OrderMate ‑ Delivery & Pickup for Shopify

OrderMate ‑ Delivery & Pickup

Show ETA-EDD + date picker for local delivery and store...
Rating
4.5
Feedback
125
Reviews
Chart
#4,124
Shopify

All reviews

5 / 5 Share
May 26, 2023

Great customer support. I thought no one would answer this late at night. The app works just fine.

Store Using app Total reviews Average rating
Pivonka Flores About 1 hour 1 5.0
Developer Reply

Thank you for the positive review! We're delighted to hear that our customer support was great, even during late hours. We strive to be available for our customers whenever they need assistance. It's wonderful to know that the app is working fine for you. If you have any further questions or need support, please feel free to reach out. We're here to help!

2 / 5 Share
April 20, 2023

While the app is usable, it lacks certain features. For example we offer multiple shipping options and only need the app to work for one method of shipping. We also need the date and time slot picking to be mandatory because otherwise customers can bypass selecting the time slot. To be able to do both, we just needed the time slot picker to have an additional option that can be picked by those who do not need to pick a time. That way everyone can only checkout once they pick a time, whether it is for those requiring the time slot or not. We tried to suggest this and a few more to the developers but for every suggestion, the answer is no, can't do. It's like they have no interest to improve the app at all. Oh well, once we find a better app we shall not be continuing with this. The two stars is for the frustration that came from trying to give you guys feedback.

Store Using app Total reviews Average rating
Vegan District Malaysia 3 months 5 2.8
Developer Reply

Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with the app's features. We understand your need for specific shipping options and the mandatory date and time slot picking. To address this issue, we have a solution for you. We can disable the "checkout" button until the customer selects the date and time. This ensures that customers cannot bypass the selection process. If you would like to implement this solution, please contact our support team at [email protected]. They will provide you with the necessary code to disable the checkout button until the date and time are chosen. Once again, we apologize for any frustration caused, and we appreciate your feedback. Please reach out to our support team, and they will assist you further.

5 / 5 Share
April 15, 2023

Great app! This app helped us a lot! The support is amazing, they helped us several times. Thank you Apposonrent

Store Using app Total reviews Average rating
Brotkost About 2 years 1 5.0
Developer Reply

Thank you for the wonderful review! We're nice to hear that our app has been great and helpful for you. We're glad that our support team has provided amazing assistance whenever you needed it. Your appreciation means a lot to us. If you have any further questions or need any more help, please feel free to reach out.

5 / 5 Share
March 28, 2023

Ótimo suporte! E sempre muito rápido e atencioso. Uso o app a mais de 2 anos e sempre corresponde a expectativa

Store Using app Total reviews Average rating
SuperMart.japan 12 months 1 5.0
Developer Reply

Thank you 🙏🏻 so much for taking the time to share your thoughts about the app. 🥰😍 Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

4 / 5 Share
March 7, 2023

We're using this app for a month. It's working really smooth, and if there is issue means the support team helps us to give a better solution for it. Thanks.

Store Using app Total reviews Average rating
Tiles Universe 29 days 3 4.7
Developer Reply

Thank you 🙏🏻 so much for taking the time to share your thoughts about the app. 🥰😍 Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

4 / 5 Share
March 3, 2023

Bardzo pomocna aplikacja w dostawach na wyznaczoną godzinę. Działa w 95% bez zarzutu. Brakuje mi możliwości dodania informacji o przedziale czasowym dostawy w tworzonym zamówieniu przez pracownika sklepu podczas przyjmowania zamówienia przez telefon w tzw. draft orders.

Store Using app Total reviews Average rating
Warsaw balloonmakers Over 3 years 2 2.5
Developer Reply

Hello, Here is the solution for how you can add delivery to the manually created orders. ➝ Please go to the Order Listing page from the app manus. ➝ Change the tab to All orders and click on the Edit button right to the order in which you want to add delivery. https://prnt.sc/LVx3qKQkSUO7 ➝ Please reach out to our support using the below email for any help regarding the app. They will help you with your all queries. [email protected]

5 / 5 Share
Dec. 9, 2022

I was facing an issue with the app and with an email sent to the team, they managed to resolve it swiftly and this request of mine was attended to real fast. Appreciate the help!

Store Using app Total reviews Average rating
Sugartree Gelato Over 1 year 1 5.0
Developer Reply

Thank you for the feedback! We swiftly resolved the app issue you faced and attended to your request promptly. We appreciate your recognition and are here to help whenever needed.

5 / 5 Share
March 20, 2023

This app is so great, and we have been using it since we opened our local delivery website. We had some issues, but the support team replied so fast and resolved the issues as soon as possible, which made this app even better.

Store Using app Total reviews Average rating
H Mart Manhattan Delivery Over 2 years 1 5.0
Developer Reply

Thank you very much for your review!🥰 😘

5 / 5 Share
Oct. 14, 2022

Gebruik deze app nou een langere periode. Elke keer als er iets is wordt ik ook snel en correct geholpen via de chat.

