Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
Rating
4.8
feedback
420
chart
#1,115
All reviews
Rating Breakdown
Review RSS Feed
Jan. 29, 2024
Very good app and very good support, especially from Nick: nice, quick and efficient.
Thank you for your positive review! We're delighted to hear that you find our app and support to be excellent. We appreciate your kind words about Nick, and we're glad he provided nice, quick, and efficient assistance. Your satisfaction is important to us!
Jan. 29, 2024
I had issues with my website and adding items to my store but thanks to Kakaclo She was right on top of it and helped me get it situated right away. She was on top of it instantly and got everything working for me and timely manner!
Thank you for sharing your experience! We're thrilled that Kakaclo promptly assisted you with the issues on your website and adding items to your store. It's great to hear that she was on top of it instantly and resolved everything in a timely manner. We appreciate your feedback!
Jan. 15, 2024
I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.
We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.
Jan. 10, 2024
For a free app that doesn't charge you a monthly fee I would say that it is pretty good. I would also like to give a big shout out to my agent Leo who helped solve all my problems. At first it was hard to communicate because I am in a different time zone, but once I worked out the zone difference, the communication process was smooth and they reply super fast. Thank again Leo.
We appreciate your feedback! We're glad to hear that you find our free app useful and that Leo provided you with excellent support. We understand the challenges of different time zones, and we're pleased that communication was smooth and efficient. Thank you for acknowledging Leo's efforts, and we'll be sure to pass along your appreciation.
Jan. 9, 2024
Not too long ago, I began my journey with KakaClo, and I encountered some difficulties with managing orders. Thankfully, I reached out to Nancy for assistance, and she graciously came to my aid. I am incredibly thankful to her because without her guidance, I would have been unable to navigate the intricacies of order operations. I express my heartfelt gratitude to Nancy for her invaluable support.
We're grateful for your kind words and thrilled to hear that Nancy provided invaluable support in managing your orders. It's wonderful to have team members like Nancy who go above and beyond to assist our customers. We'll make sure to share your heartfelt gratitude with her. Thank you for choosing KakaClo, and we're here to help you every step of the way on your journey.
Jan. 7, 2024
Exceptional service! KakaClo handled my orders seamlessly, keeping me informed throughout. The surprise 5% discount on a product fee was a pleasant bonus. Efficient, reliable, and highly recommended! Special thanks to Nick for their outstanding support!
Thank you for sharing your positive experience with our customer service representative! We're glad to hear that he was able to assist you promptly and effectively in resolving the issue. We value your feedback and are committed to providing excellent customer service.
Jan. 1, 2024
Excellent experience. Great agents, Nick helped me a lot!
We're delighted to hear that you had an excellent experience with us! It's wonderful to know that Nick provided great assistance. Thank you for your kind words and support. We look forward to serving you again in the future!
Dec. 23, 2023
Easy to use, Customer Service is Great. Nancy was very helpful and resolved my issue immediately!!! Highly recommend.
We're glad to hear that you found KakaClo easy to use and that our customer service, especially Nancy, provided great assistance in resolving your issue promptly. Thank you for recommending us! We appreciate your support.
Dec. 22, 2023
Love KakaClo and their amazing products and prices! My support Nick was super friendly and helpful and quickly answered my questions. Definitely recommend this app!
We're delighted to hear that you love KakaClo and our amazing products and prices! It's great to know that Nick provided super friendly and helpful support, quickly addressing your questions. Thank you for recommending our app! We appreciate your support and look forward to serving you in the future. Share
Dec. 22, 2023
KakaClo's communication efficiency has been exceptional. Recently, we encountered a situation where a customer urgently needed to change their shipping address. Despite it being late on a Saturday, we promptly forwarded the request to support, unsure of when we would receive a response. Surprisingly, Nick from support replied almost immediately, assuring us that he had successfully updated the customer's shipping address. Our experience with KakaClo has left us extremely satisfied with their prompt and effective communication.
We're glad to provide exceptional communication. Thank you for your satisfaction with our prompt and effective support!
Dec. 19, 2023
There is a big problem with the shipping processes they are using. For most of us merchants, it's critical to provide our customers with a TRACKING # within no later than "2 days max". Regardless of the location of the item or what type of shipping method is being used, a tracking # should be given fast. Letting our customers wait for 5 or 7 days just to get a tracking #s is really bad business. I have sent an email requesting 2 days to get a tracking # but was not given a reply. You think this should be easy to fix since they know the weight and the dimension of the package for them to provide a tracking # fast. It should even be automatic the minute the order is paid for. 2 Complaints from our first 7 orders is really a problematic. The location of the product is not an excuse. People understand the fact that the item is coming from overseas but they expect to be updated with a tracking #s. I have dealt with many vendors from overseas for the past 15 years. Now days the USPS and UPS or DHL network is way better and I feel this is not being used properly by this company. 2nd Issue: They list an order under "InProgress" for 5 days then they change it to "Out off Stock". My customer was waiting for 5 days then they find out the item they paid for will not be shipped. Really bad service.
