Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#10,334
All reviews
Rating Breakdown
Review RSS Feed
Nov. 17, 2021
Annoying that Shopify hasn’t caught up with the rest of the tech world in supporting small businesses that run on iPad Pro. Can’t easily print orders, half the apps don’t work with iPad Pro either through Safari or Chrome. Come on, Shopify, do better!
Thank you for writing your review and for providing your feedback. Both the Shopify app and the Shopify POS app are compatible with iPad Pro devices, so if you are experiencing issues when accessing Order Printer and printing orders via your device, I would recommend contacting our support team so these issues can be troubleshooted further: https://bit.ly/2AWw5VA. It is always recommended that you have the latest iOS update as well as the latest versions of the apps installed on your device, so if you are experiencing issues it's worth checking to ensure that your applications are up-to-date. If this is the case and issues remain then our support team will be able to investigate these problems further for you. -Victor, Shopify Support
Aug. 8, 2021
False advertising. Has absolutely nothing to do with shipping labels. It only prints Invoices and Packing Slips, but it doesn't even do those right either, as they're missing tons of relevant info.
Hey, there. Thank you for taking the time and writing this review. While we're not seeing any mentions of shipping labels on our app description, our Support team would be happy to pass your feedback regarding any missing relevant information for your invoices or shipping labels. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
May 18, 2021
This is very high level. there is no info on credit card confirmation so if your customer needs a proper credit card receipt you are out of luck. I have to use another payment system to credit a credit card confirmation/receipt for my customers.
Thanks for taking the time to leave your feedback. Order confirmation and receipt should be automatically sent to your customer after the order is placed. If you wanted to build something custom, you'd need to have some coding knowledge. If you're not finding what you're looking for, I'd definitely recommend making a post in the Shopify Community: https://bit.ly/39Iepcp. We have developers and Shopify Experts answering questions at all times. -Oliver, Shopify Support
April 23, 2021
There are two main issues with this app both has to do with using different currencies in my shop. I am using shopify payments so it should be straightforward... 1) When I use a free shipment code the discount listed is in my sore currency but listed as the currency the customer pays in. 2) I am trying to make the invoice list store currency and trasaction currency since that is needed for tax purposes but no matter what I try the only currency that displays is the transaction currency. The liquid references listed does nothing!
Hi, there! Thanks for your feedback. This may be something we can bring to our theme's team to take a look at customizing for you. I would like to set the expectation that this may still require help from a developer if you don't have proficiency in liquid, but please don't hesitate to reach out to our support team so we can run this by them: https://bit.ly/3cJkx8V. -Oliver, Shopify Support
Feb. 27, 2024
After 3 years, the 1STAR will be renewed once again. There's an in-app alert that calls for an update and request to contact support. However, contacting support takes you to Shopify Support with no outcomes in sight or timeline. The issue seems to be ongoing for several months by reading the reviews
Thank you for reaching out and for writing you review. Our theme support team can make some changes to the templates for Order Printer, although this is usually limited to minor changes such as adjusting spacing and adding text and images. Other requests are not supported by our themes team, as per our design policy (https://bit.ly/3uGMIeu), and these changes must be made by a third-party developer or by the merchant themselves. There are also apps that allow for a wider variety of templates you can consider, such as Order Printer Templates: https://bit.ly/3g6Xy9N. If you feel that the changes you requested were indeed minor, and/ or were similar changes you requested before, please feel free to reach out to us again and we can take a second look for you. -Victor, Shopify Support
Feb. 10, 2021
Shopify now adds ADVERTISEMENTS FOR SHOPIFY to the bottom of every shipping label printed with Shopify Shipping...and they confirm this is intentional and there's no way to get them to remove these advertisements. Definitely a strong possibility they are going to start adding Shopify advertisements to transaction emails next.
Thank you for writing your review and I can appreciate your comments on this change. We are open to merchant feedback and I will be sure to submit yours to our development team for their consideration. -Victor, Shopify Support
Jan. 18, 2021
When I click on install App I get a message that no page can be found... is there an other option to install the app?
Thanks for reaching out to us! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link here: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your myshopify.com URL). Please feel free to reach out to support directly if this doe not work. Warm regards! - Oliver, Shopify Support
Jan. 11, 2021
App works as described but when reaching out for support to add a column for discount detail there is never any answer. I have reached out 3 times in reference to different issues. Please help!!
Hey, there! I'm sorry to hear about the issues you're having trying to get support for your question. This may be something our Theme support team can help with but I'll need to find out more information about what you're looking for first. I'll send you an email shortly so we can follow up on this. Warm regards! - Oliver, Shopify Support
Jan. 9, 2021
We were having issues with the app so we removed it, no we can not re-install the app. Says "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." when redirected.
Thanks for reaching out! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your URL). If that doesn't work, feel free to reach out to support for further assistance. Cheers. - Brie, Shopify Support
Dec. 18, 2020
This app is good but it is incredibly unreliable especially on Safari browser. It constantly stops working so it's a real headache especially when we have lots of orders to fulfil. Today the print button disappeared for both Safari and Firefox browsers on all of our machines. Will need to find a more reliable alternative.
