OrderLogic ‑ Min & Max Limits

Hi, I am sorry to hear you are running into issues. If you would like us to take a look to see if we can fix the issue with your cart that you are experiencing please reach out and let us know. I believe that OrderLogic currently removes all updates or artifacts that it creates when a merchant uninstalls but we are happy to take a look for you regardless. Update May 15th: Your review came in on a Friday afternoon after our work week was finished, our apologies for the delay. We are still happy to have a look to try to help you resolve your cart issue if you would like.

Thanks so much for the positive feedback! I'm always eager to help a merchant achieve success to the best of my ability. - Shane

Sorry to hear that you ran into issues after many years with OrderLogic. It's true that other 3rd party apps can conflict with OrderLogic from time to time by sending the customer directly to checkout despite the efforts of OrderLogic or other apps to create restrictions. The best we can do in that case is determine the conflict and try to work with the other app vendors, but that is often a very slow and ineffective process. We're currently investigating a new approach that would be more resilient with regards to 3rd party applications that we hope to roll out in the near future.

Hi, I am sorry to see that your issue was not more resolutely solved. If you wish to give us another try, I will handle your case personally and do my best to determine which app is causing the problem. Sometimes, it can be leftover code from uninstalled apps, and at other times, it can be difficult to determine the root cause. Nevertheless, I typically have success in figuring it out. If you are willing to give us another try, I will credit back your charges for the next three months and try my best to solve this issue. Please open a new ticket and ask for me by name. - Shane

Hi. So sorry to see this. The system by which our support agents notify engineering of issues dropped your support ticket somehow. I found that OrderLogic theme changes were missing from your theme and reinstalled them which should make a dramatic improvement in your results. I'll reflect with our team on how we can prevent this kind of drop from happening again. My deepest apologies. - Shane

I'm so happy we were able to take care of your concerns and your positive review means the world to us. Let us know if you need anything else.

Hi. So sorry to read this. I won't try to make any excuses. Your complaint is legitimate. I found your emails, which I admit got buried and we didn't get back to you in a timely fashion. I just tried to call you but it looks like you're closed for the day. I also tried to refund you but no charge has shown up for your shop on our Shopify admin tools yet. I made a note for myself to try again in two weeks. I'll keep trying to reach you but please let us know if there's any way we can make it up to you.

Hi. Sorry to hear it's not working for you in mobile. It should be. We'd be happy to investigate. I tried taking a look but your shop is not live yet and it's password protected. Please open a ticket with us by clicking on the help icon in the app, or visit https://www.orderlogicapp.com/help for other ways to reach us. In most cases we can figure out the cause.

Thanks so much for your review. Typically when people have issues it's due to a conflict with another app, or rare occasions something in their theme that we haven't seen before. If it's working well for you hopefully that will continue. But please reach out if you run into anything.

Update June 25th: Great news. I was able to find the cause and get this fixed for your other site. Your theme was updating the cart in a new, more modern way that we haven't seen in any other theme yet. Thanks for allowing us to get to the bottom of the issue and resolve it both for you and future customers. We haven't heard back from you regarding this site but we believe from our testing that its issue was resolved through the suggestion of our customer support team. If not please let us know. Original Response: Hi. This is Shane, one of the founders of our company and creators of this app. So sorry you've run into challenges with our app and service. I saw that our customer service agent suggested you reinstall our theme changes today and that appears to have fixed the issue on your site I believe? If not please reach out again. I'll also communicate to you through the tickets you opened. Regarding your other site, I personally spent about a few hours on it last week and didn't quite get to the bottom of it. It's indeed been one of the more puzzling issues we've run into. But I know we can figure it out. I got pulled off task and didn't quite get back to it because I know it needs some focused attention. I saw that you approved a collaborator account for us today which will help. We'll get to the bottom of this as soon as we can.

We're sorry to hear an order got through. I understood from the ticket you opened with us that it was a one time occurrence. I certainly wish you would have given us a chance to investigate. By design we have built in fault tolerance such that if anything ever goes wrong and something fails to load on your site due to any kind of outage, we would rather allow faulty orders through than have something on your site that blocks all orders. Such occurrences are very rare but may have happened in this case. Otherwise we can turn on some additional debugging information that can be added to your orders to help determine a cause of any slip ups.

Thanks so much for your review. So happy to hear OrderLogic is working well for you. Please reach out if there's any way we can be of service.

Thanks so much for giving us a chance to dive in and get it working for you, and for the positive review that means the world to us.

Update 4 June 2020: We were able to work with Revy and build in compatibility with their apps so this issue is resolved. I took a look at your site and OrderLogic is working well now. I'm pretty pleased with the fast turn around on this. Our team and the Revy team worked well together to get this turned around for you quick. Update 1 June 2020: We have heard back from the developers at Revy and they seem positive about working with us to resolve this conflict. We'll keep you posted and will hopefully have good news in the coming days. Original response: Hi. You appear to have installed an app from Revy (https://apps.shopify.com/partners/revy-apps), most likely Unlimited Bundles & Discounts (https://apps.shopify.com/product-bundles-discounts-by-revy) which is interfering with the functionality of OrderLogic. It appears that when you click on checkout now, that app checks for a discount on items in the cart and then redirects to checkout, disregarding that other apps might also have listeners that need to perform actions on checkout. We have reached out to the developers of that app about this issue, but this is often a slow path to resolving these kinds of issues. You should also reach out to them for support on this issue. For now, OrderLogic is incompatible with this app. We're always glad to help. You can click on the help button in the lower right hand corner of our app to reach us. That's far more fruitful that hurting our reputation with a negative review. We work hard for our customers but there are many apps performing actions on checkout and they don't all place nice together. This is an example that we had never seen before but it didn't take us long to figure out the issue.

Thanks so much for giving us the opportunity to investigate this. Conflicts with other apps do happen sometimes we will always try our hardest to identify the cause and find a solution when we can. We treat these issues at top priority and will try to respond as quickly as possible and at a time that works best for you.