ONE: AI, Pop Up, SMS Marketing
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Write for free, install the app and then find out that there are all paid plans. Write them already in the shopify tab.
Dear Merchant, I am Ann, Customer Experience Manager at ONE+ Pop Ups, SMS & Email Marketing Shopify App. Looks like you have been using our app for over 1 year (since June 2020) and collected over 1,800 email subscribers. Amazing! We noticed one of your team members left us a 1-star review about not being able to use the app for free. I think this might have been a miscommunication or mistake when quickly uninstalling/re-installing our app. We offer a Free Forever plan. If there's any limitation on your plan, I am happy to help you over live chat or email at "[email protected]" Please let me know how I can help with the use of our app. You have been a long time user of our app and we want to do everything to ensure you are happy and the app is cost effective for you. Cheers, Ann
This is a rating on customer service. I just got this app to help me with automatic coupon codes. I am not tech savy!! Patricia assisted me through the navigation process... with pictures. That's a big deal for me. Super fun, helpful and patient and I hope I get her again. I will rate again once I see some action the app actually working.
De app werkt geweldig. Ik had enkele vragen en ze hebben me perfect geholpen waardoor het nu allemaal werkt. Dankjewel!
This App is super ! It does all what I need in email marketing and more in just one app! Do yourself a favor and install this app. it is super easy to learn. customer service is fantastic. they reply within seconds, so helpful and friendly . they even provide a 1 on 1 Vedic call to answer all of your questions and to onboard you if you want to. with their quick & best customer service , I was able to utilize the app quickly and started using all of its features within days. they are the best of the best. The app is so organized compared to many marketing apps that I tried before. The app is amazing and gets the job done without complicating your life. This app truly deserves the 5 stars! Good Job One+ team ! Thanks to Jessica, Rosy, Patricia . you all are awesome for the best customer service !
Super easy to use AND the support is great! They helped me build the perfect newsletter/coupon box campaign for my new business. Ill be using them moving forward!
It's simple to use and the app has functions that I need for email marketing that I haven't been able to get on other apps.
I just started using this app, and the support service has been amazing., especially Rosy. Keep supporting! Will keep in touch with you guys.
I worked with Rosy today and she was such a pleasure! Very quick with her responses and extremely knowledgeable about the app. She made the process so easy!
Their customer service is fantastic! Rosy was so helpful and went above and beyond to help me set up my custom prize wheel and get it published to my store! I would 100% recommend this app to a friend!
Rosy helped me a great deal in setting up my email. She made the process very smooth and was more than willing to answer all of my questions.
Customer service support Rosy was very helpful, I was able to get my new marketing email address setup very quickly after speaking with Rosy.
Wow - What an app, and what AMAZING customer service. I am blown away by the help from the team, it has made my week. Cant wait to explore more of the outstanding features, and see what a difference it can make to my online store. Thank you team!
Very easy to use and the customer service has been excellent with all my inquiries! Highly recommended.
Top outstanding app and a top notch customer service as well. App works without any issues. I can recommend it to everyone
I really like the support from ONE+ and also they give me some extra suggestions for my campaigns which is really help full for me.
The team did a great job with my request to have a clickable banner at the top of my website that takes the customer to the subscribe pop up. Thank you!
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted. I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter. All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds: MailChimp = 0.01% for spam complaints ActiveCampaign = 0.01% for spam complaints Klaviyo = 0.05% for spam complaints ONE+ = 0.05% for spam complaints Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life. I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability. Please do message me if you have more questions. Cheers, Ann
Great app, and the support team are super helpful! Kate was brilliant and straightaway offered to help setting up what I needed, and spent time making sure everything worked great. Highly recommended!
Great customer service, was super helpful! I really love how fast they were in solving my problem and directing me.
User friendly and great customer support. Received live chat support in about 30 seconds and had my problem solved by Patricia with ease.
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