Kakaclo ‑Clothing Dropshipping
KakaClo, Your One-stop Clothing Factory and Beyond.
Rating
4.8
feedback
421
chart
#1,115
All reviews
Rating Breakdown
Review RSS Feed
June 19, 2023
I had a problem adding my shipping information and Nick help me get it right very nice and friendly.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
June 18, 2023
Nancy was absolutely amazing! She provided all my answers and was quick to get back to me. She made this onboarding process super easy! I am super excited to begin offering KakaClo merchandise to my customers.
Thank you for your wonderful feedback! We're thrilled that Nancy provided amazing support and promptly answered all your questions. We're glad that she made the onboarding process easy for you. We share your excitement in offering KakaClo merchandise to your customers. Thank you for choosing us, and we're here to support you along the way!
June 14, 2023
I would like to thank Caroline for amazing customer support for helping with any question I had for getting ready to sell products. Thank you again.
Thank you for your kind words! We're grateful to Caroline for providing amazing customer support and helping you with all your questions. We appreciate your gratitude.
Aug. 24, 2023
USA EXPERIENCED SELLER with Shopify for YEARS, frustrating, the customer service works off China time, so for the USA it means delayed service or working very late. WILL NOT DO SIZE EXCHANGES & their sizes are all over the place, will not do returns other than defects, your customer or you are stuck with the sale.
Dear Jimmy Lee Leathers Club Vest, Thank you for taking the time to share your experience with KakaClo. We genuinely regret to hear about the challenges you’ve faced. We understand the importance of accurate sizing for clothing businesses. I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, which should enhance clarity and consistency. In terms of returns, due to the high shipping costs involved, we usually opt to refund the item without requiring our customers to return it. If you've encountered a non-refundable problem, please share your order details, and I'll personally ensure it's addressed promptly. Thank! Timothy
June 6, 2023
Very responsive customer service, fast delivery service and good follow-up, I strongly recommend KakaClo.
Store
My Store
Using app
28 days
Thank you for your fantastic review! We're pleased to hear that our customer service is responsive, delivery service is fast, and we provide good follow-up. We appreciate your strong recommendation of KakaClo. Thank you for your support!
June 3, 2023
I love the sample that i customized. The quality is very good. I am ready to bulk production for my brand store. Love kakaclo
Thank you for sharing your positive experience! We're glad you loved the customized sample and found the quality to be excellent. We're excited that you're ready for bulk production for your brand store. Thank you for your love and support for Kakaclo!
May 10, 2023
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there. I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too. It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks, I sincerely apologize for the experience you had with our customer service. It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance. While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers. For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships. If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward. Warm regards, Timothy
April 25, 2023
Never ever coming back. Place 15 orders and not a single order was in stock although it does stay in stock on the website. Their shipping is 15 business although I have paid $15 for express 5-7 express shipping. They don't tell you that item is not stocked after 4 days of sending your order. Extremely terrible services and scams in the name of shipping charges. All the customers were angry and would not recommend it.
Dear Soniz Enterprise, I'm truly sorry to hear about the challenges you've faced with your orders and the subsequent impact on your business. It's evident from your feedback that your experience with KakaClo has been far from satisfactory, and for that, I deeply apologize. Inventory Issues: It's concerning to know that there were discrepancies between the stock status on our website and the actual inventory. We're taking immediate steps to address and rectify this so that real-time stock information is accurately reflected. Shipping Concerns: We understand how crucial timely delivery is, especially when you've chosen and paid for express shipping. It's unacceptable that there were delays in informing you about stock issues after your orders were placed. We are currently re-evaluating our shipping processes and communication channels to ensure clarity and promptness in all stages of order fulfillment. Service Quality: It's deeply regrettable that you felt the services rendered were not up to par and even perceived as scam-like due to the shipping charges. We aim for transparency in all our dealings, and we will be reviewing our pricing and shipping policies to prevent such issues in the future. Your feedback is invaluable, and we genuinely value our partnership with sellers like you. I would greatly appreciate the opportunity to connect with you directly to discuss how we can make amends and work towards restoring your trust in KakaClo. Once again, I deeply regret the inconvenience and frustration caused. Your concerns are our top priority, and we are committed to making the necessary improvements. Warm regards, Timothy
May 1, 2023
Kecy was such a great help today! She reached out right away and assisted me :) Thank you again Kecy!
Thank you for your feedback! We're glad that Kecy provided great assistance and reached out promptly. We'll make sure to pass along your appreciation. Thank you again for your support!
