Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
Rating
4.8
feedback
421
chart
#1,115
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2023
Terrible every thing the one star reviews are saying is accurate
Dear Candle and Clothing Company Thank you for sharing your feedback with us. It's concerning to hear of your dissatisfaction, and I deeply apologize for not meeting your expectations. If you could provide specific details about the challenges you faced, it would be immensely helpful. We're keen on understanding more so that we can directly address and rectify these issues. Please know that we value your business and are committed to making the necessary improvements. If you’re open to discussing this further, we'd appreciate the opportunity to make things right. Warm regards, Timothy
Oct. 3, 2023
I got multiple orders coming in we're in 2023 a digital Era with tons of competition and movement. With that being said when we get sales we want to move quick. Kakaclo hasn't ship any orders out and costumer service is none existence I been trying to contact them for two days straight 9am, 1pm and even 7pm all with 0 luck. Even when their system says for me to leave my email and they'll get back to me later they never do. Shipping is way too slow. From the 27 to the 3 that's already 6 days.
Dear Cupid Beauty Supplies, Thank you for sharing your feedback with us, and I genuinely apologize for the inconvenience you've faced. I understand the urgency of your situation, especially in today's digital era where swift action is paramount. Please allow me to address your concerns: Shipping Delays: The goods you've chosen are shipped directly from China. Considering international shipping times, a 6-day delivery period is within the expected timeframe. However, I understand the need for speed in your business. For faster delivery in the future, I recommend choosing the DHL logistics channel, which can expedite the process to 3 days. Or you can choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. Customer Service Delays: I sincerely apologize for the lack of communication you've experienced. We are located in the GTM +8 time zone, which may lead to differences in working hours when compared to the United States. This, however, is not an excuse for the prolonged response time. It's our commitment to be there for our customers, and we've fallen short in this instance. To make amends, we'd like to offer you compensation for the inconvenience you've experienced. A member of our team will be in touch shortly to discuss the specifics. Once again, I deeply regret the frustration and inconvenience caused. We are taking your feedback to heart and will be working diligently to improve our processes and response times. Thanks! Timothy
Sept. 28, 2023
Shipping from the USA is quick and great service. App easy to use and load
Thank you for your review! We're happy that our shipping from the USA is quick and that you find our service great. We're also glad you find our app easy to use and fast-loading.
March 19, 2024
BEWARE!!!! My Shopify store is being shut down. This is very sad for me. Due to copyrights infringement. I have had a store for over 5 years and recently in october added dropshipping. Because Kakaclo uses fake photos of products and copy the products, which I did not know. I got an e-mail from Shopify stating my store is being shut down and I am losing years of data and work and customers for having copyrights images. I can't believe I am losing my store bc I added this drop ship vendor to my online store
Thank you for your positive feedback! We're glad you like our dropshipping service and appreciate your recommendation. We value your support!
Sept. 24, 2023
Product Quality: Assess the quality of the clothing and apparel offered by Kakaclo. It's essential that the products are well-made, durable, and meet the expectations of your target audience. Product Variety: A good dropshipping platform should offer a diverse range of clothing styles, sizes, and designs to cater to different customer preferences. Pricing and Profit Margins: Evaluate the pricing structure to ensure you can set competitive prices while maintaining a reasonable profit margin. Compare their product prices to what's available in the market. Shipping and Delivery: Timely delivery is crucial in dropshipping. Review the shipping times and policies to ensure that your customers will receive their orders in a reasonable timeframe. Customer Support: Strong customer support from the dropshipping platform can be a significant advantage. Make sure they provide assistance and solutions promptly. Return and Refund Policies: Investigate their return and refund policies. A clear and fair policy can help in case customers have issues with their orders. User-Friendly Interface: A user-friendly platform makes it easier for you to manage your store and for customers to navigate and make purchases. Reliability and Trustworthiness: Look for reviews and testimonials from other dropshippers who have used Kakaclo. A reliable platform is crucial for long-term success. Integration and Tools: Check if they offer useful tools and integrations, such as plugins for e-commerce platforms like Shopify or WooCommerce. Legal and Ethical Considerations: Ensure that Kakaclo operates within the legal and ethical boundaries of your target market. This includes compliance with copyright and trademark laws. Scalability: Consider whether Kakaclo can support your business's growth. As your business expands, you'll need a partner that can scale with you. Costs and Fees: Be aware of any upfront costs, subscription fees, or transaction fees associated with using Kakaclo's dropshipping services. To get the most accurate and up-to-date information, I recommend conducting thorough research on Kakaclo by reading reviews, reaching out to their customer support, and possibly even testing their services with a small order before committing to a long-term partnership. Additionally, consider seeking advice from other entrepreneurs who have experience with clothing dropshipping services or platforms.
Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come! Thanks! Timothy
Sept. 23, 2023
Great app, has a lot of selections and great options for customization.
Thank you for your positive review! We're thrilled to hear that you enjoyed our app's wide selection and customization options. We appreciate your support!
Sept. 18, 2023
Absolutely awful company to deal with, poor customer service, you wait for hours on end if not days for responses, they don't answer their phone calls, they only put products into out of stock after taking payment for the product, then they update the system to say no stock and hope you don't email them. And when you do get a product it takes a lot longer than their competitors to be delivered. Really a poor company wouldn't recommend it for anyone that's trying to do drop shipping. DO NOTHING BUT COST YOU CUSTOMERS AND MONEY.
Dear Dress Your Best, Thank you for taking the time to share your feedback with us. We sincerely regret to hear about the challenges you've faced with KakaClo. We aim to provide the best services to our partners, and we apologize for falling short in this instance. To address your concerns: Customer Service Response Time: We understand how vital prompt communication is, especially in a B2B marketplace setting. We apologize for the delays you've experienced. We're actively working on increasing our customer service team size and enhancing our training to ensure quicker and more efficient responses. Inventory & Stock Updates: It's concerning to hear about the stock discrepancies after payment. Our goal is to provide real-time stock information to prevent such issues. We'll be investigating this matter to enhance our system's accuracy and to ensure this doesn't occur in the future. Shipping and Delivery: We take pride in having our own US Warehouse to expedite shipping processes. We understand that timely delivery is crucial for businesses, especially in dropshipping. To further enhance your experience with us, we recommend that you choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. We genuinely value your feedback as it helps us to improve and serve our customers better. If you'd be open to it, we'd like to get in touch privately to further discuss any specifics and see how we can make it right for you. Additionally, we are committed to taking actionable steps to ensure such issues are prevented in the future. Warm regards, Timothy
Sept. 5, 2023
I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website.
Hi Fru Gal Boutique, Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come! Thanks! Timothy
Sept. 2, 2023
Why Kakaclo website is not working? I send them emails but no response
Hi Royale! If you can provide additional details or specific inquiries you had in your emails, I'll personally ensure they are addressed promptly. Your patience and understanding are greatly appreciated, and we're committed to restoring your confidence in KakaClo. Warm regards, Timothy
Aug. 31, 2023
As a newcomer to the world of e-commerce, I am still in the process of learning how to establish and run a successful online store. It's been a challenging journey, but thankfully, KakaClo has been a great help in lifting much of the weight off my shoulders and simplifying the drop-shipping process. What's more, their customer service team has been incredibly supportive and responsive, promptly addressing any concerns I've had.
We appreciate your feedback! Glad we could help simplify your e-commerce journey and provide excellent customer service. Thank you for choosing KakaClo!
Aug. 30, 2023
This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise. Great for New business owners.
Dear Zoefashiongroup, We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Quality: We recommend choosing products labeled as "Premium" and "Express." The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate. Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
Aug. 29, 2023
I'm thrilled with the speedy delivery of the products to my customers, and the quality of the items is simply outstanding. It's such a relief to have discovered this incredible company to assist me in my online boutique venture. I will certainly continue to order from them, and if I'm ever able to open a physical storefront, they will be my go-to supplier. I can't express enough gratitude for the exceptional products they offer, which have been well-received by my customers.
