OptiMonk: AI Popup Builder
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the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all. They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation. We were looking forward to working with them in the future but now not so much. Stay away from this company, they are not honest human beings.
Hi there, Thank you for sharing your experience, and we're truly sorry to hear you feel this way. We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you. Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right. We hope to hear from you soon. UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox. Best regards, Emil - OptiMonk
Fabulous team. I was on AI chat getting confused and then a real proper person came on and talked me through things and set me up. Kata, you're awesome. Thanks so much. I can carry on painting now.
Hi there, Thank you for taking the time to leave a review. We noticed you haven't had a chance to explore the app yet and build campaigns — we'd love to help you get started and make sure you have a great experience! If you ran into any issues during installation or setup, our support team is ready to help. Please reach out to us at [email protected], and we'll personally walk you through everything. Kind regards, Emil - OptiMonk
I had an amazing experience! The support was extremely helpful, taught me many interesting things, and guided me step by step. I’m very satisfied with the service and highly recommend it!
Excellent customer service!!!
Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient! Thank you!
Optimonk is best-in-class pop-up CRO software. Very happy with the platform and the extraordinary support.
Great app and even better customer support!
Great customer support! Thanks Viktor!
Team is very helpful and quick to respond!
Great app! Support is quick and extremely helpful
Everything is working good. And conversions are doing a lot better for my website
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There! We’re sorry to hear you had a frustrating experience with our app. We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way. The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason. This approach helps maintain interest and prevents users from losing motivation :) I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features. We also apologize if our support team didn’t meet your expectations—we’re always looking to do better! Our team has reached out to you via email to better your OptiMonk experience :) Best, Sarah & the OptiMonk Support Team
everything is fine. Perfect tool and solid, fast service.
Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.
If I could exceed five stars, I would!!! As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store. Brilliant Customer Service!
Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!
Great support and great product
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