Order Printer
Print invoices, labels, receipts, packing slips, and more.
Rating
3.1
feedback
892
chart
#12,164
All reviews
Rating Breakdown
Review RSS Feed
Oct. 14, 2020
The app is quite nice and you can customize the layout as you need. The team is really helpful with any question.
Oct. 14, 2020
The app is very slow to load orders, as a consequence when printing batches (not even particularly big batches) orders are often missing. This is a problem as it means we have to double check that the order printer has done what it's supposed to do (printed orders!) and inevitably from time to time we miss a few - which isn't great for our customers. We do our best to give the app time to work, but even so the problem recurs. Any thoughts on how / when this might be corrected would be appreciated.
Using app
Over 5 years
Total reviews
1
Average rating
1.0
Thanks for taking the time to leave us a review and bring your experience to our attention. There is a maximum of 50 orders printable at a time, and larger orders (2000+ products) may display errors. In your case, it's possible that not all the orders are loading before selecting print, causing certain orders to skip. After selecting the orders to print and as the Order printer page loads, allow the page to load for 30 seconds. If after doing this you're continuing to experience the same issue, we'd be happy to take a closer look at it on our end here. I've gone ahead and sent you an email to discuss this further - hope to hear back from you soon! - Ryder, Shopify Support
Oct. 9, 2020
Only returns: "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly." for the last three days. Very bad performance and just not usable apparently.
Thanks for taking the time to leave a review. I'm sorry to hear that you've been having difficulty with printing your orders for the last few days, and I appreciate you bringing this to our attention. Have you already tried clearing your cache and cookies: (https://bit.ly/3cF33HW) before reattempting to access the app through the Chrome browser? I don't see any live issues regarding this, but I'd be happy to take a closer look at this for you. I've gone ahead and sent you an email requesting more information to see how we can get this addressed for you as soon as possible. Hope to hear from you soon! - Ryder, Shopify Support
Oct. 7, 2020
This app includes items that have been cancelled or refunded, even though it is marked quantity 0, this is very confusing on the receipt printed. Any time the order is edited to add/remove items, this app prints out both the removed items and new items. It also doesn't work on iphone, so you must use the desktop interface to print your packing slips. Needs improvement.
Hi, there! Thank you for leaving your feedback here. I'd like to find out more about your packing slips printing out removed items - I'll send you an email shortly and we can troubleshoot this together. Thanks! - Brie, Shopify Support
Oct. 5, 2020
Misleading. Does not print Labels. Only does packing slips and invoices. If you want to get into it with .liquid, you could get labels set up, but it would be a waste of time when you can use a variety of other apps for that.
Hey, there. Thanks so much for taking the time to write a review here. You're correct that the app only comes with default templates for packing slips and invoices. You can add templates for labels easily if you wish, however we do recommend having someone familiar with HTML/CSS do this for you. Thanks for your feedback! - Brie, Shopify Support
Oct. 2, 2020
It works. There is a bug with now datetime that doesn't take the shop's timezone into account. Otherwise I would recommend this app.
Oct. 1, 2020
We are using the app for 2 years now and while expanding and processing more orders, we are receiving more customer messages with a mix of questions and issues. A huge problem for us are orders with refunded items. Those are listed as refunded in the order overview, yet they appear on the printed sheet which leads to wrong items being picked/shipped.
Hey, there! I'm sorry to hear about your predicament with the app, and I'd love to look into this for you further. I'll reach out to you via email shortly for more information, and we can take a look together. Cheers! - Brie, Shopify Support
Sept. 25, 2020
It works on desktop browsers. But not on iPhones. It prints only half of the page every time (tried it on different iPhones). That's a pity as it's the only way to have a packing slip with prices displayed
Using app
About 2 years
Total reviews
1
Average rating
2.0
Hello! Thank you so much for your feedback. I'd like to take a closer look into this with you to see what your workflow looks like and how we can fix this. I'll be following up with you via email shortly so we can take a closer look into this together! Thanks. - Oliver, Shopify Support
Sept. 15, 2020
The images are way too small on the order prints, and I'd like to customize this but have found no ways around. The order templates should be customized without coding skills required....
Thank you for writing your review and for providing us with your feedback here. The templates can be difficult to customize, for sure, but there are apps that can help with this. I'll send you an email shortly to discuss this with you in more detail. -Victor, Shopify Support
Sept. 13, 2020
I want you to localize "Shop province code" in Japanese. If it is not localized, the display will be strange and the app cannot be used.
