All reviews

Rating Breakdown

  • 5
    97% (997 ratings)
  • 4
    2% (19 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (4 ratings)
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5 / 5 Share

Aug. 18, 2022

This app solved my complex delivery rates and options for my store, thanks Janani for your excellent support!

Using app

24 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 17, 2022

Great customer support. Quick responses. Definitely looking forward to using them throughout our business development.

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 16, 2022

Our store offers a lot of shipping options. Before we discovered this app, the shipping methods page was an absolute mess. I'm thankful for the help I received from Annie and Janani in setting up the app as per my store's requirements- both were very kind, polite and professional, and they understood my requests perfectly. I had no trouble at all understanding them either despite a lot of it being very technical, and I appreciate that the support team's assistance is just a message away. Kudos to you and your team, and thank you for putting yourselves in both the merchant's and customer's shoes to improve the user experience. Much love, Carmen

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2022

Fantastic app with amazing service! The guys are super helpful. Send a chat and they are on zoom straight away. Problem fixed really easily. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2022

This app is amazing, what makes it lot better is the customer service provided by Siddarth. I was looking to get the right product over a month and as I was looking into LogBase I thought this might be suitable for us. I contacted them and Siddarth was the one contacting us. He did help us setup the whole application and also did correct 2 mistakes that were creating us issues. Highly recommend this app.

Using app

About 1 year

Total reviews

2

Average rating

5.0

4 / 5 Share

Aug. 11, 2022

I've just installed and the help was able to support right away in the configuration. It seems to be working, so I gave it a 4 star (hopefully I can change later) since I'm testing this on our webshop.

Using app

11 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 9, 2022

Annie was super helpful & very patient helping me set up some shipping rates etc. Really great service from her.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

a really nice man (Kavishan) helped me and solved all my problems!!! Thank you! I´m liking the app a lot.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

Great app, it has allowed me to carefully control all aspects of shipping, combined with the local delivery and collection app. We are now able to ship uk wide based on product criteria with varying shipping charges which will be game-changer. It has taken a few days to get to grips with the apps and how they work, they are quite detailed and offer the ability to set whichever scenario and parameter you require which is just what we needed. Being a small business, this will be very beneficial for us as it allows us to compete with other companies. I have had two zoom meetings with support who have been extremely helpful and quickly resolved some slight issues that were a result of me not quite setting up correctly and their knowledgeable staff are happy to ensure you are getting what you need from the app. All in all very happy thanks guys

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 8, 2022

Very good good service and support. The application works as we expected. Support helped us set everything up so that it works as it should. Everything happened quickly and willingly. Thank you very much

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 8, 2022

App is well made and fairly intuitive. There was one small issue, and customer service came in and fixed the issue within no time. Annie was great! Highly recommended!

Store

Laura's

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2022

Very happy with the customer service and help provided by Annie. She resolved my issues very quickly.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2022

We chose this app as we needed a custom solution for pick-up and local delivery of a small area, we don't ship via a courier, and only some of our products are available for pick-up/delivery on certain days/times. This app has been great for us, and especially the help of Sree customising things on the back end for us, as I am a shopify beginner so I couldn't have done it without Sree's help. Really glad we found this app!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2022

Had some trouble setting up but Annie helped me out in so many ways! She was extremely fast and solved the issues I had even though they were quite complicated. Amazing service.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2022

I'm really impressed with this app, it offers lots of customisation options and is perfect for our business. We are a cake shop and wanted to start offering a local delivery option for our customers and have different delivery rates per postcode. This app lets up achieve all of that and more! We can also send out customisable reminder emails to our customers which is a great help. The best part of all though is the customer service, which really is the best I've experienced on Shopify so far. Siddarth has been a great help and was able to have a call with me at short notice to go through all aspects of the app and it get it set up for me to our exact requirements. Thank you Siddarth for your help it's much appreciated. To anyone considering this app, I would definitely recommend it, the customisation options are really good, and being able to send reminder emails to our customers from within the app is really beneficial to us.

Using app

About 22 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

July 27, 2022

The app is easy to install and great for those looking for precision scheduling. On top of that, the LogBase customer service was awesome.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2022

Customer service was super helpful in setting up our delivery process. Scheduling was easy, and he was very friendly and easy to follow.

Using app

About 10 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 26, 2022

The customer service for the app is top-notch! Siddarth was wonderful and recommend it for florist shops, like mine, that need an efficient way to get deliveries done.

Store

Papalma

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2022

great online support. used the chatbox and received assistance within seconds and problem fixed within minutes.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2022

Thanks a lot to Customer Support Team who help to set up according to our request. They reply very fast and helpful

Using app

2 months

Total reviews

2

Average rating

5.0