All reviews

Rating Breakdown

  • 5
    91% (383 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (6 ratings)
  • 1
    6% (25 ratings)
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5 / 5 Share

March 2, 2024

The process of locating specific items on KakaClo can be quite a chore, with their categorization lacking accuracy and the search results often missing the mark. But I’ve learned to bypass this issue by heading straight to their New Arrivals, where I find the latest styles without the hassle. What's more, their 24/7 live customer support is impressive; having access to real people anytime I need help is a refreshing change from the usual automated responses. These features make sticking with KakaClo worth it despite the initial hurdles.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback. We apologize for any difficulties you've faced with locating specific items on KakaClo's website. We understand the importance of improving our categorization and search functionality to provide a more accurate and streamlined experience. We're delighted to hear that you've found a workaround by checking out the New Arrivals section. Additionally, we're thrilled that our 24/7 live customer support has made a positive impression. Offering access to real people whenever you need assistance is something we prioritize. Your feedback is valuable, and we appreciate your continued support. If you have any more suggestions or questions, please feel free to share them with us.

2 / 5 Share

June 24, 2024

They finally got back to me and shipped my items but it took 7 to 8 days to ship and were hard to contact so I will give them a 2 as it seems to happen more then once - I notice another customer had not ship - 12 days now and after 4 days of trying to contact they finally tell me out of stock - unacceptable I have been trying to contact these people and have had no reply - it has been over a week since i placed an order and they still have not shipped the products. Extremely poor customer service leaves you guessing if you should cancel the orders and explain to the customer that the distributor is extremely slow and doesnt reply to you. When you call you have to leave a voice mail also. It has been 7 days for one order and 8 days for the other with no clue when it will ship

Using app

6 months

Total reviews

12

Average rating

2.8

Developer Reply

Dear Aurelia Clothing, Thanks for your feedback. We received your email and we've reply you the same day, could you please double check your email inbox? We are sincerely sorry for the delay. Some factory workers resign and return to their hometowns before the Chinese New Year. After the New Year, most suppliers resume work in the first week, but there is a shortage of workers, leading to insufficient factory capacity to fulfill the ordered quantity. The factories are now fully operational and striving to increase production. The situation is expected to normalize by mid-March. Any question, you are welcome to contact us anytime. Nick [email protected]

5 / 5 Share

Feb. 27, 2024

I've had a mixed but generally positive experience with KakaClo. The selection from the US warehouse hasn't been as extensive as I hoped, leading to some limitations in my inventory choices. Yet, the dynamic updates from the Chinese warehouse more than make up for it, offering a diverse range of styles that keeps my store on-trend. Additionally, the shipping times from China have been impressively quick, which has helped maintain customer satisfaction. While there's room for improvement, KakaClo has overall been a valuable partner for my business.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback. We appreciate your comments and understand your concerns about the selection from the US warehouse. We're continuously working to expand our local inventory. However, we're glad to hear that the dynamic updates from our Chinese warehouse have been beneficial, providing a diverse range of styles to keep your store on-trend. We're also delighted that our quick shipping times from China have contributed to customer satisfaction. We value your partnership and will strive to improve our services further.

5 / 5 Share

Feb. 24, 2024

I've been working with KakaClo for a while now, and I've noticed a mix of ups and downs. The selection they offer is pretty extensive, which is great for keeping my online store stocked with a variety of styles. However, I've encountered a few products that weren't up to the mark, which was disappointing, but I guess that's part of dealing with a wide range. Their US warehouse really does make a difference in shipping times, which my customers appreciate. I've had to reach out to customer service a few times, and while they're generally helpful, response times can vary. It's not perfect, but for the price and convenience, it's a solid option for my business needs.

Using app

About 2 months

Total reviews

24

Average rating

4.9

Developer Reply

Thank you for sharing your experience with KakaClo. We appreciate your feedback and understand that there have been ups and downs. We're glad that our extensive selection has helped keep your online store stocked with a variety of styles, although we apologize for any products that didn't meet your expectations. We're pleased to hear that our US warehouse has made a difference in shipping times, and we appreciate your understanding regarding response times from customer service. We value your business and will continue to work on improving our services.

