Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,881
chart
#114
All reviews
Review RSS Feed
March 27, 2021
Most ethical and professional company in email business in market. one of the best customer centric company i have come across in past 10 years. I have been omnisend customer since past 4 years and they have lived upto their reputation. i would like to specially thank Will who would try every possible way to help us find the right kind of solution. People like him make big companies shine! thanks for being awesome.
June 17, 2020
LA meilleure application de marketing par e-mail !! Je recommande à 10 000 % , il y a nombreuses fonctionnalités. Nombreux modèles d'email, nombreuses campagnes, bref tout est parfait Je suis à l'essai gratuit pour le moment et viens d'envoyer ma première campagne.
Using app
2 days
Total reviews
7
Average rating
4.1
June 15, 2020
Fully featured mailer. Tech support was prompt and helpful. Even though i'm still learning the application, but I am confident this e-mailer would perform. I wish it has more customization for designers though.
June 14, 2020
Very good tools. Very user friendly and many useful features. I used it for send newsletter and automation marketing. So easy.
June 12, 2020
Really easy to use interface and some great connectivity with Shopify ... Particularly like the unique code customer discounts. Was using MailChimp - this is so much better
June 25, 2020
**Update 06/25/2020 -- 5 star** After placing the review up and talking directly to support, my issue was resolved. Happy to see that they helped and hope in the future for better operations moving forward. **Original review below -- 1 star** I am quite frustrated as a new user to this app. We had a very old mailing list that was filled with a bunch of emails that were registered clearly by bad actors ([email protected] etc) so we ended up failing the criteria to send out our first campaign. This campaign is really important for us to get out right now because of the deal for Father's Day. We understand it was our fault for the fail so we took the necessary actions they told us we needed to do to get the campaign flagged as correct. Once you fix the problem, your feed "must be submitted" to support for them to I guess manually review?! Okay, that's fine I guess since we made the mistake. The automated message for the review says they will "get back to you within 24 hours". We are now going on 26 hours and no change! We cannot wait much longer to send the campaign because the deal will end in just a few days. I am beyond annoyed there is no way to talk to support about this because they don't provide any means to chat with support if problems arise. They have taken my money for the month. I have spent the $60+ it took to cleanse my feed. And I am still being penalized. Outrageous. Especially when it only took an automated process to flag my feed as bad. But it doesn't take an automated process to flag my feed back as good?
We feel terrible that we failed to resolve your issue within the promised 24 hours. Customer support is our top priority and we aim to give 100% of our efforts to help our clients. We are happy to hear that the issue was resolved eventually and we will do our best to prove that Omnisend is a great choice. All relevant teams are informed about the situation and we promise improvements in the near future :)
June 9, 2020
Great app and excellent support, very happy with making the shift from Mailchimp. Thanks guys for your help!
June 8, 2020
This software helps me effectively contact lost customers and improve my marketing capabilities. I like it very much. Great app.
June 7, 2020
I started using app yesterday and I'm loving it! super easy to use and it provides all the tools in case you get stuck. highly recommend!
June 4, 2020
This is by far the best and easiest email marketing app I have used. The templates are really good and easy to edit. For someone like me, who is not to tech savvy. This was really easy and simple. I can't recommend it enough.
June 4, 2020
I love the beautiful templates and how easy it is to import contacts. I'm now waiting to see how it performs after creating my first campaign!
June 3, 2020
Evaluated a lot of other providers and Omni hasn't let us down. My favorite email system I've used to date and it plays nicely with Shopify.
May 31, 2020
I installed the basic version of the app and I must say that it works very well, it is very well structured and easy to use, I could give 6 stars for assistance, it is very timely and efficient, it is an app that I recommend
May 30, 2020
Easy to use good explanations. I have tried other apps but this one is definitely better for me. For sure will recommend it to friends.
May 26, 2020
The great app for me. At the moment it provides for me with all necessary e-mail marketing. I recomend!
May 25, 2020
Easy to use layouts, great editing tools and seamless options to send to recent buyers make this a go to for email marketing.
May 25, 2020
Top Newsletter Tool in Zusammenarbeit mit Shopify. Habe viele getestet und bin zu dem Entschluss gekommen, dass dies das Beste ist!
May 23, 2020
I was struggling with Mailchimp and someone recommended Omnisend . It was the best choice! Thank you
May 23, 2020
amaaazing , work love it , it will def boost the sales by creating all this campaings and sending sms c
May 25, 2020
Great app and good customer support, I had some issue at start but they sorted the issue very quickly.
Hey, your account is active and running smoothly. Temporary pauses can happen when the store is not fully integrated, or if the campaign contains external links not leading to your store. Don't worry, our support representative is reaching out with recommendations to prevent this from happening in the future.