ONE: AI, Email & SMS Marketing

Dec. 9, 2020

Great service and really helpful! Happy to help while I was building some back end stuff I wasnt too familiar with. Walked me through the process and made the changes I needed

Dec. 9, 2020

Really happy with the prompt support by the team to make sure the issue gets resolved there and then. And simply loving the features of this app and that too with the decent price. Good luck to the team!

Dec. 7, 2020

I am not good at using email apps. I went on to the chat version of the help on ONE+, and someone answered me immediately. Other apps there is a bit of a wait. I got Sofia on the chat and she couldn't have been more helpful. She was able to have patience with my ineptness, and was able to answer all my questions in a way that I could completely understand. She solved my issues quickly and stayed with me to make sure I was able to see the problem was solved, explained in detail how it was done, and even added a few more features I didn't know I could do. She made it look simple. She was amazing, and made it a education as well as pleasurable experience. I'm happy I chose this app.

Dec. 6, 2020

After a few trial and errors with other apps, I am so grateful to have found this app. 5 stars hands down. It is very easy to navigate. I also cannot say enough about their customer service. They're easily accessible whenever you need help. They're very quick to respond. Kate & Pauline was phenomenal. Not only did Pauline answer all of my questions, she went above and beyond and looked at my settings and gave me other valuable tips and pointers that I am so grateful for.

Dec. 6, 2020

Kate from support was very helpful in helping me configure buttons on my page and even made some suggestions. The app has worked well so far.

Dec. 5, 2020

Easy to use, different campaigns, A+ customer service: they fix any issues for you right away. Definitely recommend.

Dec. 5, 2020

this app has been great for everything exactly what I was looking for to promote some good discounts

Dec. 5, 2020

A really good app I highly recommend, the customer support is on point and extremely helpful which is great when your not sure what your doing. Pauline and Kate have been a great help sending screen videos and helping in anyway they can. :)

Dec. 4, 2020

This app works very well and the customer support is excellent. I am using the spin to win feature and my customers seem to really like it.

Dec. 4, 2020

Awesome and speedy response to my questions! I Recommend this app highly! The support team is super nice and supportive!

Dec. 4, 2020

Fantastic support, really helpful and willing to go the extra mile, also the app is extremely user friendly. Much appreciated thank you

Dec. 2, 2020

I use this app to run my email campaigns. As a new business, I needed something that would scale with me, while providing a great value. Proof Factor does this in spades. Not only is the app loaded with functionality, but the online support team is amazing. I have worked with both Alice and Pauline and each time I walk away amazed. Not only do they fix the issue I am having, but they also did a review of the rest of my settings for optimal usage. I recommend this to anyone just getting started on Shopify to manage their email campaigns!

Dec. 2, 2020

I reached out to the customer support as I had a few queries and they sorted it straight away. Well mannered, helpful and went beyond what I expected by actually making changes to my campaigns for me.

Dec. 2, 2020

Amazing support they making easy for you to navigate and any questions they really fast to answer you totally recommended thank you to my support team helper Pauline.

Dec. 1, 2020

THIS APP IS AMAZING EVERY TIME I NEED HELP OR ASSISTANCE THE REPLY IS ALWAYS SPEEDY! THEY GIVE ME SEVERAL OPTIONS ON WHAT WILL MAKE MY SITE MORE ACCOMODATING FOR NOT ONLY MYSELF BUT FOR MY CUSTOMERS!

Dec. 1, 2020

Support team is class A+++. Big thanks to Pauline as she really helped me with my concern. Great service and app! Second to none.

Nov. 30, 2020

I am just setting up this app but I wanted to say that Pauline went above and beyond to help me fine tune some things. Super responsive and so nice to work with!

Nov. 30, 2020

I was assisted by extremely helpful and knowledgeable support agent, Kate. Friendly and professional, and not pushy or intrusive, she was on hand to help with any questions I had. Having someone to check your homework immediately was really useful. It looks great on www.rohorafiki.com (5 stars!).

Nov. 29, 2020

Pauline was great. She helped me with scheduling a campaign for a later time. She let me know that this was a feature they are currently working on but she could help me in the backend. She was very kind and patient with me as a new entrepreneur

Nov. 29, 2020

Just started using the app for shopify, its pretty easy to use, had a few difficulties but kate the pop up assistant was brilliant helped me a lot. makes everything a lot less stressful when you have some help by your side!