Omnisend Email Marketing & SMS

Jan. 3, 2019

It wont let me send emails due to having a hotmail account. It keeps telling me i need to get a new account which isnt going to happen

Nov. 1, 2019

I thought this was a great app, I spent so much time creating my campaigns only to have the price raised every month. Don’t use this app or waste your time it’s a rip off and they increase the price each month. When I first signed up I agreed to $29 a month then the following month they raise the price to $40 without my knowledge after that they raised it to $60. I didn’t add any more emails or do nothing different to have these price hikes then they tell you oh we’ve added new features that’s why we raised the price. No thank you save your time and money. They also will have you create a positive review the first week then raise the price on you so don’t follow these reviews that’s only one day of service, I had a five star review before this post so it’s all propaganda. Read the one star reviews first this company is a scam. After they promised me $30 a month for a year they raised my price to $78

Dec. 18, 2018

They Have a ridiculous payment cancellation method, after uninstalling the app you have take days to cancel the contract and credit card billing.

Nov. 25, 2018

Works fine until they randomly suspend your account without letting you know that it was suspended or why. There is a contact support button in two locations that doesn't work. Hours and hours of work just down the drain.

Oct. 14, 2018

I signed up, spent a couple hours designing a really cool email to our customers, was so excited about launching it to only to have our account suspended. They are asking me to clean up my customer email list. It was even mentioned that emails over a year old need to be removed because they could potentially be unmonitored addresses or possible emails that were not opted-in by the customer. So right off the bat they are accusing me of being a Spammer. This is rubbish because our list is from customer who either signed up in our store or online to receive updates, coupons, and so forth from us. After reading the lower rated reviews I see that I am not the only one that encountered this.

Sept. 16, 2018

Hooray! All emails straight to Junk/spam. Other than that, the layouts to choose from are very basic, absolutely no customization, looks very tacky and unprofessional. Could of done a better job myself in half the time. Will be uninstalling app before free trial ends.

Jan. 23, 2019

Extremley poor support. Would avoid using as they create a lot of unnecessary work. Block your mailing list if you have any inactive contacts in it.

Aug. 22, 2018

The last 3 months my cost has gone from $63 to $160 and now $266. The last month, they upgraded me to PRO without me asking anything so that I would pay $266 instead of $105. I never had the need for a PRO plan ! These are absolutely dishonest methods. They took advantage of me thinking I would not pay attention and stole my money. I asked for . a refund and they basically refused !

Aug. 17, 2018

charged me 10 usd at first month, and 105 usd at second month , unbelievable

July 11, 2018

Waste of time compared to Mailchimp. I was able to use Mailchimp right away. I could not do this here.

May 28, 2018

so nice . we fell so happy . thanks

May 17, 2018

This was a bait and switch for me. The details talk about being an all in one email platform but thats not true. If you want to send an informational email, you can't, if you want to send a thank you email, you can't, if you want to include only a video, you can't. This app requires me to include a product in every email that I send. When I asked for help I was rudely informed that this platform is meant for businesses with more products than I have. It really turned me off and made me feel like a second rate business owner. Their customer services handled this really poorly.

May 4, 2018

Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.

April 28, 2018

Wasted 4 hours of our time creating a campaign to only know that our account had been suspended and we can not send the email to our subscribers. We chatted with their team and were told we needed to check on the subscribers and see who is old and who is inactive? Really? We followed their magical and so-smart technique of filtering who is old and inactive and that gave us 90% of our subscriber are old and inactive!!!! Our site hasn't even been one year but the emails we have been collecting are old and inactive. So stupid!!!

Nov. 29, 2019

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself. However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue. Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status. Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it. UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff. So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems. UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

April 28, 2018

It was ok easy to use but when i signed up i was paying $10 a month come to find out i was being charged $30 and had no idea it just charges you more the more subscribers you get and i didnt realise didnt like that they just change the amount EDIT: from 2 star to 1 . ok so i gave it another chance it offered me a year at $15 a month and every month it increased AGAIN but this time i found 2,000 subscribers on my list from a weird email @ru ? seriously 2,000 of them its like they added all these fake emails to my list to up my price tier to get me back near $30 a month i don't trust this app at all now. They say they didnt add anything to my account but there's 2,000 emails [email protected] [email protected] and now my gmail is full of spam emails from these addresses i am so pissed. buyer beware! and i NEVER leave bad reviews but i am so upset about this

Dec. 8, 2017

The worst service ever! Since the transition from Soundest to Omnisend they are charging my credit card for the premium service, but actually they are not giving me the benefits what I'm paying for. This situation is unacceptable and I was paying the last two months for nothing! I just want my money back! And hope that anybody else is experiencing this problem.

Nov. 22, 2017

Buyer beware!!! Product is good but pricey AND you can only cancel your subscription via their live chat which they rarely support or have anyone on. I've tried to cancel our subscription several times over their live chat (as they require it that way) but they've never responded. Now we have to refute the charges with my credit card company.

Nov. 20, 2017

Its not free. I paid $150.00 and was not able to send my newsletter as they requested I clean up my email list of which all emails were from subscribers from my website.

Nov. 15, 2017

They should change there ad here its says 15,000 free emails but that its not true its 2,000 emails on a list, and sometimes it says you have reached your quote for the month and i haven't even sent one. You also can not pick and add things to your email unless you have the over priced paid version.