OptiMonk: AI Popup Builder
Build high-converting popups with an AI-native popup builder.
Rating
4.6
feedback
438
chart
#163
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
17%
-
Less than a month
27%
-
Less than a year
44%
-
More than a year
7%
Reviews Summary
The reviews for the Optimonk Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, quick responses, helpful and patient support team members, and the app's ease of use and customization options. Users appreciate the features like A/B testing, analytics, and the ability to capture leads effectively. On the other hand, negative feedback revolves around issues with setting up the app, unresponsive chat support, limited templates for exit intent, bugs, glitches, and difficulties in using certain features like the pop-up design tool. Some users also mentioned problems with accidental payments and lack of refunds.
Highlights
Review RSS Feed
All reviews
Feb. 25, 2026
the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all. They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation. We were looking forward to working with them in the future but now not so much. Stay away from this company, they are not honest human beings.
Nov. 29, 2025
I needed some extra field to populate in Klaviyo It wasnt in Optimonk I asked support > they said no we dont have that BUT we will build it for you. 48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast. Props to Emil & Team!
Nov. 27, 2025
Fabulous team. I was on AI chat getting confused and then a real proper person came on and talked me through things and set me up. Kata, you're awesome. Thanks so much. I can carry on painting now.
Nov. 24, 2025
The support was fast, professional and generous, and the product is intuitive and powerful. Huge fan of Optimonk!
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