April 16, 2023
I have had the pleasure of working with Nancy and utilizing KakaClo for my business needs, and I must say that I have been thoroughly impressed with both Nancy's level of service and the KakaClo platform it self.
Thank you for sharing your positive experience with Nancy and KakaClo! We're delighted to hear that Nancy has provided impressive service and that you've been thoroughly impressed with the KakaClo platform. We appreciate your support and look forward to serving you in the future!
April 13, 2023
I had a simply question and it was answered quickly! Leo answered my question and shared a link to help me fully understand what I needed. Thank you!
Thank you for your feedback! We're glad that Leo was able to quickly answer your question and provide you with helpful information. We strive to provide efficient and informative customer support. Thank you for reaching out, and we're here to assist you with any further questions or needs you may have.
April 12, 2023
Great options available, reasonable pricing. Customer service is very helpful, Nick was very knowledgeable and efficient!
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
April 12, 2023
Customer service is amazing!Nancy was very helpful in some order troubles we were having and was able to quickly solve them!
Thank you for your positive feedback! We're thrilled to hear that our customer service has been amazing and that Nancy was able to assist you with order troubles promptly. We strive to provide helpful and efficient support. Thank you for choosing us and for your kind words!
April 11, 2023
One of the best Apps I've ever used. The app offers a vast array of products from various of categories. and easy to setup collections and tags, categories and fully integrates with your Shopify store. Thanks,KakaClo!
Thank you for your wonderful feedback! We're thrilled to hear that our app is one of the best you've ever used. We're glad you appreciate the vast array of products, easy setup of collections and tags, and seamless integration with your Shopify store. We appreciate your support!
May 10, 2023
Room for Improvement at Kakaclo: Inventory and Shipping Concerns My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn. The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard. The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation. Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult. I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service. I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed. In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion, We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
April 8, 2023
This is THE best fashion dropshipping service I found yet! Their prices are great, customer service is always helpful. They are a reliable, efficient company! Thank you Winnie for helping me in the customer service chat. 100% recommend KakaClo!
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
April 7, 2023
Had a few preliminary questions and Kecy was really quick to answer my questions! Good start to my relationship with Kakaclo.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
March 28, 2023
I am so surprised by the abundance of 5 star reviews. I have processed 18 orders and had issues with 9 or 10 of the orders and counting. From waiting for 5 days after placing an order only to be told the item is sold out, to paying for express shipping 6-8 business days as they say but never got any order delivered in less than 12 business days. Also I have had customers complain about product quality as well as product description. Another problem is their sizing as well. One of my customers had to wait for two weeks, got angry and cancelled their order because it was not shipped in two weeks. Another thing I do not understand is the reason why I place an order and have to wait for 4 business days for them to know if the item is in stock before they ship. Out of the 18 orders processed, I can guarantee there will not be a single repeat buyer because 90% were angry about something. The other 10% probably were angry as well but chose to stay quiet. I still use the app and will continue to do so until I find a replacement while hoping they improve so I can update my review as well. If you are downloading this app, be ready and have a lot of patience to deal with angry customers. Also, save some money for transaction fees as you are ready to do a lot of refunds.
Dear Nick's Bay Company, Firstly, I want to genuinely thank you for taking the time to provide such a detailed review of your experience with KakaClo. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control. Sizing Concerns: We recognize the importance of accurate sizing, especially in the fashion industry. I'm pleased to inform you that we have made significant improvements in this area. All products are now available in both CM and INCH sizes to ensure clarity and consistency for our partners and their customers. Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions. If you're open to discussing this further, I’d appreciate the opportunity to connect with you directly. We value your partnership and are dedicated to ensuring KakaClo becomes a reliable and efficient tool for your business. Warm Regrads, Timothy
March 20, 2023
Nancy was very helpful and informative. Response time was quick as well! I love KakaClo products and i'll definitely be using them for future orders
Thank you for sharing your positive experience with Nancy and KakaClo! We're glad that Nancy was helpful, informative, and provided quick responses. We're thrilled to hear that you love our products and that you plan on using us for future orders. We appreciate your support and look forward to serving you again in the future!
March 19, 2023
I needed to check on a few orders that weren't showing tracking. Nancy was able to assist me super fast and provide me tracking and let me know there was an error in the system. Super fast response!
We're glad to hear that Nancy provided you with prompt assistance regarding your orders. Her ability to quickly provide tracking information and identify system errors is commendable. We appreciate your feedback on her super-fast response time!