Hello! Thank you so much for that feedback. Localization is very important to us, and I'd like to find out more about how it currently displays for you and what changes would need to be made. I'll follow up with you via email shortly for more details. Thank you. - Brie, Shopify Support
Sept. 12, 2020
Very slow to load and sometimes misses orders if you do not allow plenty of loading time. No excuse for an app that prints out your orders. Shopify needs to try a little harder!
Hi, there. Thanks for taking the time to leave your feedback here. This could be a localized issue, or it's possible that it may need some time to load if you're printing a vast amount of orders at once. That said, I'd like to find out more about your issue to be sure your feedback is passed on to our developers. I'll send you an email shortly for more information. Cheers! - Brie, Shopify Support
Sept. 11, 2020
Its ok to print with a printer A4 for example but if you want to print with a ticket printer it's impossible
Hi, there! When printing packing slips and invoices these are typically printed on full pages, which may be why a ticket printer wouldn't function correctly. That said, it sounds like you may be trying to print a custom template. I'd like to find out more about what you're hoping to print out so that we can see what your options are. I'll send you an email shortly and we can take a look together. Talk soon! - Brie, Shopify Support
Sept. 10, 2020
I CANNOT GET THE APP TO OPEN. I HAVE REMOVED AND ADDED 4 TIMES AND I JUST GET THE SAME ERROR MESSAGE. I HAVE SENT SEVERAL MESSAGES ASKING FOR HELP AND THERE IS NO RESPONSE.
Hi, there. I'm sorry to hear that you're having trouble installing the app - there are no ongoing issues with this, so it is likely related to a browser issue. I'll send you an email shortly and we can do some troubleshooting together to get that installed for you. Cheers! - Brie, Shopify Support
Sept. 6, 2020
I actually liked for about a year but lately it has not met the needs of my company because it doesn't load anymore. So that is not a good app to download.
Hi, there. Thanks for taking the time to write a review, and I'm sorry to hear that you're having trouble with the app. As it was working for you previously, the loading error is most likely related to a browser issue or a problem caused by an ad blocker or browser extension. I'd suggest trying in a different browser and an incognito/private browsing tab. If it works there, then you likely just need to clear your browser's cache. If this doesn't work, try disabling any ad blockers or browser extensions that you may have. If the issue still persists, please contact our support and they can have our technical team take a look for you: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support
Aug. 27, 2020
Bonjour j'ai besoin d'écrire FACTURE en Francais no INVOICE merci de m'expliquer [email protected]
Aug. 26, 2020
This App works but there are y view things which block it from being used professionally: 1. If we print orders with lots of articles over more then one dinA4 pages it is chaos meaning at the end of each sheet there is maybe a half of a article shown and the other half on the next side. 2. There is no option to print tags or meta fields on the invoices
Thank you for writing your review and providing us with your feedback here. I can certainly see why the issues you've referenced would be problematic for you when using the Order Printer app, and why great control over the printing format would allow you to use the app more efficiently. I will be sure to submit your comments to our development team for their consideration as merchant feedback plays a big part in the development and improvement of our apps moving forward. -Victor, Shopify Support
Aug. 25, 2020
In principal I am satisfy with the app. But suddenly, the app tells me that it cannot work with Safari & Brave browser (Cookies activated). Any advice what I can do? Should print some invoices Thanks and Cheers Gerhard
Thank you for taking the time to leave us with some helpful feedback! In many cases this can be resolved by clearing the browser cookies for Shopify in Safari or Brave. If you've performed the above workaround already and still cannot use the app I'd recommend using another browser, such as Google Chrome! -Oliver, Shopify Support
July 28, 2020
Really useful app - wish it had been installed by default, it's so much nicer to use than the default 'packing list' that Shopify produces. Only issue is if you're only fulfiling part of the order, it prints the full list of items, so I have to manually write 'To follow' next to other items, and customers often follow up asking why stuff is missing (despite being warned multiple times custom printed stock is sent separately). Would be good to be able to select with items to include, and which to put in another section (perhaps 'These items will be sent soon').
July 23, 2020
I feel the app is cool, and i will recommend it to my friends!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 20, 2020
Fonctionne très bien et il est facile de personnaliser les "templates". Maintenant, il est facile d'imprimer les factures des clients.
Using app
Almost 3 years
Total reviews
1
Average rating
4.0