All reviews

Rating Breakdown

  • 5
    98% (2,438 ratings)
  • 4
    1% (30 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (24 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2023

App fatta proprio bene, assistenti gentili e disponibili, non pensavo di poter avere tutta una gamma di possibili campagne, e sopratutto la possibilità di modificare a proprio piacimento i template, fantastico. Mi serviva proprio quest'app

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

I recently had the pleasure of using the Shopify app, ONE, and I was extremely impressed by the level of customer service I received. From the moment I installed the app, the team at ONE was there to help me every step of the way. The customer support team was quick to respond to any questions or concerns I had, and they were always willing to go above and beyond to ensure that my experience with the app was as seamless as possible. Whether I needed help with setting up my account or had a question about a specific feature, the team was always there to help. In addition to their excellent customer service, the app itself is top-notch. It's easy to use, intuitive, and has all the features I need to run my online store smoothly. I highly recommend the Shopify app, ONE, to anyone looking for an upsell, cross-sell and pop-up solution for their e-commerce needs. The great customer service is just an added bonus.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Absolutely would recommend, setup was fast, easy and customizable, without having an overwhelming amount of options. As soon as I published, a real life human - Naomi- messages me with thoughtful feedback and suggestions I hadn't considered before. I felt cared for, human, and thankful for that quick bit of authentic connection. This is day 1 using their service, but I'm definitely impressed so far, especially since I'm on a free plan. I definitely intend to upgrade once I see how my new pop up performs, which I'll be able to using the metrics clearly laid out in the app! Thanks Naomi, I really don't write reviews unless I'm wowed, but I definitely have been already.

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 31, 2022

I recently had the pleasure of working with Lou from One and I have to say, she was an amazing assistant. Not only was she knowledgeable and efficient, but she also provided top-notch customer service. She went above and beyond to help me with my needs and made the experience a breeze. I also have to mention that the One app is fantastic. It's user-friendly and has a lot of great features. Overall, I highly recommend Lou and the One app for anyone in need of assistance or support. Thank you, Lou, for your excellent service

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Amazing customer service. The app is working amazingly. Would highly recommend for a simple way to create a popup.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

the support system is amazing, guys like Naoelia put in lots of effort and hard work to make our thing run just as we wanted, great job team

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 26, 2022

Amazing customer service as usual. This is not the 1st time that I ask the team to assist me with the settings. They are always kind, attentive and professional. Thank you very much Rissa.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2022

AMAZING COMPANY & APP FOR YOUR STORE!! I love using this app to integrate automations on my Shopify store and the support is A1.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2022

Looks nice product. Still working on it because there are lots of features and need time for a well done setup. But I think after this product will be great. The support also fast and good. So this can cause if any trouble happen they can solve unique requests fast.

Using app

Over 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 22, 2022

This app is so well organized and easy to use. We've been using it for over 6 months now and we've easily collected a lot of data for retargeting. The best part is that, unlike other integrations, it does not slow down the website thus maintaining the user experience. Would definitely recommend it.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

I was so impressed by this company. The customer service is beyond. Rosy went out of her way to help me with all my concerns she was amazing!!! If you're considering the One app do it I highly recommend!!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

This app was pretty easy to use and well organized so it was easy to use. The customer service was amazing had a small problem that invloved coding that I couldn't figure out how to fix. They helped me really fast and were supper polite. They also pointed out another small detail I had that may be a problem later and helped me fix it.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

Esta aplicación en verdad me ayudado muchísimo, y me ha sorprendido lo fácil de manejarla antes estaba con Klaviyo y me he cambiado a One el apoyo y la atención al cliente es personalizado una maravilla !! tiene una atención VIP en español estoy muy contento en verdad lo recomiendo , a nosotros nos atiende Luis Peraza excelente apoyo y tiene mucha paciencia para explicar los detalles de la aplicación le doy 5 estrellas

Store

unique

Using app

11 months

Total reviews

28

Average rating

4.5

5 / 5 Share

Dec. 20, 2022

I just wanted to say how amazing Rosy was with her customer service! She was so sweet and very helpful.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

This app is exactly what I was looking for! As a business owner of over 25 years, I love it when an app delivers exactly what it promises. This app does that! The customer service was 100% quick and totally helpful. I give this app 5 million stars!!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

Fantastic app with great customer service! Highly recommend it to anyone looking for an email marketing service.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2022

I love this app and how it integrates with Shopify email. It makes it easy to work between both platforms and less need for other apps. Easy to set up, and the support team is very helpful.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2022

Great app and great customer service! They really chose the right name, this is the one and only app I need :D Awesome!

Using app

6 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 17, 2022

You can't even start using the app until you book a call with someone? And you can't uninstall the app... until you book a call with someone. Gross.

Using app

9 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi Sarah, I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review. Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes. Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement. Please do reach out to me directly [email protected] if you like to give us another go. Cheers, Ann

5 / 5 Share

Dec. 16, 2022

This app has the best support of any app we have used on Shopify. They not only help to fix issues, but they will take the time to help you create custom pop-ups that may require some technical expertise. I highly recommend the One app, and we plan to use their many other features in 2023.

Using app

About 1 year

Total reviews

2

Average rating

5.0