All reviews

Rating Breakdown

  • 5
    89% (2,616 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,732)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 17, 2022

Easy to use and good service. Especially Kristina helped me fast and with patience :) I recommend Omnisend if you have a business!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

I love Omnisend. I find it very user friendly (knowing of course there is always a learning curve when you try something new though)...and their customer service is amazing. I have two companies and have used Omni for my main one for a while now....my developer for my other one tried to get me to use Mailchimp ....it was awful in comparison and I quickly switched. I much prefer Omnisend and highly recommend it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

I really loved to use this App, it is very user friendly, very oriented to make our life easier avoiding the struggle understating the tools (Love the User Interface and User experience), very straight forward without spending so much time trying to understand all the logic behind, something to help you do it quick and effective without losing half of your day! Thanks Diego for your support yesterday, it was so quick and effective!

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

We have worked with Omnisend since we started our online store. In an effort for continuous improvement, I was shopping around to see what the competitors offered and still found that Omnisend was *probably* the best choice. However, I had a few questions and reached out to support and DARYNA was outstanding. She answered quickly and with the exact information that I was looking for. I have not had an experience this great with any other customer service rep in a long time, if ever! Absolutely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

I'm loving the new update. It makes it super easy to create email campaigns. I am going to recommend all my entrepreneur friends to use.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

Awesome service and a really great platform! Look forward to getting our account fully set up and automations underway! Super quick interface also!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

I recently switched to Omnisend - this is a powerful tool and the support team is extremely helpful (even when starting with a free account). I had some more advanced segmentation to create and the support agent Sarah stayed with me offering suggestions and checking my work to ensure it was set up right. This tool can do far more than most of the CMS/Email Marketing apps on Shopify. If they keep up this level of service and great functionality, they'll own the market in no time!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

We love Omnisend. There were so many options to choose from and omnisend seemed to meet our needs perfectly. We are a small coffee roaster that rather be roasting than sending countless emails and subscriber notices. This tool changed how we reach our customers. Our first campaign brought in a 65% conversion to sale. Still learning how to use Omnisend to it's fullest capacity, but right now we love it!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Great app and fantastic customer service! We had to send a update about Covid measures in our clinics, which triggered an error in the Omnisend system (they have a list of trigger words in their system to adhere to certain email system standards). Anyway, I contacted support and they reviewed my recent campaign and reverted my account to the normal state. Thank you so much again Omnisend for the speedy help!

Using app

Over 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

My account was stopped because of too many bounced letters, and then I found their customer service staff, the service was very good and timely, and helped me solve the problem quickly

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 2, 2022

So far I am having fun with this app. It seems to so everything I am looking for. Really love the Academy. The instructions are easy to follow. Only recommendation is update the the video images to match the new design as some of the links looks different.

Using app

9 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 27, 2021

It's easy and makes smooth nice emails. I have used several other solutions, but this is the best one so far... Let's see if it continues

Store

Walwet

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 26, 2021

Best support! Very fast, and cheaper than Klaviyo! Lots of features too. Mostly 5 stars because support can always fix your issues!

Using app

About 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

Dec. 23, 2021

This is the third email app I have tried, I'm not a technical person and was getting frustrated until I download this... so far it's way better than the others. Putting together my first automated campaign was a breeze and it worked great with my existing contact form. When I had a question, Ivanna from customer service got back to me right away and was super helpful.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2021

Very easy to create email campaigns !! First time user with a small business. Easy to use layouts and editors

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2021

I have just started using this app in connection with shopify and was amazed about how easy it was to create our first email marketing campaign. We'll see how it performs from now on, but we started on the right foot.

Using app

40 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2021

I'm just getting started and am finding the people at Omnisend to be very helpful. The program is good to work with

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2021

Great app. Been using this on other webshops as well with great success! Let's you easily build email campaings in a few minutes to reach out to your customer base. Paid plans are accessible and reasonable

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 11, 2021

I love Omnisend. The support is fast and knowledgeable. The app is superior in my opinion to the others that I have used. I have used HubSpots integration (meh!), ActiveCampaign and Klayvio. While Active and Klayvio are really good I feel that Omnisend is far better than Active and much more intuitive than Klayvio.

Using app

3 months

Total reviews

9

Average rating

5.0

Developer Reply

Hey, there. Thank you so much for taking the time and sharing this fantastic review! We are so happy to hear our app has been easy to use and working for you. We also really appreciate the kind words about our Support team, we are always more than happy to help out our merchants as best as we can. Should you have any questions, please feel free to reach out anytime! Justin

5 / 5 Share

Dec. 10, 2021

We've been working with Omnisend for a couple of years now. The app is fairly intuitive and easy to set up automation and campaigns. Any time we have had questions or issues the response from the team has been prompt and thorough...they have either sorted any issue or explained how we can accomplish whatever it is we are asking.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there. Thank you so much for the fantastic review and for sharing this feedback. We are so happy to hear that Omnisend is benefiting your business and that you loved your experience with our Support team. Please feel free to reach out anytime - we’re here if you need anything. Thanks again! Justin