All reviews

Rating Breakdown

  • 5
    98% (2,438 ratings)
  • 4
    1% (30 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (23 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Jan. 2, 2021

After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.

Using app

11 months

Total reviews

16

Average rating

3.3

Developer Reply

Dear Merchant, Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved! [Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again. We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand. Happy Holidays, Ann

5 / 5 Share

Dec. 30, 2020

I installed this app to help me set a popup menu on my store in Japan. It`s a very nice system that is very easy to use and gives the user a lot of customization control for the look and feel of the popups. It also integrates easily with MailChimp and other platforms. The customer support is instantaneous and spot on with 24/7 support ( I installed this on New Year`s Eve and they were still very quick to reply ). I`d highly recommend this plugin. I`ll probably upgrade to the pro version after a month of testing or so because the prices also seem reasonable for small businesses.

Using app

About 2 hours

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 30, 2020

I have worked with many apps and shop systems, but not one has such an great support. Friendly and very quick support...thank you so much

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

I have used this app for the launch of our website, and I have to say its really effective. Had some trouble setting up e-mail reminders after the lauch of the capaign and the customer support have been extremely efficient and available on helping me fixing the issue! I would recomend it to everyone!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2020

Pauline gave the best customer service. I am actually impressed with the customer service. The app is easy to use as well.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2020

The costumer service is excellent! They fixed me a problem in minutes! The app is great as well! Very recommended

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2020

Excellent customer service and support when i had a little problem. Resolved the issue within minutes. Thanks

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 26, 2020

This app is really easy to use, you literally just complete each step they provide. If you have any difficulty you can use the chat and ask a question and get a reply in seconds it's so nice. Alice was extremely helpful. Of all the apps I've seen you get a lot more with this free version compared to others. As a small business I really appreciate it. Would definitely recommend this app!

Store

Risqai

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2020

I found Support extremely quick and attentive to all my needs, working with this app is very easy because of it. The app suited all my needs!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2020

great app with awesome customizable features. if you aren't tech savvy, no worries as the customer service is beyond expectation. definitely a necessity if you have abandoned carts or low conversion.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Wow! I never had better customer support via chat Pauline was AMAZING! we chatted for HOURS, she was my new best friend for the last 2-3 Hours and walked me through each step in completing my wheel :) i can't wait to see the new sales!!! thanks again :)

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2020

Amazing app! Has everything i need all in one... i really couldnt ask for more! will be signing up to the paid one for sure as my business grows. thank you guys for having a heart and giving us these features even on the free version to help with our growth. also alice on the help chatline was an absolute sweetheart- very helpful!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

The Support Team is very helpful, patient and polite. Thanks so much to the support rep Alice that helped me, you are great, kind and patient, keep up the good work, bless your heart.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

Pauline was an AWESOME help! I wanted to have more than one discount for my customers and Shopify doesn't allow it, so I thought the app would work for me, however, after quite some time of working at it, and then publishing the new wheel, Shopify wouldn't allow the new discount. My bad, but Pauline was great and helped me every step of the way!

Using app

4 days

Total reviews

3

Average rating

3.0

5 / 5 Share

Dec. 17, 2020

Excellent customer service. Help me configure and finalize my setup for my store. Even signed in to help me figure out some things

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

Great app, really helpful support team. They coded something custom for me to make the customer experience quite a bit smoother with my popups.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2020

This app is exactly what I was needing for my shop. It provides several add ons I was wanting plus others that I didn't even realize I needed! Not to mention the support was immediate and easy to follow. Alice did an outstanding job to help me set up and publish my 1st campaign so I can now focus on selling!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2020

So far very happy with this app. I tried 5 different pop up solutions before, but this was by far the easiest to implement, although that may also have been down to their very helpful customer service team. Has the majority of features I require, and a few more that I will use as more store grows.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

It’s rare that you come across standout support like this one! Immediate answers, they have been helping me from scratch, to build a campaign really quickly ! I highly recommand the app, and also vouch for their team! keep it up

Store

Noova

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

Prompt and knowledgable customer and technical support. Immediate assistance on issues addressed clearly.

Using app

About 1 month

Total reviews

3

Average rating

3.7