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Hi there, I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund. Please let us know what else we can do to turn this negative experience into a positive one. All the best, Rhian Beutler President venntov

Hi there, I hope this finds you well. I'm sorry that you had a negative experience with the app and our team. When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system? From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT. We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app. I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product. We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you. Please email us at [email protected]. We want to make this right. Best, Rhian Beutler President venntov

Hi there, I hope this finds you well. I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately. Unfortunately, after three emails to you over the course of a week, we have not received a response from you. The solution for your particular issue is easily remedied and would have been fixed with an email to our support team. We at venntov are proud of the customer experience we provide and are sorry that you are unsatisfied with an app that came highly recommended to you. Unfortunately, because you never reached out prior to this review, nor have you responded to any of our emails it has put us in a position of wanting to make you happy but not being able to. Please email us at: [email protected] or respond to any of the emails that have been sent to you. We look forward to your response. All the best, Rhian Beutler COO + Co-founder venntov