All reviews

Rating Breakdown

  • 5
    100% (66 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (66)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 28, 2021

The on boarding was so incredibly helpful! I needed more options in my subscriptions service for my website and Ongoing not only said it was possible, but did it for me! As a small business owner this kind of service is above and beyond. I am thilled to partner with Ongoing.

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 28, 2021

Incredible customer service! They were very patient and quick to respond. Very quick and easy setup. I've tried Recharge and so many other apps but this one shines above them all. Highly Recommend!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 21, 2021

I just received the best customer service from Adriana. She setup my products they way I expected without hesitation. Thank you for making my life easy.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 16, 2021

Adriana was extremely fast in responding to us and very helpful. The app looks great on our website and so far has been easy to use.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 10, 2021

I am new to the app and needed some help with set up. The app's owners were easy to reach and helped me through every step. Even altering it a bit to fit my stores style. Great to work with.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 8, 2021

Adriana was by far the most responsive on any app I've download for my Shopify store. She immediately called my store after I added Ongoing and walked me through the set up saving me A LOT of time. As a small business owner and wearing many hats I truly appreciated that. If you're considering a subscription app for your Shopify store. Don't hesitate. Ongoing is the place!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Dec. 5, 2021

GREAT customer service! I had an issue that needed technical fixing of the app code and they were quick to respond and address it. Now my issue is resolved and everything works perfect. Thanks

Using app

About 1 month

Total reviews

7

Average rating

4.3

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Nov. 30, 2021

Adriana is super helpful and a great communicator, she helped me set up my subscriptions in a few easy steps!

Store

taosbee

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Nov. 30, 2021

I cannot get over the level of customer service and help that Adriana and Ongoing provided. I had a glitch that I didn't know existed and she got it fixed and our website ready for subscriptions. She called and emailed and made getting us up and running a priority. I would give her 10 stars if I could!

Using app

7 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Nov. 12, 2021

While my work with Ongoing is in its infancy, I have to say, working with this team has been a blessing. They understand what I'm asking and make adjustments according to our special needs with a super quick turnaround time. It's also just nice to connect with real people while handling this side of the business. Thanks Adriana+husband! Would highly recommend this app!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Nov. 1, 2021

I used this app to provide subscription options for my future buyers. Adriana, the owner, was so pleasant and had great customer service. I loved that she reached out to me via email to see if I needed assistance with setting up the subscription options for my future customers. Indeed I did, she called me on the phone and assisted me with setting up my subscription groups. This is the best subscription app and I love how I’m able to give my customers options. Adriana was awesome! Download this app, you will not be disappointed and if you are having issues with setting up your subscription groups, Adriana or her husband will assist you!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Nov. 1, 2021

Andrea was great! I love all the information she was able to give me about making subscriptions happen the way we need them to. So far this app is great!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Oct. 25, 2021

I was looking for a subscription app and am glad that I found an Ongoing Subscription!! There were two times that I needed help after installing this app. Adriana helped so quickly *(in my case it was less than 15 minutes) and it was just awesome. I truly appreciate her quick response and she even fixed the issue immediately. Anyone is still reading reviews then I would say go ahead and add this app. You will be in safe hands :)

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Oct. 22, 2021

Had a great customer service experience with Ongoing Subscriptions. They helped me customize the look on our product pages and we are so happy with the result. Adriana updated me along the way. Great app to work with :)

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

The representative was very kind, knowledgeable and helpful. I am excited to let my customers know I accept 30 day subscriptions.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Michelle's Creations! Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Oct. 5, 2021

We are fairly new to the Shopify world and Ongoing subscriptions made our lives a whole lot easier. The customer service was excellent. Adriana gave us the boost of confidence we needed to have a seamless experience in running our store. She was extremely knowledgable and helpful. She walked us through our set up and gave us advice on how to run subscriptions efficiently and gave us tips to benefit us in the future. The set up in itself was very easy. The app creators created a tutorial on how to navigate the back end and it made it simple for the end user. I highly recommend this app for subscriptions as we've gone through several different ones and settled with Ongoing in the end. The ongoing support set the bar high for other app creators!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all! :)

5 / 5 Share

Oct. 2, 2021

I am using the Ongoing Subscriptions app for a private facebook group with a monthly fee. The app was easy to setup, easy to navigate and the tech support I needed was was fast and super helpful. I would highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! I'm delighted to hear our Shopify subscriptions app is easy to use. It was my pleasure assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

5 / 5 Share

Aug. 12, 2021

EVERY APP SHOULD BE THIS EASY!!! I don't take all caps lightly and that was a strategic use of my very little used cap lock key. Anyway, I was sucked in by the 5-stars Repeat Kit Subscriptions has and I was just really exploring the idea. I installed it and had a product set up with a subscriptions in less than 2 minutes. It's almost TOO (there it is again, all caps... who am I?) easy... Who am I kidding, too easy is a social construct created to keep us down man... I mean, why shouldn't something be this easy, why must we expect it to be hard, ya know? Anyway, where was I? The app is very easy to use and I even received a chat message to make sure I had everything I needed AND was congratulated on already having created a subscription... Guys, this is what quality app development and customer service looks like... TLDR: Stellar app, much easy, so wow...

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure today assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

5 / 5 Share

July 2, 2022

RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.

Using app

12 months

Total reviews

5

Average rating

4.2

Developer Reply

Thank you so much for the kind words! Happy to hear you found our customer support to be helpful and quick to reply. We are excited about getting out these new features! Feel free to get in touch if you need anything at all :)

5 / 5 Share

Aug. 1, 2021

This app it's amazing! It was perfect for my needs of a basic subscription product. The customer support is one of the best I have ever encountered: quick, right, to the point, with even some tips of better wording the plans!

Using app

2 days

Total reviews

13

Average rating

4.3

Developer Reply

Thank you for the glowing review! I'm so happy to hear you found our customer support to be quick and helpful! Feel free to get in touch if you need anything at all :)