Orderify ‑ Order Edit Cancel
Self-Service Customer Order Edit, Cancel Reorder
Rating
4.7
feedback
72
chart
#4,300
All reviews
Review RSS Feed
Nov. 7, 2025
We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.
Nov. 3, 2025
Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.
Store
QualiHerb
Using app
17 days
June 12, 2025
Very helpful app. Even more helpful & active support team! We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
June 10, 2025
March 26, 2025
Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.
Nov. 16, 2024
it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up
Hello - we're so sorry you had a bad experience! We just wanted you to know that we got your customers support ticket, and responded within 90 minutes saying "We would be happy to help - we have requested access to your store to help you get set up. Could you let us know which steps you need the most help with currently?" We never heard back from you, so we don't know if you received our response. We have been trying to reach you a number of times ever since the first ticket - would you be able to please e-mail us back at [email protected]. We will also do our best to contact you via Shopify as well. There shouldn't be any liquid setup at all now, especially since you have the new customer accounts, for which we support extensions, and we would love to walk you through the whole set up in a video call to show that it takes jus a few clicks without any liquid modification.
Nov. 9, 2024
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
June 21, 2024
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
Sept. 20, 2023
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
July 10, 2022
Just started using it but so far its really good. look foward to offering the editing option to my customers.
May 18, 2022
I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.
Dec. 7, 2021
Had been using Orderify, but when I installed a new theme I couldn't get it installed, and their support couldn't help. The app worked great in my old theme (but my new theme presented some installation issues). So I had to look for and install an alternative. In fact, the new app offers more features for the same price.
Nov. 21, 2021
Seems to work fine. Tested with cancelling an order, installation was also a 1 click process. Will test some more and change review if anything comes up, but looks good for now!
Oct. 18, 2021
This really takes a lot of work off my shoulders when my time is stretched as it is! Thanks so much!
Oct. 9, 2021
I used Orderify in my online Lingerie and Swimwear Store Bombing Bubble. I believe Orderify will provide our customer a better shopping experience.
March 26, 2021
This company provides a wonderful support. They help to localize for Japanese currency very very quickly. They do listen to the users. We hope their business go better and better.
Dec. 4, 2020
Really useful app. Prevents many, many support tickets where the customer forgot a discount code, or needs to make some other change to the order. Great value!
Aug. 6, 2020
I used this app to give customers the opportunity to cancel their orders to shake the order rejection rate. It is very useful!
July 15, 2020
great experience and getting nice feedback from customer i test it and works great on cancelling or editing orders
May 5, 2020
Orderify is easy use and very helpful! highly recommended to those who a hassle free for taking customer request for re-order or cancel order.