OrderEditing.com
Self-service order editing for Shopify customers
Rating
5.0
feedback
249
chart
#392
All reviews
Review RSS Feed
Oct. 23, 2024
HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.
Oct. 21, 2024
The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time and resources, both in labor and cost. Beyond that, it’s helped streamline operations at our fulfillment center. Previously, we had to scramble to cancel fulfillment requests and often faced UPS rerouting fees when orders were canceled mid-shipment. The app has reduced those downstream headaches, which is a major win. There’s also a clear revenue benefit. We’ve seen a nice uptick in new revenue from customers adding items to their orders post-purchase, something we weren’t expecting but now fully appreciate. During peak shopping seasons like LDW—and with BFCM on the horizon—the ability to offer self-service edits is invaluable. With the volume of orders we process, this app ensures our team stays focused on high-value work rather than getting bogged down in manual order changes. Highly recommend this app for any brand that’s scaling or looking to drive operational efficiency while increasing revenue opportunities!
Oct. 19, 2024
Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality
Oct. 16, 2024
We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in. The team were very helpful during onboarding and the aftercare support equally as good. James Balance Coffee
Using app
About 1 month
Total reviews
5
Average rating
4.4
Oct. 16, 2024
The app has been great for us since installing, a real must have and can see it being installed on every website as standard in the future.
Oct. 11, 2024
Works perfectly. Great experience for the merchant, even better for the customer. Highly recommend this app.
Oct. 8, 2024
We’ve been using Order Editing to help our customers make post-purchase edits (shipping address, size changes, etc.) before fulfillment, and it has been a game-changer. The upsell feature has also helped us boost AOV while providing extra value to our customers. Working with Hamish and his team has been fantastic— they are super responsive and always quick to assist. Highly recommend this app for anyone looking to improve their post-purchase experience and drive additional revenue.
Oct. 7, 2024
We were struggling with Order Updates not happening on time and customers being unhappy when that happend. This app fixed that for us. Was super easy to install, the tech team was brilliant, they got us up and running in 1 meeting. Love the App and the Team. Highly recommend.
Sept. 28, 2024
We added Order Editing app to enhance customer experience post-purchase and allow customers to edit their orders instead of going through customer service which can create frustration. And this app allows to do that in a very seamless and integrated way at the checkout thank you pag. It legit looks like a Shopify section. And cherry on the cake, you can offer people the opportunity to add products to their order which is an incredible and easy way to boost AOV and add additional free revenue :) Plus the team is super friendly and support/communication is top notch. Recommend 100%
Sept. 21, 2024
Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.
Sept. 16, 2024
Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.
Sept. 6, 2024
WOW! Great App - and unbelievable support. Fast to respond, 24/7 it felt like. Great results from the app and such good support
Sept. 6, 2024
Great support from Kiril and Hamish on getting the app implemented and onboarding. They were really quick on getting issue resolved and responsive on all our queries even with the time difference.
Sept. 5, 2024
We've been using the Order Editing Shopify App and couldn't be happier with the results! The app is an absolute game-changer for our store. It’s a much-needed solution that every Shopify store should consider. What really stood out was the incredible support from the team, especially Kiril. They went above and beyond to help us get everything set up, and they did it in record time. Their responsiveness, expertise, and dedication ensured that our implementation was smooth and stress-free. If you're looking for a reliable, effective, and user-friendly order editing app, look no further. This app has been a fantastic addition to our store, and we highly recommend it!
Sept. 5, 2024
a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!
Sept. 3, 2024
Order Editing is a game changer. It's saved our customer service team 800 support tickets, running profitable just on upsells, and saved 500 customers from having their products to the wrong place... all in just 60 days. Can't believe this isn't a native Shopify feature. Onboarding and personal attention to us as merchants from the founders is fantastic and nothing is too hard for Hamish and the team. Absolute legends.
Aug. 30, 2024
Order Editing has been a game-changer for us! With Q4 around the corner, we needed a solution to reduce customer support tickets, and this tool has already made a noticeable impact. We're thrilled with the results so far!