OrderEditing.com

Seamless implementation and a fantastic team behind the app. Erin and Hamish are always quick to help and make the whole process effortless. Hassle-free and reliable. 5 stars!

The whole Order Editing team is phenomenal, they consistently go above and beyond to make sure my team and I can seamlessly integrate OE with our internal systems. Lachie, in particular, has been exceptional to work with, always helpful, responsive, and a pleasure to collaborate with. Highly recommend OE!

Excellent onboarding and dedication to improving the product. We initially trialled a year ago and it just wasn't a right fit. Flash forward a year and the product has come a long way and I can only see it getting better. Highly recommend, early signs are looking great for us.

Keira and the Order Editing team went above and beyond to get us live with their app. They were incredibly responsive and quick to address all of our unique business needs. Even though we've only been live for a week, we’re already seeing a remarkably positive impact on our store. We can’t wait to continue tracking the results. I 100% recommend this app to anyone looking to free up their customer service team and boost customer satisfaction.

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets. What I love most: • True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits. • Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations). • Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations. • Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping. • Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements. In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer. Highly recommended!

Absolute no brainer app. Team are fantastic with incredible support and innovative approach. Its immediately saved us customer service time and issues with incorrect orders being shipped / followups and unnecessary charges we have to bear due to human errors. Upsell piece also a game changer integration to make app even more useful!

Order Editing has been great for our store. It has basically entirely removed all customer service issues relating to urgent address changes, freeing up so much more time for our CS team.

The support and expertise from the entire Order Editing Team has been nothing short of fantastic. From onboarding and beyond, they are there to help you deliver incredible results and make the customer journey even better along the way. Their team never rests, and they continue to provide great updates to the app! I would absolutely recommend that you have a chat with their team and get on board.

Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.

The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.

Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue. The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support. We highly recommend this app for any team looking to boost efficiency and drive results.

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!

Fantastic app, amazing functionality

Essential app with an outstanding team behind it! We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team. What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall. And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done. No idea how other shops manage without OE — for us, it became a core essential.

A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.

Hamish has been incredible to work with, he truly gives 100% every step of the way and walks you through everything in detail. Order Editing itself has been a game changer for our team, making it so much easier for customers to update their orders seamlessly. Between the product and the support, the experience has been excellent. Highly recommend!

We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise. Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.

We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking for. The founders are great and really care about the success of their customers. Highly recommend!