All reviews

Rating Breakdown

  • 5
    98% (1,066 ratings)
  • 4
    1% (15 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 98% (1,066)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 31, 2024

Awesome support team! Jenifer is a great support staff member to work with to solve all the issues that our team faces.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2024

Barath , Siva & Rahul & Vinduja was great help with setting up our app, Logbase has a variety of apps that are helpful with delivery logistics (specially date picker), their app makes delivery logistics very easy, just download and schedule a setup call with them!

Using app

7 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

Dec. 23, 2024

Always on touch, solving all problems. Looking forward to see more improvements of the plugin!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our service.

4 / 5 Share

May 29, 2024

Nice app does what it says it do, also great customer support, thank you Nandini for the call and explaination

Using app

2 days

Total reviews

1

Average rating

4.0

5 / 5 Share

May 28, 2024

I needed help customizing the app cause im just so slow with technology and Vindu was so kind and patiently walked me through the whole process. The app woks perfectly and its about to save me from so much frustration

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

We sincerely appreciate you taking the time to share your feedback with us. Your kind words mean a lot, and we're delighted to hear about your positive experience with our product and service.

5 / 5 Share

May 18, 2024

Die App arbeitet perfekt und alle gewünschten Anpassungen wurden bis dato super schnell und passgenau umgesetzt. Großartiger Kundenservice! Gemeinsame Änderungen und Programmierungen via Zoom Call mit einem direkten Ansprechpartner. Kein Chatbot und sehr schnelle Reaktionszeiten, Support in Echtzeit. Nur zu empfehlen!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

May 14, 2024

This App works as intended. Very quick to add to your site. Had a few issues setting it up correctly, however the live chat support were able to fix the issues in less than 15 minutes. Very helpful

Using app

About 8 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

May 13, 2024

Great help

Using app

11 days

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

May 11, 2024

Would like to thank Jenifer for the exceptional service for helping me out with navigating the checkout session. Its been a long 2 hours to resolve what I needed and she stayed with me throughout everything.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

May 8, 2024

Barath offer amazing assistance with setting up delivery and pick up for my new store

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

4 / 5 Share

May 3, 2024

Jenifer was great to help us set up the app and understand the functionality.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share your feedback with us.

5 / 5 Share

May 2, 2024

Barath was very helpful in assisting me in my problem solving issues

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

April 30, 2024

I received amazing service from Suki, quick responses and immediate resolution of my store's issue. I'm very happy with the app and would greatly recommend it.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

1 / 5 Share

April 27, 2024

Have to say it is a very buggy apps. It need to access and change your theme code otherwise it will appear on every page but not only cart page. Further edits (downgrade to 1-star): apps not compatible with some v2.0 theme like sense. the custom code they use to fix the issue will cause another issue, i.e. the date picker will be permanently locked at your cart page even if you disable this app in theme setting. The customer service is also not helpful and keep denying this is a bug. good luck.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

Developer Reply

UPDATE: We noticed that our team has promptly addressed and fixed the problem you mentioned. We hope everything is working fine for you now. If you need any further assistance or have any questions, please don't hesitate to reach out to us via email. Regards, Logbase. I extend my sincerest apologies for any inconvenience or misunderstanding caused by the recent issue. Your satisfaction is our top priority, and we deeply regret any frustration you may have experienced. We understand that the process for disabling our app may not have been clearly communicated, especially for installations made before the introduction of the Shopify app embed feature. Moving forward, we are committed to improving our communication and support to ensure a seamless experience for you. We are fully prepared to assist you promptly, including upgrading the app to a newer version and delisting the old registration for your store. Rest assured that we will continue to prioritize your needs and provide the best service possible. Your satisfaction is paramount, and we are dedicated to resolving any issues you may encounter. Once again, I apologize for any inconvenience you have experienced.

5 / 5 Share

April 20, 2024

Barath was very very helpful!!

Store

Bloomd

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

Oct. 11, 2024

Stellar customer service!

Store

FISH

Using app

9 months

Total reviews

6

Average rating

3.7

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

April 16, 2024

Barath var väldigt hjälpsam och hjälpte oss att komma igång med appen, det ska bli väldigt spännande att testa detta på våra kunder! Jag får komma tillbaka och ge betyg till själva appen men Barath får 5 stjärnor i sin kundsupport!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

April 15, 2024

Janani helped me so much I really appreciate the customer service this app has provided

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

April 7, 2024

All my requests were actioned within minutes.The best customer service experience I have had in a while!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

Nov. 8, 2024

The help desk respond very quickly and have plenty of contact options and convenient times. They resolved my issue quickly and easily with also showing me other options so can navigate independently. The app is great for what I need and is versatile so I have more flexibility with how I sell different products. Janani Logbase helped me today and was very patient when my microphone didnt work

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.