Store Using app Total reviews Average rating
Bakkerij en lunchroom Uniek About 1 year 1 5.0
Developer Reply

Thank you very much for your review!

4 / 5 Share
Sept. 6, 2022

Usamos esta aplicación para que nuestros clientes puedan agendar la fecha y hora en que necesitan recibir sus pedidos! Tiene algunos detalles q son mejorables, pero cumple

Store Using app Total reviews Average rating
UpGlobos.cl About 1 year 1 4.0
Developer Reply

Thank you for your feedback! 😊

5 / 5 Share
July 25, 2022

Our store is in HONG KONG 非常喜歡這個APP, 功能十分之好用,介面清晰,容易設定;每次找客服幫忙,客服會即時回覆,即時解決您的困難,回答很清晰,真的很喜歡,再加上APP每個月的收費非常合理,我會繼續使用。

Store Using app Total reviews Average rating
Love Gift Limited Over 1 year 1 5.0
Developer Reply

Thank you very much for writing such a detailed review...🤩🤩🤩🤩🤩🤩🤩

5 / 5 Share
Sept. 19, 2022

I am updating my review below: I have used this app for more than a year and it has been a tremendous help for us since we deliver large goods and we need customers to be home to receive them. Our clients can choose a preferred delivery date and time and I can make configurations as I please to allow more or fewer delivery slots depending on our availability of trucks and delivery teams. The support team has been really great too when I asked them for assistance with the calendar positioning. The Look and feel of the calendar itself are minimal and simple, just great for our store. This is the best app I found for delivery slot allocation. Thanks, @appsonrent team.

Store Using app Total reviews Average rating
THE LOOM COLLECTION Over 1 year 11 4.7
Developer Reply

Thank you for writing your feedback! 😊 As of now the date picker works on the cart page only, but will make sure to fulfill your needs in our future updates.🤗

5 / 5 Share
April 15, 2022

Helpful for our local deliveries. I am happy with this app since we started using it in our store. :)

Store Using app Total reviews Average rating
Fit Eat UK 5 months 4 5.0
Developer Reply

Thank you so much for the review!! 😊

4 / 5 Share
March 13, 2022

Value for money if you are looking for a simple delivery date option. Good UI. this app would be even better if they are able to set different dates for different products.

Store Using app Total reviews Average rating
Bulbul About 17 hours 4 4.5
Developer Reply

Thank you for the review! We're glad to hear that you find our app a good value for money and appreciate the good user interface. If you have any further questions or need any assistance, please feel free to reach out. Thank you for using our app and sharing your feedback!

5 / 5 Share
March 2, 2022

The customer service is superb. I am using the delivery and pick up option of this app. Works perfectly for my storefront business.

Store Using app Total reviews Average rating
Balloons and paper inc 5 days 1 5.0
Developer Reply

Thank you so much for your feedback! We are so grateful for your kind words...

5 / 5 Share
Feb. 28, 2022

Amazing App & support, love it, it great to have this app, it increases trust & helps alot with scheduling delivery

Store Using app Total reviews Average rating
Walls Nation About 1 year 3 3.7
Developer Reply

Thank you so much for your feedback! We are so grateful for your kind words...

5 / 5 Share
Feb. 24, 2022

So far the customer service from the dev has been outstanding!!! I highly recommend this app and wish the dev the best of success :)

Store Using app Total reviews Average rating
Lime Blue Coffee About 5 hours 1 5.0
Developer Reply

Thank you so much for your review!! 🤗💖 We are so grateful for your kind words....

2 / 5 Share
Jan. 28, 2022

I like the app. but the problem is every now and then it conflicts with my theme. and my menu stops working. This time you can't even Add To Cart from product page. But when I disable the app. everything works fine. I am thinking of switching to different app.

Store Using app Total reviews Average rating
Grocery2u.ca Over 1 year 1 2.0
Developer Reply

Hello there, I am sorry to hear about that and I really apologize for the inconvenience. Can you please start a conversation with us about the issue you are facing in the app so we could resolve that and give a great experience with the app? Please use the below email address for a conversation. [email protected]

5 / 5 Share
Jan. 13, 2022

Very easy to navigate...accomplished exactly what I needed. I did not need the "time" feature, but it's nice to know it's there if we ever decide to get that specific on deliveries.

Store Using app Total reviews Average rating
Bliss Artisan About 1 hour 13 5.0
Developer Reply

Thank you so much for your feedback!! 🤗💖

2 / 5 Share
Jan. 9, 2022

Used to work well, but out of a sudden, it just disappears and cant work, the delivery date and time slot wont load out once the page finishes loading, 2 days cant load up the issues.

Store Using app Total reviews Average rating
Developer Reply

Thank you for the review. I would like to clarify that when you initially contacted us regarding your problem, we responded and explained that the issue was not caused by our app. We recommended reaching out to the support team of the third-party app involved. Upon checking your store now, it appears to be functioning properly from our end. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for your understanding.

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