Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#10,334
All reviews
Rating Breakdown
Review RSS Feed
Feb. 7, 2023
very nice looking templates that were easy to use. As with most things in the Shopify cart you need this add on app to make your invoices look good.
Feb. 7, 2023
On the whole I like this app but if I refund an item this is not updated on the invoice on order printer. I'm sure it used to do this. Is there a way to fix this
Thank you for taking the time to share your review with us. Updated order invoices should absolutely reflect any refunded items. We would like to help you investigate this further to see what may have changed on your template. Please connect with us directly at this link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
Jan. 24, 2023
I have contacted this app because I was wrongly charged for two months. No response. It was suppose to be after 50 invoices, I have less than 30 lifetime invoices.
Hi, there. Thank you for writing to us. The Order Printer app is a free application, and does not charge after any amount of invoices. If you still have concerns about your bill, please connect with our Support team (https://bit.ly/2AWw5VA) directly and we would be glad to assist. -Olivia, Shopify Support
Jan. 20, 2023
Very Easy App to add. It's only right to point out that this does NOT work with Shopify POS as it says. But it works well from the dashboard.
Thank you for taking the time to share your review with us. As per our app description, Order Printer does not claim to support POS receipt customization at this time. With that being said, if you are on POS Pro then you can customize receipts by following this manual: https://bit.ly/3ZrJqLI. -Olivia, Shopify Support
Jan. 11, 2023
It's pretty bad honestly. And wondering why a good packing slip and invoicing option isn't included in Shopify - it was with the platform I just migrated from. Some of the issue: Navigation. Every time you edit an invoice or packing slip, there is no way to go immediately back to the "manage templates" area. You almost always have to go all the way back to Shopify and then re-open app. Makes customizing a major time waster. The preset templates are nearly useless. The packing slip is just addresses. The invoice's payment detail doesn't make sense and will be confusing to customers. I am pretty disappointed.
Hey, there. Thank you for reaching out and bringing this to our attention. After editing one of your templates, you can click on the Order Printer title to return to the main page of Order Printer. While this won't take you to the 'Manage templates' page, it does help prevent having to relaunch the app from the Shopify admin. That being said, there are a bunch of liquid variables that can be added to the templates so that you can include more information using Order Printer, and we've got some examples here: https://bit.ly/3qhabR6. However, for our complete list of liquid variables, you'll want to launch our app and start editing one of your templates. From there, you can click "View the Liquid variable list" on the left side of the editor. If you need any help with editing the templates, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Jan. 4, 2023
This app will be perfect if it shows customer paid by credit card 4 digit ending number with either authorized or paid status.
Hey, there. Thank you for taking the time and sharing this feedback. We understand that you'd like to be able to display the last 4-digits of the credit card used by the customers, and we'd be happy to share this feedback with our development team. That being said, while there isn't a way to display the last 4-digits of the credit card number, you can display the payment status using this variable - {{ transaction.status }}. If you need any help with editing the templates, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
July 26, 2023
Ammended to say this App has become useless so I don't know what has happened. It prints part of an order on one sheet and then the rest of the order on another sheet, it just seems to have a mind of it's own. I am wasting so much paper and ink that I am furious. I thought it was just me but reading the reviews here it seems to be an issue. This is just not professional at all.
Hey, there. Thank you for reaching out and bringing this to our attention. By default, the templates are set up to automatically pull your store details from the settings in the Shopify admin (https://bit.ly/3QEXNZP) and the customer's details from their orders. However, it sounds like your templates may have been modified at some point and we'll need to take a closer look at your account in order to help resolve this issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Dec. 7, 2022
All I want to do is be able to bulk print order pages (something that shouldn't even need an additional app) I deleted the two premade template so I can build my own, but once they're deleted there's no option to create a new one. That's an oversight as bad as the fact that you can't bulk print in the first place.
