OrderEditing.com

Amazing order editing software, we have saved countless hours on Customer Service Tickets and is just a great feature to have in general.

Order Editing is a fantastic app with white glove onboarding and support. No doubt Hamish, Kiril, and team will continue transforming the industry with the ingenious function of holding an order. Keep on killing it :)

Hamish has been amazing to work with!

It's the app we've been looking for to help both our CS & operations team. Very thoughtfully engineered and support/onboarding has been great. The team proactively seeks out merchant feedback, and more importantly has implemented some adjustments to ease our business use cases. Highly recommend!

This app has really helped us decrease customer tickets for cancellations and address updates. Even better, the Order Editing team makes it seamless to install and their support is top-notch. I barely have to touch the app, so its self-sustaining nature takes even more off my plate as head of CX. Couldn't recommend more!

Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!

Hamish was really great to deal with, and helped get us set up very quickly and seamlessly. We've had no issues with the app. It's helped reduce customer service tickets and I would recommend it to any ecommerce store.

The Order Editing app has been brilliant for our brands, it's allowed customers to self serve address updates & contact information updates. The Order Editing team are really responsive and have helped us setup the flows required to disable editing when orders enter our production systems. I would definitely recommend!

This app is a game-changer! It lets customers easily edit their own orders, saving us time and improving their experience. The team behind it is fantastic—responsive, helpful, and truly dedicated to their users. Highly recommend it for stores looking to offer seamless self-service options!

Highly recommended. We onboarded ahead of Q4 and it saved our team both time and energy, while also generate revenue.

We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers. Customers are able to easily edit their address for a short period after they place the order, and even add new products. It's been really great so far.

We onboarded Order Editing before Black Friday to enable customers to edit their orders post-purchase and reduce inquiries to our customer service team. The app has been fantastic since implementation—easy to use and effective. The support team has been very helpful and responsive, ensuring a smooth onboarding process and ongoing success. Highly recommend!

We recently started using the Order Editing app, and it has been an absolute game-changer. The app itself is intuitive, seamless to integrate, and has made facilitating post-purchase order edits a breeze for our customers! A huge shout-out to Hamish and Pauly for their incredible support throughout onboarding and beyond. They’ve been proactive, responsive, and went above and beyond to ensure we were set up for success (some of our use-cases were quirky). More broadly they're positive, energetic... it's infectious! If you're looking for a reliable app to provide self-service order editing, improve customer satisfaction and drive up-sells, I can’t recommend this one enough. Exceptional app with equally exceptional support!

We installed Order Editing before our Black Friday sale to help reduce ticket volumes for our Customer Service team, and it did exactly that! It was extremely easy to get set-up and going. Hamish and the team are second to none. They've built a great solution for a problem that most ecomm merchants and brands experience on a daily basis. Highly recommend this to any Shopify merchant. It'll be a staple in any Shopify tech stack I build from now on!

OrderEditing has help us reduce tickets and drive revenue. It was great off the shelf, and only got better as we worked with the OrderEditing team to customize the app to our company's specific needs. Quick and seamless integration with tons of features and functionality built in.

A very versatile app with a lot of useful functionality. Saving me time and money. Support is excellent as well - always around to point you in the right direction.

This app is an absolute lifesaver! Enabling customers to self-serve and make edits to their orders is one of the smartest decisions we've made for our business. Our customers can now easily handle tasks like address changes, applying coupon codes, and adjusting quantities—freeing up valuable time for our customer service team. The app even caught attempts by customers to remove all paid products from their orders to claim free items. In those cases, the order editing feature automatically canceled the orders for us—an invaluable safeguard! We've also seen a noticeable increase in add-ons thanks to the app's upsell feature, which has more than paid for itself—four times over! This app is nothing short of incredible, and I can't think of a single reason why any business wouldn't install it immediately.

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer. Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help. Highly recommended!

We launched this app on Oct 15th, it is now Dec 3rd and 3.5k of our customers have self-serviced their orders in that time. That is a whopping number of customers that didn't need to reach out to our customer service team, and the upsells we've enabled are the icing on the cake. A genius bit of software, run by some truly inspirations people, who are responsive and attentive. Installing this app is a no-brainer. Truly.