All reviews

Rating Breakdown

  • 5
    93% (412 ratings)
  • 4
    3% (15 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 99% (439)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 23, 2021

Great for specific popup for certian pages or products! Got amazing and quick help from Tom in the chat!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi There, Thank you so much for your kind words about my work and our application. It is our greatest pleasure to work with customers like you :) In case you have any questions, please don't hesitate to reach out to us! Have a nice day and take care! Best, Tom OptiMonk Team

5 / 5 Share

Aug. 18, 2021

The customer support from Optimonk is absolutely amazing. This platform allows users to easily create exit intent and we are able to gain good conversions. Would definitely recommend Optimonk

Using app

22 days

Total reviews

14

Average rating

5.0

Developer Reply

Hello, Thank you so much for your kind words regarding our app and our support team! We really appreciate it :) I'm really glad that you find our app helpful and easy to use! Please don't hesitate to get back to us if there is anything else we can help you with. Kind regards, The OptiMonk Support Team

5 / 5 Share

Aug. 17, 2021

Words can not express how outstanding this app is! I wanted to inform people to leave us a review on checkout and it looks fantastic, so simple so easy!

Using app

About 3 hours

Total reviews

8

Average rating

3.3

Developer Reply

Hi, Thank you for your feedback! We are so happy to see that you are satisfied with our app and you find it easy to use. Have a great time while using OptiMonk and please see us with any upcoming questions. Best regards, OptiMonk Support Team

5 / 5 Share

Aug. 13, 2021

We use this app to get leads from two different pop-ups. We got such a great response from it, that we upgraded within the first few months in order to get more page views. The free version was really great to be able to try it out. When we had trouble upgrading, or when we have hit a glitch or two, we have just e-mailed the support chat and they have been incredibly helpful, especially Fruzsina. We love Optimonk and would recommend it to anyone with a Shopify site.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi There, Thank you so much for your kind words! We are super happy to hear that you are enjoying our app so far and we hope it will help you to build long-term connections with your customers. Wish you all the best, Brittany from the OptiMonk Support Team

5 / 5 Share

Aug. 13, 2021

Easy to use, great templates with a wide range of different options for different occasions and fantastic support staff if you need any help!

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Ben, Thanks for your review, we appreciate it a lot!! :) I'm glad you like our templates and that you find our app user-friendly as well! Feel free to get back to us via chat or at [email protected] if you need any assistance. I wish you the best of luck with your business! Have a great weekend, Anna from OptiMonk

5 / 5 Share

Aug. 6, 2021

Fast Support and help. We use the app since a long time and now with 10 stores in parallel. Could definitely recommend it!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, It's lovely to hear that you're satisfied with the app and with our Support as well. We really appreciate your kind words! Please don't hesitate to get back to us anytime in the future via chat or at [email protected], and we'll be happy to help you. :) Kind Regards, Aniko from OptiMonk Support Team

5 / 5 Share

Aug. 5, 2021

App is very friendly for exit popup, It works well, And the support is amazing. And the App is free to test so 10/10 Thanks

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi David, Thank you so much for your feedback and for appreciating our work! You're fantastic!!! :) Feel free to get back to us anytime you need assistance. Best, Anna from OptiMonk

5 / 5 Share

Aug. 2, 2021

I'm using the app for the exit intent popup and it's helping to convert abandoning visitors. Thank you to the OptiMonk team for helping install the tag; they did it quickly and correctly the first time. Highly recommend.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi Bill, Thank you so much for leaving a review! :) I'm glad OptiMonk works well on your site now. If you need any assistance in the future, feel free to reach out to us again, we'll be happy to help! I wish you the best of luck with your business! Have a great week ahead, Réka from OptiMonk

5 / 5 Share

Aug. 2, 2021

Good app, converts traffic nicely, I am happy with how well it works. I would recommend any site install this tool to build their list.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi There, We’d just like to thank you for taking the time to write this kind review! :) We are glad to hear that you enjoy using our app and it helped you in your business and we are very grateful for customers like you and hope you stick with us for years to come! Thanks again, Brittany from the OptiMonk Support Team

5 / 5 Share

April 27, 2023

The one on one customer service I received while working with Anna at OptiMonk was exemplary. Not only did she help me figure out what I wanted to do with a survey I had developed, but she also went above and beyond and volunteered other helpful advice. GREAT customer service! UPDATE: April 27, 2023 Emil ROCKS. I was hesitant to reach out for help because it's a huge point of frustration with some vendors. Not so with OptiMonk! Their attention to detail and sincere interest in helping you succeed is appreciated and dare I say refreshing in 2023! Woot!

