Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#8,180
All reviews
Rating Breakdown
Review RSS Feed
Dec. 13, 2023
Hello, Since this afternoon, the app is crashing! It's impossible to edit an invoice or a preparation slip! What's happening? It's a disaster; orders are piling up, and I can no longer print them... Can you fix this issue quickly? Otherwise, I'll have to uninstall the app and switch to another one. Thank you.
Hi, there. Thank you for taking the time to leave us a review for Order Printer! We're sorry to hear about this experience you're having with our App. Please, use this link to reach out to our Authenticated Support Team so we can investigate these issues, and help you resolve them: https://shopify.link/vRnL. -Imogen, Shopify Support
Dec. 5, 2023
Why did our templates just randomly disappear after over 2 years? The customization is extremely tedious and difficult and to have them just randomly gone one day is very frustrating!
Hi! This temporary issue was caused by an update that has now been reverted. Your templates should be accessible once again. If you're still seeing issues in the app, please contact Shopify Support here: https://shopify.link/1w5D. Thank you! -Sophia, Shopify Support
Dec. 5, 2023
The app suddenly and out of the blue deleted all my templates
Hello! There was an update that may have caused some templates to disappear, but this change has been reverted and your templates should now be restored. Please contact our team through the Shopify Help Center if you're still seeing any issues with the app: https://shopify.link/1w5D. -Sophia, Shopify Support
Dec. 5, 2023
Seems like there was a recent update to the app, perhaps within the last 30 minutes. We are trying to print some invoices and all of our templates are gone. Now there are only two templates that remain that both say they've been edited 25 minutes ago. Other than this recent update we really like this app. I'm open to recreating the templates based off of the current ones but that is not ideal. I'm hoping that there is a way that this can be fixed.
Dec. 5, 2023
An update about 15 minutes ago wiped all our templates and custom coding we had paid for with seemingly no way to get them back, no warning either. Devastated.
Hi, there! This update was reverted and your templates should be restored. If you notice that there's anything still missing, please get in touch with us via the Shopify Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support
Nov. 7, 2023
Good but needs a flow trigger support, we want to tag orders that end up printed as printed but no option exists
Thank you for your review. It sounds like you are hoping to see a feature that tags your orders as already having been printed if applicable. Is that correct? If so, I can see how that would be a useful feature! As such, I have submitted this feedback to our team on your behalf. - Skye, Shopify Support
Oct. 27, 2023
shopify has made everything easy for users, from adding products to customizing website, then why does not shopify makes it that easy to customize labels (without any code),. so irritating
Hi, there! Thank you for your review. We appreciate your feedback and I'm happy to pass it on. We're always looking for ways to improve our features. In the meantime, this guide can help you with some common template customizations: https://shopify.link/ep6d. Our support team can assist with some customizations as well. If you'd like us to review this with you please reach out to to us here: https://shopify.link/vRnL. -Erin, Shopify Support
Oct. 26, 2023
Refuse to connect. The app did this last year in 2022, and is doing it again in 2023 at a critical time. I can't bulk print orders, Whether opening in a new tab, new window or same window...the error refuses to connect occurs. Fix it!
Hi, there. Thank you for letting us know about this. I'd love for us to take a closer look at what's happening. For more help with this please reach out to our support team here (https://shopify.link/vRnL) so that we can review this error with you. -Erin, Shopify Support
Oct. 15, 2023
I wonder why is not possible to print different packing slips for an order containing items located in different warehouses. Our stock is stored/allocated in different warehouses, so for some orders we need to print a packing slip for the items stored in the same warehouse, instead of a single packing slip for the whole order. This is possible to generate it even with the Shopify packing slip feature (the problem here is you cannot edit the default basic template), so I cannot understand why with this app is not possible to make that.
Hey, there! Thank you for taking the time to write a review for the Order Printer app. I understand how important it is for you to be able to print multiple packing slips for one order so I'll relay this feedback to our developers! -Summer, Shopify Support
Oct. 3, 2023
Oct. 1, 2023
Allow preliminary orders? It should be easy to implement…
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Sept. 17, 2023
Installed, spent 2 hours on support waiting for the dev team to fix a bug with the app and no resolution, uninstalled and went with 'Order Eagle' (works perfectly, plus functionality and aesthetics are also better). For orders with a discount, the 'Subtotal price' and 'Total price' were showing the same value, ie. discounts were not being properly accounted for. Who knows what else is wrong with the app, we didn't stick around to find out. App was already not performing it's fundamental purpose. Frustrating and time-wasting, would recommend avoiding.
