Rating

4.8

feedback

918

Reviews

chart

#167

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    9%
  • Less than a month
    23%
  • Less than a year
    50%
  • More than a year
    14%

Reviews Summary

The reviews for the OptiMonk Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many reviewers highlighted the quick response times and helpfulness of the support staff, mentioning specific team members like Emil, Viktor, Balázs, and Rudolf. Users appreciated the ease of use of the app, the variety of customizable templates, and the effectiveness of the popups in improving conversions. Additionally, the support team was commended for going above and beyond to assist users with any issues they encountered, making the overall experience with OptiMonk highly satisfactory.

Highlights

Excellent customer support and quick response times
Ease of use and customizable templates
Effectiveness in improving conversions
Going above and beyond to assist users
Overall highly satisfactory experience

Rating Breakdown

  • 5
    92% (842 ratings)
  • 4
    4% (36 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

April 10, 2025

A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted

Using app

About 2 months

Total reviews

12

Average rating

2.4

5 / 5 Share

March 19, 2025

I was facing an issue integrating OptiMonk with Klaviyo. I reached out to their support team, and Emil resolved the issue in seconds! He was extremely responsive and supportive.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2025

Great customer support! Thanks Viktor!

Using app

Over 1 year

Total reviews

8

Average rating

4.3

5 / 5 Share

March 14, 2025

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 3, 2025

Team is very helpful and quick to respond!

Using app

17 days

Total reviews

4

Average rating

5.0

All reviews

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