Using app

4 months

Total reviews

4

Average rating

4.8

Developer Reply

Hi!! I'm Anna from OptiMonk. I'm really glad we found the solution you were looking for, and I hope you'll receive a lot of feedback from your visitors through the new survey! If you need any advice in the future, feel free to get back to me. :) Thank you for your appreciation, Anna from OptiMonk

5 / 5 Share

July 16, 2021

This app is amazing, reducing a lot of coding just by configuration I can use a popup window and teaser included, super easy to use it. Also the technical support is great! they made sure all the details and requirements that I need they will provide fully support. Totally recommended! :D

Using app

About 6 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hello Jenny, I'm so glad you were satisfied with my chat support today! It's good to see that you applied the changes we discussed and now your campaign is targeted the way you wanted it to be. :) Feel free to reach out to us anytime via chat or email ([email protected]). Thank you and have a great weekend, Anna from OptiMonk

5 / 5 Share

July 15, 2021

This app is amazing! The customer service is TO DIE FOR! I never had so much help, wow, they are really amazing! I'm not techy at all, they guided me and saw me through my campaigns! I'm really happy! Thank you

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sandra, Thank you so much for your amazing feedback! I can speak in the name of my team as well that we truly appreciate your kind words and it means the world for us. <3 Should you ever need assistance from the OptiMonk Team, we are here for you! Best, Tom

5 / 5 Share

July 15, 2021

Customer Support is amazing and super helpful! (thanks Anna for prompt help) Look forward to using this tool for further campaign.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi Jessica, Thank you for your kind words and especially for mentioning my name :) I'm glad that the technical issues are now solved and I hope you can discover all benefits of OptiMonk in the near future. I wish you good luck with your campaign and please reach out to the Support Team anytime for assistance. Best, Anna from OptiMonk

5 / 5 Share

July 6, 2021

didn't know how to do many stuff and the support went in and helped us with it all, The app is amazing

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Mike, I'm so glad you like the app! :) Feel free to reach out again if you need any help with your campaigns. I wish you the best of luck with your store! Anna from OptiMonk

5 / 5 Share

June 23, 2021

Anna offered excellent and fast advice helping me to step up and optimise my first pop up, going above and beyond with my multiple questions. I'm looking forward to launching the tool on our site!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Tara, Thank you so much for mentioning my name. :) I'm very happy that you were open to my suggestions and I really appreciate that you took the time and effort to get familiar with OptiMonk. I wish you a lot of success in the future! Have a nice day, Anna from OptiMonk

5 / 5 Share

June 16, 2021

Ran into some syncing problems but the customer support was really responsive, friendly, and patient. Very reliable!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Thank you for submitting this review, you are awesome :) Supporting you is our greatest delight, I am so happy that you appreciate our efforts! Have a nice week and thanks once again for your kind words, Best, Tom OptiMonk Team

5 / 5 Share

June 4, 2021

The integration is good and numerous list of campaigns are recommended with the conversion rate indicated so you can pick the right one.. it is flexible and fairly easily customisable. Customer Support is great and super helpful.

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Hello, I'm happy to hear that you like our campaign templates and find them easy to customize. Thank you so much for mentioning our Customer Support Team, we're working hard to provide the highest quality service for each OptiMonk user. :) Feel free to reach out to us if you need any assistance. I wish you every success, Anna from OptiMonk

5 / 5 Share

June 4, 2021

I’ve only recently downloaded the app but I’m loving it so far! Hoping to take advantage of all the features and hopefully increase my conversion rate!

Using app

About 9 hours

Total reviews

9

Average rating

5.0

Developer Reply

Hi There, I'm glad you started your journey with OptiMonk! :) If you need any advice regarding your campaigns, please feel free to send an email to [email protected], and we'll be happy to help you maximize the opportunities within our app! Have a great day, Anna from OptiMonk

5 / 5 Share

May 18, 2021

The functions are great. A large selection of tmeplates and the editor is easy to use. The customer service is very helpful, fast and reliable. Fun to use!

Using app

26 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello, Thank you so much for your feedback! You have made our day! We're happy to hear that you're having fun using OptiMonk and that you received quick customer support from our team. We wish you good luck with your campaigns, and feel free to reach out if you need any assistance! :) Best, Anna and the OptiMonk Support Team

5 / 5 Share

May 12, 2021

I was driving a load of traffic to my site but getting few sales - Optimonk exit poll was easy to install, blend to match the web theme and schedule - I now have a much clearer picture of the audience I'm attracting and can modify adverts and products to suit - and it is free to try.

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi There, We're so glad that OptiMonk helps you increase your sales. It's also amazing to hear that you learnt more about your visitors and how to target them! :) Thank you very much for your feedback and for spreading the word! Have a great weekend, Anna from OptiMonk