Hi, there! Thank you for taking the time to leave a review, and I'm sorry to hear about your negative experience. It appears the subtotal already takes into account the discount applied to the order, which is why it's the same amount as the total price. I have shared your feedback about this with our developers! If you'd like to give our app another chance, we'd be happy to help with any issues. Feel free to contact us here (https://bit.ly/2AWw5VA). - Greta, Shopify Support
Sept. 6, 2023
Very useful software, although sometimes there are some problems, but finally fixed, I will always use
Sept. 3, 2023
I always prefer Shopify's native solutions. but this time their native solution is too simple, It does not have the option to provide the user a download link to his invoices (that i can implement in "my account" page. And also didn't find any option to automatically send invoices to my customer. Shopify you can do much better than this..
Hi there, thanks for your review. I appreciate the thoughts you've shared in regards to some of the features that aren't currently available within our Order Printer app. I know how highly beneficial it would be to implement these features to our app, so I'll leave this as feedback to our internal development team so that they're aware of the needs you mentioned in your review. Thanks! -Kimi, Shopify Support
Aug. 25, 2023
Product discount variables are not working for 3 months now, please fix it. Other than this issue the app worked fine. Edit: App got updated, it's now fixed, thank you!!
Hi, thanks for your review. If you haven't already done so, I encourage you to contact our live support team about this so that we can investigate the situation in more detail from our end. You can start the contact process via our Help Center here: https://shopify.link/qLKl. -Kimi, Shopify Support
July 26, 2023
DO NOT USE!!!! Not an eco friendly app. When you select all orders and print on both sides, it prints two orders on the same sheet that are one page long. It should be able to print individual orders on each sheet, and only print orders that are two pages long on one sheet.
Thank you for your feedback. I appreciate your interest in printing on both sides to save paper, and I understand that it would be convenient for the app to recognize which sheets belong together. I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support
July 25, 2023
Discount variables are not working anymore. I'm actually more than disappointed to see that the variables are not matching with the ones in shopify API. Why in the world do you guys have to make everything so hard and inconsistent.
Hi there, thank you for your review. I am sorry to hear that you've noticed discount variables don't seem to be working with the Order Printer app anymore, but we appreciate you letting us know here. Please feel free to reach out to our support team about this and we can see if we can help in any way: https://bit.ly/2AWw5VA. -Victor, Shopify Support
July 24, 2023
Only lets you print 1 page at a time, the page you looking at. It needs to fix multiple page printing
Hi, there. Thank you for leaving a review. You can print up to 50 orders in bulk by following these steps: https://shopify.link/Jq5p. If you're having any trouble with this please reach out to our support team through the Help Center here (https://shopify.link/VRd6) so that we can help you out with this. -Erin, Shopify Support
July 12, 2023
I am so disappointed with this app. It was working fine then suddenly it wasn't. When I reached out to Shopify for support. They acknowledged there were problems, but did nothing about it.
Hi, there. Thanks for your review. I can understand how unexpected it must have been to see the app not functioning all of a sudden. I'm also sorry to hear about the support you received from our internal team. So that we can further assist you and hopefully get the app to work again on your account, we'll need you to contact our support team again. Given your initial experience, I understand you may have reservations about contacting our support team, though rest assured that we're committed to helping all our merchants. When contacting our team, please include any relevant screenshots or screen recordings of the specific errors you're encountering, as it'll help our team efficiently investigate the issues from our end. Please login to your store on our Help Center: https://shopify.link/VRd6 to get the contact process started. Thanks! -Kimi, Shopify Support
June 30, 2023
Same as numerous other recent user reviews, we have been using this app for ages. In the past month or so it frequently errors out when trying to print making it virtually unusable. We've developed numerous intricate invoice templates over the years and really don't want to have to go to another invoice formatting app and rebuild all of our templates. Shopify - PLEASE FIX THIS APP! It's broken.
Hi, thank you so much for taking the time to leave your review. The frequent errors you seem to be running into are definitely not ideal, so I completely understand your frustrations. If you haven't already done so, your next step here is to reach out to our live support team so that we can securely access your account in order to investigate the issues in more detail. To get the contact process started, please login to your store on our Help Center here: https://shopify.link/VRd6, where you can then proceed to contact our live support team for us to further assist. It'll help greatly if you can also provide us with specific examples of the errors you've run into, to help us better troubleshoot the situation from our end. Thanks! -Kimi, Shopify Support