Order Editing | Upsell
Self-service order editing for Shopify customers
Rating
5.0
feedback
125
chart
#639
All reviews
Rating Breakdown
Review RSS Feed
May 27, 2024
Fantastic App, that reduces your customer service. Hamish is super helpful with the onboarding and set up Cheers Rhonda
May 22, 2024
When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address. We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders. We also love that there is an address validator baked right in, and people can also add products to their order too. Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.
May 21, 2024
Hamish has been so attentive with assisting us with setting up the Order Editing platform on our store. We've been searching for something to cut down our customer service time and THIS IS IT! It automates so many of the queries we were receiving every day, especially after a weekend which is making the biggest difference to our efficiency! Thanks Hamish!
May 21, 2024
Love this app - so easy to allow customers to edit their order post-purchase!
May 15, 2024
10/10 would recommend. Great, thorough service with efficient and clear onboarding with the team. Got the app running smoothly straight away and was available for any small issue resolution right away as well. No having to set the app up yourself and being left confused. The app itself creates huge upsell, saves money and time editing orders for customers and provides better customer experience as well putting the own-ace on the customer to correct their order details before the order is fulfilled! Hamish and the team are GOAT'd.
May 14, 2024
Customer service is amazing and the app is even better, save's so much time for our team. Every Shopify store should have this app.
May 8, 2024
Hamish was so helpful in assisting our company get order editing up and running. The program looks fantastic and we're excited to offer this service for our customers!
May 7, 2024
Hamish reached out as soon as we installed Order Editing and set it up right away for us before I even had time to look at the app. The service and eagerness to get us set up and ready to roll is something I have never experienced with any other app. Thanks team!
May 2, 2024
This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce
May 1, 2024
This app is a must-have for every Shopify store. There's always going to be customers that need to change their address after they purchase and if your fulfilments are faster than your customer service (as can happen in our case) you're gonna end up with upset customers. We got value from the first day we installed the app. There are tons of extra features too and the free tier makes it a no-brainer - pay only if it makes you money. App support is fantastic as well!
April 30, 2024
Order Editing has been game changing for our business! We went from dozen tickets a week from customers inputting their shipping address to only 1-2 per month. Hamish and team had been super responsive and helpful with implementation and support throughout! Highly recommend!
April 25, 2024
10/10 This app is insane. Why would you not install it? Also, the support was so fast and helpful. Thanks again, guys.
April 25, 2024
This app is so helpful in reducing support tickets related to cancelling order, editing incorrect addresses, or last minute decisions to add more products. Hamish and Karil are extremely responsive if any questions or issues arise. Would highly recommend this app.
April 23, 2024
This app is literally amazing! I can't wait to see how it works for my customers. I tested it out with a sample order and it worked like a charm I couldn't believe it. One of my number one customer service inquiries is to correct address or contact information. I know having this app will allow my customers to easily edit their own information and give me the piece of mind of knowing that their orders are accurate. The team was super helpful in helping me set it up in my store! Highly recommend, this will be one of the top Shopify Apps no question. Mark my words. I'm just glad I found it!
April 20, 2024
Great app, thoroughly recommend for every store. Support is amazing. ROI is great.
April 14, 2024
Very simple to install and does the job and more. Great support from the OrderEditing team if you have questions. This APP saves us lots of time correcting orders manually. Can highly recommend this to any Shopify implementation.
April 14, 2024
Absolutely the best to work with! Hamish went above and beyond to ensure and continue to ensure we are doing everything to enhance the experience for our customers! They are the BEST!!!!
April 8, 2024
This app is great - super helpful to help customers update their addresses post purchase (which happens more and more, thanks to one click checkouts). I would say the app is a little clunky to use but thats just me being super critical.