Rating

4.8

feedback

442

Reviews

chart

#153

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    17%
  • Less than a month
    28%
  • Less than a year
    44%
  • More than a year
    7%

Reviews Summary

The reviews for the Optimonk Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Customers highlighted the quick response times, helpful guidance, and patience of the support staff, mentioning team members like Emil, Kata, Viktor, Balázs, Rudolf, Chris, and Ati. Users also appreciated the app's features, such as customizable pop-ups, A/B testing, analytics, and ease of use. However, there were a few negative comments regarding setup issues, limited templates, and bugs in the app. Overall, Optimonk is highly recommended for its effectiveness in lead generation and conversion optimization, coupled with top-notch customer service.

Highlights

Positive customer support experience with quick response times and helpful guidance
App features like customizable pop-ups, A/B testing, and analytics are appreciated
Some users faced issues with setup, limited templates, and bugs in the app

Rating Breakdown

  • 5
    93% (411 ratings)
  • 4
    3% (15 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 99% (438)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 29, 2025

I needed some extra field to populate in Klaviyo It wasnt in Optimonk I asked support > they said no we dont have that BUT we will build it for you. 48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast. Props to Emil & Team!

Using app

10 months

Total reviews

35

Average rating

4.3

5 / 5 Share

Nov. 27, 2025

Fabulous team. I was on AI chat getting confused and then a real proper person came on and talked me through things and set me up. Kata, you're awesome. Thanks so much. I can carry on painting now.

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

The support was fast, professional and generous, and the product is intuitive and powerful. Huge fan of Optimonk!

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 24, 2025

Store

Glazeme

Using app

4 days

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 20, 2025

I had an amazing experience! The support was extremely helpful, taught me many interesting things, and guided me step by step. I’m very satisfied with the service and highly recommend it!

Using app

6 months

Total reviews

1

Average rating

5.0

All reviews

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