All reviews

Rating Breakdown

  • 5
    98% (1,125 ratings)
  • 4
    1% (15 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (7 ratings)

Reviews with Text

  • 97% (1,117)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 3, 2025

This app works great and the Logbase support team is phenomenal. I've never experienced such amazing support with a Shopify app before! I did a free trial of another app from Logbase (Dealeasy), and had such a positive experience with the support that I decided to look into their other apps. I was already using another shipping calendar app but after the trial on Pickeasy, I'm switching over. The app works really well. It may take awhile to understand exactly how to make various changes and customizations, but every single use case I needed for the app was covered. I've never known an app company whose support team will answer questions and make technical changes on the fly for you (at all hours of the day!), or where you can schedule a zoom call on Calendly to go over questions. I'd like to call out Vignesh and Kavishan from the support team who have been extremely helpful so far. I definitely recommend this app and the Logbase company!

Using app

9 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 22, 2025

The app works like magic and is perfect! Sudan Ravi and Subiksha was extremely helpful and supportive—he resolved my issue within a minute and made the whole process smooth and stress-free. Excellent service!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2025

Spoke with both Subiksha and Jennifer to make fixes to my site. Both provided excellent support for two different queries. Clear and concise instructions provided over a zoom call. I really appreciate it.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. It really means a lot to us and our app's growth!

5 / 5 Share

Aug. 28, 2025

Manaz was extremely patient and helpful with setting up the app on my storefront. I am new to Shopify and he was knowledgeable and kind!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. It really means a lot to us and our app's growth!

5 / 5 Share

Nov. 12, 2025

Subiksha - great!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review. It really means a lot to us and our app's growth!

5 / 5 Share

Aug. 26, 2025

Fabulous customer service, resolved my issue of the widget appearing at the bottom of some pages immediately. Was able to install every thing I wanted with this app for a bakery company. Great customisations.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

dhina is very helpful and patienly solve every issue that raised by me! Thank you for the support manaz is very supportive and experienced in handling the best alternative solution for us. We appreciate his support and time. Subiksha is very supportive and experienced in handling the best alternative solution for us. We appreciate her support and time. Thank you for the prompt support everytime I raised the request.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Just started to use the app and so far looks good, does about 95% of what I would need it to do but that is limited just by my Shopify subscription. Both Barath and Moonz were very helpful in helping me setting up the app.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

1 / 5 Share

Aug. 22, 2025

Unable to use full capabilities as explained Pickeasy's help documentation. Pickeasy requires the CCS API. Although Pickeasy's help documentation says that this can be added by a Shopify admin through live chat, the information Pickeasy provides is not fully accurate. The plan I am on does not allow me to have access to the CCS API, even by paying an extra $20/mo to Shopify. I would need to pay a minimum of $100/mo extra to Shopify (in addition to the Pickeasy fees) to be able to fully implement the Pickeasy app.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi Michaela, Thank you so much for your feedback. Just to clarify, the Carrier Calculated Shipping (CCS) API is a requirement from Shopify, not from our app. It’s only needed if you want to set your own delivery or shipping rates inside Pickeasy — otherwise, you can use all core features without it. We’ve clearly mentioned this in our in-app banner and User Guide since Shopify controls the pricing and eligibility for the CCS API. I completely understand how confusing this can be and truly wish it were something we could control directly. If you’re open to it, I’d love to personally check if your store really needs the CCS API or suggest other workarounds that don’t require it. Please reply to our email from [email protected], and I’ll be happy to help right away. Warm regards, Siva Pickeasy - Logbase Team

5 / 5 Share

Aug. 23, 2025

This is the by far the service I have taken for Shopify. Thank you Dhina and Manaz

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

5 / 5 Share

Aug. 21, 2025

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review. It really means a lot to us and our app's growth!

5 / 5 Share

Aug. 21, 2025

Thank you Boris for addressing our comms

Store

Heriots

Using app

About 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 21, 2025

Vinduja helped me through the problem pomptly

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

Subiksha was very helpful in the zoom call. Very quick to answer and solve the issue. Highly recommend this app to others.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2025

This has made it easier for us to manage the different types of pick up/delivery options we have in our store. I had a small issue (of my own doing of course) that they helped me fix so quickly! Definitely recommend this app.

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

5 / 5 Share

Aug. 19, 2025

Super easy to use and set up! The team is very supportive and helpful. I highly recommend it!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2025

Fantastic service from Manaz and his team! Recommended!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2025

The team behind the scenes is amazing! They’ve been so prompt with answering my questions and did an amazing job of figuring out how to sync some of the back end issues. Amazing!!!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2025

Store

Prep2Go

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 14, 2025

Very helpful support, Subiksha is lovely and helpful! =)

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your support and feedback. It really means a lot to us!