5 / 5 Share

Feb. 22, 2024

KakaClo has revolutionized how I approach my online store. Their vast selection of over a million SKUs keeps my inventory fresh and exciting daily. The automatic order placement and tracking information update is a lifesaver. It's like they've thought of everything a growing business could need. Highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that KakaClo has revolutionized your approach to your online store. Our vast selection of over a million SKUs aims to keep your inventory fresh and exciting every day. We're glad that our automatic order placement and tracking information update have been helpful for you. We strive to anticipate the needs of growing businesses, and we appreciate your recommendation. Thank you for choosing KakaClo, and we're here to support your continued success!

5 / 5 Share

Feb. 22, 2024

KakaClo has been an interesting journey for my dropshipping business. The platform itself is user-friendly, and I was able to get things rolling relatively quickly. The variety of items is a big plus, offering something for everyone, but I've found that some of the products could use a bit of a quality boost. The automatic dropshipping service is a real time-saver and minimizes hassle, which I really value. On the downside, there have been a couple of instances where orders didn't go as smoothly as I'd hoped, but customer service was there to help, albeit not instantly. Overall, it's a service that has its flaws but also brings a lot to the table for entrepreneurs like myself.

Store

Xestify

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We're thrilled to hear that you're already impressed with KakaClo. We designed our platform to be user-friendly and efficient, so we're glad it's making dropshipping easy for you. Our 24/7 customer service is dedicated to providing top-notch support whenever you need it. We're delighted that our US warehouse's fast shipping has been a hit with your customers. Thank you for considering us a game-changer for your business. We're here to support your success every step of the way!

5 / 5 Share

Feb. 22, 2024

Since I started using KakaClo, I've noticed several benefits and a few drawbacks. The product range is impressive, and having items stocked in a US warehouse means faster delivery times, which my customers love. However, I've noticed that while there's a vast selection, the quality can be inconsistent. Some products are fantastic, while others don't meet the same standard. I do wish they offered more high-end options. Despite this, the convenience and efficiency of their dropshipping model have made operations smoother for my business. It's not without its issues, but KakaClo has overall been a good partner for my online store.

Store

Oneways

Using app

About 2 months

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for sharing your experience with KakaClo. We appreciate your feedback and understand that there have been both benefits and drawbacks. We're glad that our impressive product range and US warehouse have provided faster delivery times that your customers appreciate. However, we apologize for any inconsistencies in product quality and understand your desire for more high-end options. We're constantly working to improve our offerings. We're pleased to hear that our dropshipping model has brought convenience and efficiency to your operations. We value your partnership and will continue to work on enhancing your experience. Thank you for considering us a good partner for your online store.

5 / 5 Share

Feb. 20, 2024

Nancy was wonderful in promptly replying to my emails. Her customer service was wonderful and she answered all of my questions within an hour through email! KakaClo definitely has excellent customer service!

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that Nancy provided you with prompt and excellent customer service. We strive to ensure that our team responds to inquiries promptly and addresses all questions thoroughly. We're glad that Nancy was able to assist you and deliver a positive experience. We appreciate your feedback and value your satisfaction with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Feb. 19, 2024

I have had a good experience so far. I love how stylish their clothes are and customer service is always on point. I wish they made more life videos so that we know the quality we can expect our customers to receive. It would be nice to see more presence on social media.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with KakaClo! We're glad to hear that you love the stylish clothes and that our customer service has been on point for you. We appreciate your feedback regarding the desire for more life videos showcasing the product quality. We understand the importance of transparency, and we'll take your suggestion into consideration to provide more visual representations of our products. We also appreciate your suggestion to increase our presence on social media, and we'll work on enhancing our engagement in that area. Thank you for your valuable input, and we're here to support your continued satisfaction with our services.

5 / 5 Share

Feb. 15, 2024

Amazing products, incredible service and great communication!

Store

Insizes

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that you're satisfied with our products, service, and communication. Providing amazing products and excellent customer service is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our offerings. Thank you for choosing us as your partner!

5 / 5 Share

Feb. 12, 2024

I had a problem with the shipping set up,but it was solved fast by the staff Leo. He was so kindly and helpful. I appreciate a lot.