Thanks for reaching out about this! We experienced an issue with the app on Dec.18th which resulted in the "print" button missing from the app, and this has now been fully resolved. If it's still not working for you, I'd recommend clearing your browser's cache. I'd also recommend using the app (and the platform in general) in Google Chrome, as it tends to function best there. If you'd prefer to look for an alternative, I'd recommend Order Printer Pro: https://bit.ly/3rjQVUr. Hope that helps! - Brie, Shopify Support
Dec. 2, 2020
App was not easy to use so I deleted it. Now I am trying to reinstall it but i get the following message "There’s no page at this address - Check the URL and try again, or use the search bar to find what you need."
Hi, there! Thank you for providing your feedback here. Our developers are aware of an issue where merchants are receiving this error message after deleting the app and then attempting to re-install. They're working to push a fix for this as soon as possible. The current workaround for this is using https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL and replacing MYSHOPIFYURL with your unique myshopify.com url. I'll be sending you an email to follow up on this. From there, i'll be able to escalate this up to our technical support team as a use case for their investigation into this. If you're still having trouble please feel free to respond to me there. All the best! - Oliver, Shopify Support
Nov. 30, 2020
Was having issues with the app, so I deleted to reinstall now I get an error message that page cannot be found and now I cannot re-install
Thanks for reaching out about this! This appears to be a known issue at the moment, and our developers are working on a fix. For the time being, you can re-install the app by adding your .myshopify.com url to this direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL. I'll also be sending this up to our technical team to help in their investigation, so I'll send you an email shortly to authenticate your account and confirm which troubleshooting steps you've already tried. Thanks for your patience while we sort this out. - Brie, Shopify Support
Nov. 29, 2020
Some variables are not working, especially those starting with "shipping_address", in the Address details section. Example: {{ shipping_address.first_name }} is not working. I can't name all the variables not working, there are too much.
Thanks for writing your review and for providing your feedback to us here. I'm sorry to hear that you've had this issue and would be happy to take a closer look at this for you. I will send an email to you shortly and we can discuss this issue in more detail there. -Victor, Shopify Support
Nov. 20, 2020
I wanted to add this in and showed "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." I don't know how to do.
Thank you for providing us with your feedback here and I am sorry to hear that you experienced this issue when attempting to install the Order Printer app. I'd like to learn more about the steps you took when making the installation to see if I can assist with this, so will be sending an email to you shortly. Please look out for that and get back to me if you're still interested in using the app moving forward. -Victor, Shopify Support
Nov. 17, 2020
Used to really like this app as it allows us to create very professional looking packing slips and personalized note. But suddenly none of the styles are working properly, rendering all our printed material awful! Could you please fix this ASAP or let me know what needs to be updated to have this work again??
Hey, there! I'm sorry to hear about the issues you're having with the Order Printer app. I'd like to find out more information about what you're experiencing so that we can troubleshoot this together. I'll send you an email shortly for more details. Cheers! - Brie, Shopify Support
Nov. 16, 2020
Ha dejado de funcionar de repente y hace por lo menos un mes que sigue igual. No es posible imprimir desde los dispositivos móviles o tablets, lo cual nos representa un serio problema en nuestra tienda.
Nov. 12, 2020
I am no longer able to print invoices and I see someone else is having the same issue. The invoice will come up along with the big green print button, but clicking on the button does not work. This seems to be a known issue but has not been fixed and issue started 3 weeks ago. Currently looking for a new app to use. I would think shopify would have good apps.
Hi, there! We experienced this issue a few weeks back and it has since been resolved, however your browser may be caching the issue from before. I'd recommend clearing your browser's cache, and this should resolve this for you. I'll follow up with you via email to see if this works, and if not we can do some more troubleshooting together. Cheers! - Brie, Shopify Support
Nov. 8, 2020
I used to love this app however now since shopify has updated it will no longer allow me to print. I'm very frustrated and now need to find a different way to print my receipts.
Thanks for leaving this review and letting us know about the troubles you're experiencing. I'd like to take a closer look into this, and ensure we can get Order Printer working correctly on your account. I'll send you an email soon so we can work through this together. Thanks! - Rae
Oct. 26, 2020
This app was great until latest update. Now nothing happens when I hit Print. Disappointed since printing invoices/packing slips is the purpose of the app.
Hey, there! We experienced an issue with the app on October 19th which resulted in the print button being missing. It's likely that your browser has cached this error, so a cache clear should resolve this. If clearing your browser's cache doesn't fix this for you, please reach out to our support and they can dig into that deeper for you: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
Oct. 25, 2020
This app was awesome until a recent update. Now the print button won't work meaning that I can no longer print invoices from either the Shopify app, or the web version. I've been in touch with Shopify who are apparently looking into the issue. It's now been 6 days and I can't print an invoice. Come on people, this is a basic necessity of any business. Something is wrong with the coding somewhere, please sort it out.
Using app
Over 2 years
Total reviews
2
Average rating
3.0
Thanks for taking the time to leave your review and I'm glad to hear that you've been enjoying the app so far. While we did experience an issue with the print button on October 19th, this was resolved the same day. If you are still unable to print, then it sounds like your browser and app may be caching the error. I recommend clearing your cache and perhaps rebooting your router if you haven't already done so. I'm also going to send you an email shortly to see if the issue has been resolved. If you're still unable to print, we can continue troubleshooting via email together. Looking forward to your reply! - Julie, Shopify Support