Hi, there. Thank you for sharing your feedback with us and expressing your concerns. This is definitely something we can help you look into further, therefore, I encourage you to connect with our Support team (https://bit.ly/2AWw5VA) directly for troubleshooting purposes. We look forward to helping you resolve this as soon as possible. -Olivia, Shopify Support
Nov. 28, 2022
When you print an order, the template uses the current date instead of the date when the order was created. Not sure how it works in other countries but in my country the tax authorities want the invoice to show when it was actually created. One of the screen-shots above show the incorrect template {{"now" | date: "%m%d%y" }}.
Hey, there. Thanks for taking the time to leave us a review for the Order Printer app. I jumped into my own store and tested this behaviour and confirmed that the date of the invoice is dynamic - meaning that it changes to the current date when you print the invoice. If you're looking to change this, you'll want to looking into creating a custom template, or edit the coding of the current template you use to have the date of the order creation added to the invoice. You can reach out to our Live Team (https://bit.ly/2AWw5VA) to get information on our scope of support with these changes, and to see if we can support you directly with adding this information. -Imogen, Shopify Support
Oct. 31, 2022
I had trouble with the app and have had an open ticket for a week. they verified there was in fact trouble. NOT operator error.
Hey, there. Thank you for reaching out and bringing this to our attention. While we're not sure if your inquiry was resolved through our live support, it is possible that we had some intermittent issues that day. Nevertheless, if you run into any other issues like this one, we'd be more than happy to look into them. Simply get in touch with us through the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to further assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support
Oct. 23, 2022
It’s ok but could be a lot better. When an order is edited, so an item removed and another added the removed item is still shown with qty of 0. This looks poor. How can code be edited so deleted products aren’t shown at all?
Hey, there. Thanks for taking the time to leave a review for Order Printer. We appreciate your feedback! We understand how this extra line item can be confusing and take up extra space on your slips. I'm going to go ahead and make the product team aware of this feedback so they can look into adding some easier settings to allow one to edit how this information appears. I also would suggest reaching out to our Shopify Community Forums (https://bit.ly/3E4zfU1) so you can ask this questions to other merchants and developers who have also encountered this issue. This is a great place to stop by any time you require some assistance with coding changes. Thanks again for your review! -Imogen, Shopify Support
April 22, 2023
I only can contact you by revising this review.... Question: in the order email I receive from Shop;ify the tax percentages are shown. But not on the invoice I print via Order print. Can you add that? Now I have to write these on the invoices myself for my accountant..... In reply: no, my printer does not leave out one of the values :-) What is the liquid variable for the tax percentage? I only see line_item.tax_lines %, tax_line.price | money and tax_line.title. Is there also a code for the percentage?
Thank you for getting in touch and writing your review. From the sounds of it, I believe these additions are being made by your printer rather than within the template itself. You should be able to change this within your printer's settings. If you'd like someone to check this and confirm for you, please feel free to reach out to our support team: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Sept. 21, 2022
I used this app to Allow me to use my integrated label sheets from other selling platforms for my shopify invoices too which was crazy tricky as it needed alot of personalisation and custom requirements many other apps are unable to accomodate. THE SUPPORT FROM THE TEAM WAS OUT OF THIS WORLD!! 5* Rating All DAY EVERYDAY. SUPER SERVICE. ALOT OF PRAISE FOR BJORN AND HIS HELP! ITS A BUSINESS/APP SET UP TO SUCCEED IF THEY KEEP DOING WHAT THEYRE DOING. I REALLY WISH THE OWNER AND TEAM ALL THE VERY BEST FOR THE FUTURE!
Thank you so much for your review and I am delighted to hear that the Order Printer app has been a helpful tool for your business. We appreciate you taking the time to provide us with your feedback and I hope the app continues to be of use to you as your business continues to grow. -Victor, Shopify Support
Sept. 10, 2022
Great idea, but we have many products and the app does not print sku number on invoice. So no good for our business. Otherwise great idea. If the invoice could show more details we would use it.