Hi Maroon Navy Store We apologize for the inconvenience caused. Normally processing time is 1-4 business days. We will upload the tracking number once package shipped. We understand the importance of providing tracking numbers promptly, and we are actively working to improve our shipping processes. We appreciate your feedback and will take it into consideration to ensure better service in the future. Regarding the second issue, we apologize for the delay and will make sure such situations are avoided in the future. We suggest that you can upload products from Premium and Express catalog for faster processing time and stable inventory. We also have product in US warehouse in Express catalog and the products here can be shipped within 1 working day. Thank you for your understanding.
Dec. 16, 2023
Suppliers are great, and product quality is good too. be satisfied while contacting them
We're glad to hear that you're satisfied with our suppliers and the quality of our products. We strive to maintain excellent supplier relationships and provide products of the highest quality. Thank you for your feedback, and please don't hesitate to reach out if you need any further assistance.
Dec. 7, 2023
Hi everyone! I have been working with KakaClo for almost a year now not only here but in other stores and the only reason why I am actually looking to do more business is because of the back up from KakaClo has been great!! In my experience I would recommend YOU to learn how to work in this platform and your expectation might need to be adjusted to how the whole system works not to your ideals but the facts of the market and system. If you get to understand that you will be glad to have found KakaClo for your Store! Wish you Great Success!! Cheers
Hi Pekosa Women Clothing, Thank you for your positive feedback! We appreciate your loyalty and are thrilled to hear that our support has been excellent. We encourage others to embrace the platform and adjust their expectations accordingly for a successful experience with KakaClo. Cheers to your continued success!
Nov. 27, 2023
We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.
We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!
Nov. 23, 2023
Great service and fast responsive time. The customer service manager is awesome and Seven really helped me to track my orders. Pleasant experience and definitely recommend it to my friends.
We're thrilled to hear that you had a great experience with our fast and responsive customer service. Our customer service manager and Seven are dedicated to providing excellent support, including order tracking. Thank you for your recommendation! We appreciate your support and look forward to serving you and your friends in the future.
Nov. 19, 2023
I would absolutely recommend KakaClo for smooth operation and quality service. Nancy is very communicative and very resourceful.
Thank you for recommending KakaClo! We're thrilled to hear that you had a smooth operation and experienced quality service. Nancy's excellent communication and resourcefulness are greatly appreciated. We value your feedback and look forward to serving you again in the future!
Nov. 17, 2023
Love KakaClo and their amazing products and prices! My support Nick was super friendly and helpful and quickly answered my questions. Definitely recommend this app!
We're thrilled to hear that you love KakaClo and our amazing products and prices! It's great to know that Nick provided friendly and helpful support, promptly addressing your questions. Thank you for recommending our app! We appreciate your support and look forward to serving you in the future.
Nov. 4, 2023
I am delighted to express my satisfaction with this incredibly user-friendly app, which has greatly streamlined my life and business operations. The support provided has been exceptional, accompanying every purchase and order with utmost helpfulness. I would like to extend my sincere gratitude to Nancy from KakaClo support, who promptly responded to my support email within minutes and offered invaluable assistance. I wholeheartedly plan to continue utilizing this dropshipping service for many years to come and highly recommend it to others. Don't miss out on the opportunity to benefit from its remarkable features and superb support.
Thank you for your satisfaction and trust in our user-friendly app, streamlined operations, and exceptional support. We appreciate your recommendation!
Nov. 2, 2023
I've been using KakaClo for a while and I love it. They have fashions for just about every style, they're affordable, and it's great that I don't have to pay a monthly fee to access the products.I just had an issue with inventory, and my support Nick was so kind, patient, and helpful. They helped me troubleshoot the issue in no time! I can't recommend the app enough.
We're delighted to hear that you're loving KakaClo! With a wide variety of affordable fashion options and no monthly fees, it's a win-win. We appreciate your kind words about Nick's support. Thank you for recommending our app!
Oct. 6, 2023
Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future. Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks
Dear Shopboxdeals, We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused. Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible. Any question, you are welcome to contact us and we will reply you within 2 business days. Best regards, Nick