Store

M 2

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We apologize for the problem you encountered with the shipping setup, but we're glad to hear that Leo from our staff was able to assist you promptly and effectively. We strive to provide excellent customer service, and we're delighted that Leo was kind and helpful in resolving the issue for you. We appreciate your understanding and patience. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Feb. 12, 2024

Amazing app, very useful for dropshippers, Customer support always available to help even during weekends. fast shipping, cheap price.Highly Recommend!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're thrilled to hear that you find our app amazing and useful for your dropshipping needs. We take pride in providing excellent customer support and ensuring assistance is available even during weekends. Fast shipping and affordable prices are key aspects of our service, and we're glad they have met your expectations. We appreciate your recommendation and value your partnership. If you have any further questions or need assistance, please feel free to reach out. We're here to support your success!

5 / 5 Share

Feb. 7, 2024

At first I had some trouble figuring out how to set my pricing rules however the support agent Caroline was able to help me figure things out. She was very thorough and helpful in her responses, as well as replied in a timely manner. Thank you for your help!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're glad to hear that you're satisfied with our products, fast support, and find our platform great for starting your dropshipping business. We strive to provide good quality products and efficient support to help you succeed in your venture. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us as your partner!

5 / 5 Share

Feb. 6, 2024

I had trouble processing my first order and chatted with Nick who was exceedingly helpful and walked me through the whole process. He added screenshots and tutorial links. Great first experience!

Store

Shopmax

Using app

2 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for sharing your first experience with us! We apologize for the trouble you faced while processing your first order, but we're glad to hear that Nick was exceedingly helpful in resolving the issue. Providing step-by-step guidance, screenshots, and tutorial links is part of our commitment to excellent customer service. We're thrilled that Nick was able to assist you effectively and ensure a great first experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help you succeed!

5 / 5 Share

Feb. 4, 2024

Nancy was very patient and extremely helpful. Very knowledgeable and answered my very many questions in a timely manner.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Nancy! We're delighted to hear that she provided patient and helpful assistance to you. Our team aims to be knowledgeable and responsive, ensuring that all your questions are answered in a timely manner. We'll make sure to pass along your kind words to Nancy. If you have any further questions or need assistance, please feel free to reach out. We're here to support you every step of the way!

5 / 5 Share

Feb. 2, 2024

Excellent service. It resolved all the doubts I had because I just started working with Dropshipping. the assistant Nancy who was my agent deal with my requests. She is very effective and I am very happy to work with her.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with our service! We're glad to hear that we were able to resolve all your doubts and provide the assistance you needed as you started working with dropshipping. Nancy, your agent, was effective in dealing with your requests, and we're delighted to hear that you're happy with her support. We appreciate your feedback and value your satisfaction as our customer. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way!

5 / 5 Share

Feb. 2, 2024

It is an very good app that helps you to deliver your packages safe and find good products for an good price! The service is also very good! My agent Nick is very helpful. I give this an 5/5!

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We're thrilled to hear that you find our app very good for delivering packages safely and sourcing good products at reasonable prices. Providing excellent service is our priority, and we're glad to hear that Nick, your agent, has been very helpful. We appreciate your rating of 5/5 and your recommendation. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to provide ongoing support and help you succeed!

5 / 5 Share

Feb. 1, 2024

I had some problems understanding how the whole process worked, but their assistant Caroline from customer support really helped me out.

Using app

8 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We apologize for the initial difficulty you had in understanding the process, but we're glad to hear that Caroline from our customer support was able to help you out. Our team is dedicated to providing clear explanations and assistance to ensure a smooth experience for our customers. We appreciate your feedback and value your satisfaction. If you have any further questions or need any more assistance, please don't hesitate to reach out. We're here to help you every step of the way!

5 / 5 Share

Feb. 1, 2024

I've been troubled with some issues and I'm super impressed with how my personal assistant helped me with everything. I had questions and he was able to walk me through everything clearly and efficiently. Great place to get things done.

Store

My Store

Using app

8 days

Developer Reply

Thank you so much for your positive feedback! I'm glad to hear that your personal assistant was able to assist you effectively and provide clear guidance. It's always fulfilling to know that our services have made a positive impact on our users' lives. If you have any more questions or need further assistance, feel free to ask. We're here to help you get things done!

5 / 5 Share

Feb. 1, 2024

I've only been using this app for a short time, but I already like it. Excellent support, seamless synchronization, a huge selection of products. I am sure that I will continue to cooperate with these guys!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're thrilled to hear that you're already enjoying our app, finding the support excellent, synchronization seamless, and product selection extensive. We're grateful for your confidence in our team and look forward to continuing our cooperation with you. If you have any further questions or need assistance, feel free to reach out to us.