Hi there, The Crystal Point. Thanks for taking the time to leave us a review for Order Printer. You can add more details to your invoice printouts by editing the invoice template using HTML and liquid coding. We have a list of liquid variables that you can freely add to your template available in app, that you can copy the SKU code from, and inject it into your invoice template. Shopify Support isn't able to directly add this coding for you, but you can reach out to our Live Team for some assistance with this. You can use this link to get in touch: https://bit.ly/2AWw5VA The steps outlined below here should help you find the info you need to add the SKU info to your invoice: - Login to your admin - Go to 'Apps' - Click 'order printer' - On the right side of the screen, click 'edit' next to the 'Invoice' option - You'll now see the HTML coding used to build the invoice. Click 'View Liquid Variable List' that appears on the left - Scroll through the list and find the 'SKU' option. Copy this coding and paste it into the HTML template where your other product details are outlined. Hopefully you find these steps helpful! -Imogen, Shopify Support
Sept. 9, 2022
This app does not allow customers to be able to print off an invoice themselves. We have to go into the order, save the invoice as a PDF and then email it to them. I have to pay for an upgrade to allow my customers to download their own invoices. This is a very very basic function that any platform has for free to their customers. What is sent to the customer automatically is a receipt, it is not an invoice. The one star reviews are the second largest on the review ratings for this app, I think Shopify needs to address this sooner than later.
Hi, there. Thanks for taking the time to leave us a review for Order Printer. We're sorry to hear that the app doesn't hit all of the needed value you're looking for. The ability for customers to be able to print off their own invoices is something that has been asked for for awhile, so our team is aware of the value such functionality would bring. I'm happy to go ahead and pass off your review to the Product Team, as well, so they can see that requests for this feature are still ongoing. Thanks again for your review. -Imogen, Shopify Support
Sept. 9, 2022
The app has actually been a good option for me, already using it on a few stores. The way the variables are picked is a bit different from email notifications, so you need to be familiar with the template language and do some research to get the results you need, but at the end of the day, it's pretty robust.
Hey there, Coffee District. Thanks so much for leaving us a review for Order Printer. We're happy to hear that you're enjoying using the app! It's true that having some knowledge around the template language certainly helps with getting the results you like, but we're always looking to simplify our product offers, while still providing lots of freedom to make the desired customizations. If you have any feedback for us that you feel would be useful, please reach out to our Live Support Team via our Help Portal (https://bit.ly/2AWw5VA) so we can collect said feedback and pass it along to the product team. Thanks again! -Imogen, Shopify Support
Aug. 24, 2022
Does not print SKU on invoice and there is no option to display the SKU, so close to a useable app...
Hey, there. Thank you for taking the time and sharing this feedback. You can add the SKU to your templates using the following variables: {{ variant.sku }} or {{ line_item.sku }}. That being said, if you need further assistance with adding the SKU to your templates, then we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Aug. 15, 2022
Was working well then suddenly getting liquid errors where the customer name should be. Apparently a known glitch that shopify hasn't fixed. It renders the app useless.
Thank you for writing your review and I am sorry to hear that you've had this issue. I would recommend getting in touch with our support team directly, and they can provide you with the default templates for Order Printer which hopefully will solve the Liquid errors you're seeing. You can reach them here: https://bit.ly/2AWw5VA. If the Liquid errors are still appearing, this is something we could troubleshoot further. -Victor, Shopify Support
Aug. 9, 2022
Le moins c'est que les impressions ne sont pas datés à la date de la facture et de la commanderai à celle de l'impression.
July 20, 2022
App stopped working on any of my HP computers only MAC. Brought it to Shopify Attn and no one has gotten back to me. Major inconvenience.
Thank you for reaching out to us and bringing this to our attention. I am sorry to hear about your experience, and I'd like to ensure you get the support you need with this. Since you have already reached out to our Support team, I ask that you reconnect with our agents to check on the status of your ticket using this link: https://bit.ly/2AWw5VA. They will be able to give you an update, along with any further steps or information required. -Olivia, Shopify Support