We're also thrilled to hear such positive feedback! Our team is dedicated to providing the best service, and it's great to know we're hitting the mark. Thank you for choosing KakaClo, and we're excited to continue our partnership with you. Thanks! Timothy
Aug. 10, 2023
As a new customer of KakaClo, I recently received my first order and was blown away by the exceptional quality of everything I received. The shipping time was also impressive, and I couldn't be happier with the overall experience. The customer service team at KakaClo has been fantastic as well, providing me with helpful and professional assistance every step of the way. I'm absolutely delighted with my purchases and would highly recommend KakaClo to anyone in need of high-quality products and top-notch service.
We're thrilled to hear such positive feedback! Our team is dedicated to providing the best service, and it's great to know we're hitting the mark. Thank you for choosing KakaClo, and we're excited to continue our partnership with you. Thanks! Timothy
Aug. 7, 2023
The shipping times for this service is ridiculous. They tell you it takes 1-4 days just to process the item...well I ordered 6 days ago and my item still has yet to ship! I will have to reimburse my customer because of shipping time. When you try to reach out to someone, crickets. Nothing. Nada. This is one of the worst drop ship sites I have come across and I have been doing this a few years. I have deleted all my other imported products and will find alternatives to this site. Just horrible!
Dear DD & MALI First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with KakaClo. We truly value every partner and customer, and it’s evident from your feedback that we haven't lived up to the expectations we set for ourselves. Shipping Delays: We aim for a 24 hours processing period for each order. I'd like to bring to your attention that we were on National Holiday from September 29 to October 4, which led to a delay in shipments. However, this information should have been conveyed more clearly to you, and I genuinely apologize for the oversight and the subsequent impact it has had on your business. Communication Issues: It's concerning to hear that our communication lines fell short during this period. Every query and concern from our partners is vital to us, and we're working on improving our responsiveness to ensure partners like you always have the support you need. As a gesture of goodwill and an attempt to make things right, we'd like to offer compensation for the inconvenience you've faced. Our team will be reaching out to you shortly to discuss the specifics. Your feedback is crucial in helping us improve. I hope that we can earn back your trust and prove that we can be a reliable partner for your business in the future. Thanks! Timothy
July 9, 2023
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X, We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
June 28, 2023
I absolutely love this dropshipping company! Their selection of amazing items is unmatched, and their shipping time is incredibly fast. I highly recommend them to anyone looking for a great dropshipping experience.
Thank you for your amazing review! We're thrilled that you love our dropshipping company, from our unmatched item selection to our fast shipping. We appreciate your high recommendation!
Sept. 26, 2023
My experience with Kakaclo drop shipping. At the beginning I didn’t know how to work with them, but I persevered because the options they offer is What goes with my market. First I was frustrated and started to ask questions and they kindly answered to me. Next I was explained their model of work and I had to adjust my expectation on how the system is set up on their side and so far so good I have had very little disappointment on not been able to fulfill 100% of my orders. I think we should accept that it is normal to have a few misses in every business and this one is not the exception. Lately their service has improved a lot and they are always very kind at doing their best to get my orders fulfilled. I do recommend them they are a great company! Nick is one of my contacts at Kakaclo and Nancy was in the past, they have been very responsive to all my requests and all the rest of the team is also very responsive Thank you very much!
It's fantastic to hear that you've had a transformative experience with KakaClo! Ensuring a wide product range and reliable shipping is at the heart of what we do. Your satisfaction is our reward. Thank you for being a valued partner, and we're here to support you every step of the way. Thanks! Timothy
June 21, 2023
KakaClo has been seamlessly simple so far. Leo was so helpful in our chat! The chat is a great feature and very user friendly!
Thank you for your positive feedback! We're glad that KakaClo has been seamlessly simple for you. Leo provided helpful assistance in the chat, and we're pleased that you found it user-friendly. We appreciate your support!
June 20, 2023
Full recommended, responsive customer service and has a such great app on app store as well. Best of the Best.
Thank you for your high recommendation! We're thrilled that you found our customer service responsive and enjoyed our great app on the app store. We strive to be the best.
June 19, 2023
I had a problem adding my shipping information and Nick help me get it right very nice and friendly.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.