All reviews

Rating Breakdown

  • 5
    92% (397 ratings)
  • 4
    4% (16 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (9 ratings)

Reviews with Text

  • 99% (426)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 13, 2025

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

Using app

6 days

Total reviews

10

Average rating

5.0

1 / 5 Share

Feb. 12, 2025

I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.

Using app

About 5 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi There! We’re sorry to hear you had a frustrating experience with our app. We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way. The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason. This approach helps maintain interest and prevents users from losing motivation :) I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features. We also apologize if our support team didn’t meet your expectations—we’re always looking to do better! Our team has reached out to you via email to better your OptiMonk experience :) Best, Sarah & the OptiMonk Support Team

5 / 5 Share

Feb. 10, 2025

everything is fine. Perfect tool and solid, fast service.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 17, 2025

This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.

Using app

2 days

Total reviews

32

Average rating

4.9

5 / 5 Share

Jan. 16, 2025

The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2024

Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.

Store

Woof

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

If I could exceed five stars, I would!!! As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store. Brilliant Customer Service!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Great support and great product

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2024

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

great customer support, awesome features, very happy

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

The customer support is very helpful and responds quickly to my query

Store

BOOMBA

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Great app to easily embed popup based on cart info - support is excellent when we wanted to modify the usual behavior.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Wonderful platform! Can do pretty much anything - so naturally there's a little learning curve, but found their support team to be hands on and always guiding me to solutions.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

Rudolf was extremely helpful and managed to sort a problem I was having with a quick solution!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Very important plugin, top features and great support! Love it and can absolutely recommend!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2024

OptiMonkのサポートチームは本当に素晴らしいです!対応が迅速であり、問題解決に必要な情報を迅速に提供してくれた点が非常に印象的でした。今後も安心して利用し続けることができると感じています。 The support team at OptiMonk is truly amazing! Their response was quick, and I was particularly impressed by how swiftly they provided the necessary information to resolve my issue. I feel confident in continuing to use their service in the future.

Developer Reply

Hello, Thank you very much for your kind review. We are really glad that you are satisfied with the quality of the support that you received 💪🏻 Feel free to reach out to us in the future if you need any assistance. Kind regards, Stephan and the OptiMonk team

5 / 5 Share

July 18, 2024

Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!

Store

HANDT

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you very much for this nice review. I'm glad that the workaround was helpful and I could assist you 😊 Feel free to reach out to me again if you need help. Kind regards, Rudolf and the OptiMonk Team

5 / 5 Share

July 12, 2024

Perfect service!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you very much for your review. Feel free to get back to us anytime 😊 Best regards, Rudolf and the OptiMonk Team