalization of your emails. Very patient & helpful customer service, thank you Bassma.

March 15, 2022

I've been with Omnisend for the past 5 years while everyone else was gushing over Klaviyo. We tried Klaviyo, and the email builder was so clunky and not intuitive at all, and the customer service was just decent. I have always resonated so much with Omnisend's interface and how intuitive it was, from the email builder and automation flows, managing multiple accounts, and more. I could tell they were going to be BIG one day. Even till today, their support has been incredible and personal. Couldn't recommend them more as a powerful email / sms / push notification platform.

July 1, 2022

I really like this app, lots of templates to choose from & great automations. If you need customer support they are really helpful and knowledgeable. I like the live chat as you can get your questions answered immediately. Thank you Olesia for your help today :)

March 15, 2022

The app is easy to use, Also Kristina from Omnisend was such great help, in less than 2 hours my issue was resolved!! Highly recommended

March 14, 2022

Omnisend is a great app for email marketing. Easy and intuitive to use, it offers all the functuionalities we need. Customer service is available 24/7 and always helpful.

March 14, 2022

I was looking for this. Easy to use, great design template and amazing feathers for email marketing.

March 11, 2022

Great app, great options for different automations.. honestly, much better solutions what shopify offers itself. Generated nice additional revenue since we installed it two month ago. Support also for multi language emails and automations, auto segment creations, auto tagging.. u name it they got it. Recommend!

March 11, 2022

OMG!!! I AM IN LOVE!! Such a great APP! just created my first campaign and hopefully Start getting sales!!! Customer Service is TOP NOTCH!! They responded right away!!

May 22, 2023

05/22/2023 I had another positive support experience with Diego! A true professional and educator. 01/15/23 I had a concern about automation using the old email builder and what I needed to do as far as transferring to the new email builder, Diego did a great job of the show and tell and explaining how to make the transition. Again, I'm happy I chose Omnisend instead of another company. 09/26/2022 Update: Another awesome experience with support today. I was having a hard time understanding how to increase the number of automation flows without spamming. Diego had a lot of patience and helped me understand how to set the flows up without causing issues. Thanks, Diego! 06/29/2022 Update: Had the pleasure of working with Bassma today. I was having a hard time understanding the methodology of multiple automation flows and Bassma did an excellent job of explaining it. Once again, I was happy to have chosen Omnisend. 05/25/2022 Update: Once again I was paired with two great team members (Kristina and Baarath) who helped guide me through the process. I am so glad we chose Omnisend! Mike After realizing I had not written a review about my experiences with Omnisend since signing on, I felt compelled to do so today. After spending the better part of a month reading all the reviews, articles, and whatever else I could get my hands on. The decision was made to go with Omnisend about two years ago. While other platforms at the time may have had shinier objects to offer, the professionalism this team exhibited is second to none. I am a little older than most (60+) and have been in retail (brick and mortar) all of my life, so I look for things most do not. Each feature this group rolls out is organized, well thought out, and in the customer's best interest. Omnisend has figured out what most will never will. The secret of success is not expecting your customers to cater to you but to them! No, customers are not always right, but they are a necessary evil for survival. I wish I could remember everyone's name that has helped me get over all of the obstacles I put them through over the last two years; Kristina was my angel for this day; thank you, Kristina, for making me feel like a VIP (Very Important Person) today!

March 9, 2022

I use Omnisend a lot for our marketing. The functionality allows us to be innovative with our customers; existing and new. Sometimes, we run into difficulties integrating promotions. The support from Omnisend is by far the best on Shopify. They are quicker than any other app (including Shopify), they are accurate and they don't give up until you are happy. We would find it very difficult to operate without them. Thank you.

March 8, 2022

Love Omnisend! It's easy to use and makes very pretty emails. It's also cheaper than the other email apps.

March 8, 2022

I stumbled upon a few issue to set up the form and also certain technical issue that cause the form to look off, but upon the writing in to the support, they walked me through on the setup and when I had issue with the formatting, the support team, in this case the Bassma, has been very supportive in resolving the issue. Happy to be their customer knowing the support there to help resolving all the issues.

March 5, 2022

Spent some time looking around the app, then took the free version. This is a powerful app not only for its functionality like automations and forms, but the analytics are fantastic. Like my marketing manager says, all we have to do is think what we want and there is a way to create it in OmniSend along with the analytics. The customer and tech support has been timely and helpful, which is very appreciated. Needless to say, we stepped up and are subscribing. If you want fast and engaged support for a powerful e-commerce multi-channel marketing app WITH great analytics, get this is app NOW.

March 3, 2022

Omnisend une équipe sérieuse et compétente... je l'utilise sur mes 3 boutiques et j'en suis très content de leurs services. Merci

March 3, 2022

It is easy to use and it also help us reach more customers and boost the sales. BTW, the help center always helps us solve the problem patiently and efficiently. Thank you so much!

March 1, 2022

Absolutely loving this app. I have had it for a week and have set up workflows really easily and found the options for segmentation far more advanced than the platform I used before. The interface is easy to use, I have had a quick response to any help queries from support. The team show the new functionality they have in the pipeline which is really helpful and already I can see upcoming functionality I can't wait to use! Just launched my first campaign, not too painful, the drag and drop is pretty straightforward.

Feb. 26, 2022

I found this app easy to use. They had great tutorial videos which were easy to follow. I would recommend it to anyone starting out.

Feb. 26, 2022

I found this app easy to use. They had great tutorial videos which were easy to follow. I would recommend it to anyone starting out.

Feb. 24, 2022

I used this app to help me with my email marketing. They have a simple builder and nice templates to build a good email. The support is also excellent and Bassma really went out of her way to follow up on my queries.

Feb. 23, 2022

Amazing customer service! Kristina was so helpful in explaining an error that occurred with my account and quickly corrected it. Love this app!